Smartappliancesuk Reviews 

Smartappliances delivered my product to the time they stated, worked around my schedule, letting me know of any potential issues on the way. The team were friendly, efficient and respectful of our home. The team carefully removed the product from its packaging and tested it to ensure all was in good order before leaving.

Ordered a Samsung tv and then panicked after reading all the reviews. Yes they are an online company so emails and live chat are the only way to contact them. Don’t expect an instant reply but they do reply. I send numerous emails with all my concern and anxieties but to be honest the Tv was perfect. Only criticism is that the courier is slow and a little disorganised which I’ve been told is being dealt with. I had to contact them directly and keep harassing them with the delivery.

They had a problem with emails which is now sorted apparently and the tv took a couple of weeks to come but my expectations were managed and it’s a great purchase many thanks

Great customer service as always,good tv too.

The whole process ordering from this company was a nightmare. It took over three weeks for the item to be delivered and I was offered the one day I said I couldn’t do. When it arrived it was the wrong product and the company admitted they had sent a different product to the one I ordered which is a breach of contract. Despite being in breach they refused to refund until they got the item back from the courier which took another week to get back to them. Then I had to wait yet another week to receive the refund. You may save a little money with them but what’s the point if you can’t guarantee receiving the item you ordered in a timely manner. Also the “expert” delivery team were really rough with the TV wielding box cutting knives very close to the screen whilst opening it. Just awful service all round, would give 0 stars if I could.

Excellent service and delivery on time would recommend

This company has helped me find the perfect tv for my new home.

Top notch everything top quality A*. Would defiently recommend. Nothing dodgy about this place.

During a recent house move, the 'invisible cable for my Samsung Frame was damaged. I tried several outfits on ebay, and kept getting the wrong cable! Smart appliances sorted it out even telling me where to find the serial number and the right cable duly arrived a day later. Excellent service, highly recommend.

Good customer service from Sean.. cannot beat these prices. Have been everywhere in West Yorkshire for a good quality TV and Sean's products are unmatched!

On September 7th 2024 I placed a £839 order for a TV - 'the last one of that model'. The company uses a "Specialist" delivery company and after 5 days, (Yes, 5!) the TV was allegedly dispatched. I contacted the company on the 17th, 18th and 23rd asking where the delivery was. On September 23rd, I was told that it had been "quarantined" at the delivery depot due to damage - hard to believe but OK. I was told that I could wait for new stock, select an alternative or have a refund. I immediately checked their website and strangely enough, the exact same model was now in stock again but around £150 more expensive. I requested the replacement from their current stock. Silence...... I later decided that I did not want to deal with the company any longer and asked for a refund. Silence..... On 28 September I wrote to them again asking where the refund was and gave them 7 days to complete the refund. Silence.... On October 4th I raised a dispute with the Credit card company and 3 days later the refund arrived - along with a story about the payment "failed" the previous week. I do not believe any of the stories given - but I will retract this review if James cares to provide me with proof. I believe that the company is untrustworthy and I will not deal with them again. You might be lucky - some seem happy if you read and believe their reviews.

Very good price for the TV, a lot cheaper than anywhere else we found. TV is great quality - was brand new on arrival.

I wouldn’t even give this company one star. Please listen to my review and the others on here. This company is a scam. I never received my TV and could not get hold of anyone to find out where it was. No one replied to emails and the chat function does not work. Eventually, after weeks someone got back to me about a refund. It was promised time and time again and I have still never received it! I have now reported this to my bank. Avoid this company at all costs!!!!

Now the company are claiming my review is false!!!!! I can assure you it isn’t! Why would I bother! How about dishing out Amazon vouchers in return for 5 star false reviews!!!!! Scammers!!!!

Avoid! avoid! avoid! Scammers! Bought a TV which never arrived! Complained was asked for more time..which we gave them. Still no TV complained again and requested a refund…which they agreed however never got the refund. Had to report as fraud through the bank.

They answered all my queries quickly, price was excellent and delivery time perfect.

All good exactly as described and great delivery at a great price

Amazing Tv, great customer service. arrived on time aswel. I will defenatly pruchase her again!!!

Scam company. Took my money on an order for 3x Samsung Frame TVs, were very communicative when I enquired about the purchase and have not responded to several messages about delivery. “Live Chat” on the website is nonsense, no phone number. I should know better. Have raised a dispute with my card provider to get my money back.

This is a company I came across while on the hunt for a great TV. The customer service was amazing and because I was Farley close a person from the team came and hand delivered it to. The TV is amazing the price was very fare. I would highly recommend Smart Appliances for your next TV.

Really great advice. Speedy response and delivery.
Thank you.