While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

You should know

2.3

Poor

TrustScore 2.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I like so many others

I like so many others. Had a bad experience with smart pay I was in a car accident unable to pay for a few months I called to pay them and catch up but in way were they helpful now I have to wait for my account to go to collections. I’ve never had such a hassle trying to pay a bill they are not understanding to any thing you may have going on just too bad. Get the money and go on. Terrible terrible business. And on top of it all I’m trying to upgrade to a 16.

March 20, 2025
Unprompted review
Rated 1 out of 5 stars

I am absolutely appalled by the…

I am absolutely appalled by the behavior of SmarterPayment’s legal department. Not only has my overall experience with this company been terrible, but their legal team has taken it to a whole new level of unprofessionalism and harassment.

Despite the fact that I am no longer , their legal department continues to aggressively demand personal payments from me. They are forceful, unrelenting, and completely unwilling to listen to reason or provide any proper documentation to justify their claims. It feels like I’m being bullied rather than dealing with a legitimate business.

I’ve tried to explain my situation multiple times, but they refuse to acknowledge any of my concerns or provide clarity on why they’re pursuing me for money. Their lack of transparency and unethical behavior is shocking. It’s as if they’re trying to intimidate me into paying for something that I don’t even owe.

This is not how a reputable company should operate. I feel harassed and stressed out by their constant demands, and I’m seriously considering taking legal action against them for their behavior.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Used this service via Straight Talk…

Used this service via Straight Talk Wireless on Dec 16, 2020 for a cell phone deal and entirely paid off the lease tonight Jan 11, 2021 to own the device. The transaction was so fast and easy and they sent an email for receipt and quick log-in purposes. Will definitely keep an eye out for this service again in the future - thank you Smart Pay!

January 12, 2021
Unprompted review
Rated 5 out of 5 stars

I found this exchange through… bestexchange

I found this exchange through bestexchange & I was amazed that my payment was instant. I know when people say instant they exaggerate but right after I read "Payment received" I heard the ding which alerted me to my wallet receiving funds. I exchanged $35 Payeer to WMZ webmoney. Wonderful service!!

January 6, 2021
Unprompted review
Rated 5 out of 5 stars

Trusted

i just use this service today. its my first time and the service really fast.

December 11, 2019
Unprompted review
Show reviews in all languages. (18 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look