SmartBuyGlasses Reviews 

3,313
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 369 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast shipping times, seamless customs clearance, and the accurate, high-quality products they routinely receive. Consumers also love the convenient virtual try-on feature, helpful face shape guidance, and remarkably supportive assistance provided during the entire ordering process. Though some customers experienced unexpected delivery delays or felt that paid expedited shipping options did not meet their advertised timelines, some people also noted that transit timeframes stated online could occasionally be clearer to manage expectations regarding international shipping.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with frames that match... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently praising the exceptionally fast and... See more

Quality

People report positive experiences with quality, expressing high satisfaction and finding the eyewear... See more

Service

Customers had positive experiences with service, noting exceptional efficiency and fast delivery times.... See more

Order

Clients share positive opinions on order, highlighting the smooth, efficient, and surprisingly fast delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Originally started as a very bad experience where I purchased a frame that ended up being discontinued. Tried my luck again and got my second option, delivery time was very quick, already adapting to... See more

Rated 5 out of 5 stars

SmartBuyGlasses have an amazing selection of glasses. You can literally any name brand in the website. Navigating the website is very user friendly and the fact that one can "fit" the glasses is gre... See more

Rated 5 out of 5 stars

I paid around half of what I was quoted locally. The order process was easy and helped me ensure a good fit - especially the try on feature. My specs arrived in only a few days and the lenses are spot... See more

Rated 5 out of 5 stars

Quick delivery. Did not pay an custom duties or courier / shipping costs. The perfect frame. Was reassured by customer service should the frame not suit me, I have 100 days to return. (Of course with... See more


Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Fashion Accessories Store
  5. Optician
  6. Sunglasses Store

Information provided by various external sources

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.

SmartBuyGlasses South Africa Details

Written by the company

180 Designer Brands For Less
At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
100-Days Returns
If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
24-Month Warranty
Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
Buy One, Give One Charity
When you buy a pair of glasses from us, we give a pair of glasses to someone in need.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,313)

369 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best experience ever

Try on experience is awesome. Great communication via email for customs. The Puma Glasses arrived and is fitting perfectly! Would definitely recommend and use SmawrtBuyGlasses in the future from now on.

February 25, 2026
Rated 5 out of 5 stars

Awesome speedy service

Awesome speedy service. My glasses are the best I have ever had even from a professional optometrist. Thank you so much. We live in Mozambique and they deliver to our transporters in SA. Takes a week. Oh, and I love the clip ons. Can't believe I didn't do this decades ago.

February 25, 2026
Rated 5 out of 5 stars

Highly Recommended!!! 5 Stars!

What an amazing experience!!
Customer service was 1000% !!!!
All of my emails were promptly answered, any questions and concerns were answered 100%.
My glasses were shipped from Hong Kong to South Africa with zero problems! And I paid zero additional fees at customs - no import tax, no duties and no additional VAT!
What a breeze! Received my glasses in 4 working days!
I ordered a pair of Gucci's for almost R7000 and had zero concerns.
What a great business! Will definitely use again and highly recommend to all! Don't hesitate - you won't regret!

February 15, 2026
Rated 5 out of 5 stars

Fast and efficient service!

I had left out certain details of my order and although it was a weekend, and late during the evening I had received a response within an hour or two asking for the missing information! Extremely effective service and fast delivery, very satisfied and will definitely use this service again in the future

January 25, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look