SmartBuyGlasses Reviews 

3,309
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 364 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and the helpful virtual try-on features that make choosing frames easy. Consumers also appreciate the professional support, tracking updates, and accurate prescription quality of their glasses. Many people highlight that ordering online is convenient, smooth, and yields wonderful results for everyday wear. However, some people mentioned issues regarding delivery details and shipping expectations. A few reviewers noted that paid expedited shipping options occasionally face delays or match standard delivery timelines. Some customers also noted minor issues such as accessory discrepancies or communication gaps.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive exactly as described and... See more

Delivery service

Consumers express great satisfaction with the delivery service, frequently highlighting the remarkably fast... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional speed and efficiency... See more

Order

Customers had positive experiences with order, highlighting the smooth and professional process from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SmartBuyGlasses have an amazing selection of glasses. You can literally any name brand in the website. Navigating the website is very user friendly and the fact that one can "fit" the glasses is gre... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely incredible service! I had such a fantastic experience with SmartBuySunglasses. The service was friendly, efficient, and the pricing was excellent. I bought these sunglasse... See more

Rated 5 out of 5 stars

I paid around half of what I was quoted locally. The order process was easy and helped me ensure a good fit - especially the try on feature. My specs arrived in only a few days and the lenses are spot... See more

Rated 5 out of 5 stars

Quick delivery. Did not pay an custom duties or courier / shipping costs. The perfect frame. Was reassured by customer service should the frame not suit me, I have 100 days to return. (Of course with... See more


Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Fashion Accessories Store
  5. Optician
  6. Sunglasses Store

Information provided by various external sources

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.

SmartBuyGlasses South Africa Details

Written by the company

180 Designer Brands For Less
At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
100-Days Returns
If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
24-Month Warranty
Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
Buy One, Give One Charity
When you buy a pair of glasses from us, we give a pair of glasses to someone in need.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,309)

365 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amaaazing service

I was doubtful at first, but trust me, this is so so seamless. The staff were so accommodative and also advised me based on my scrip uploaded vs selection. Post that they confirmed that what I selected was not what I needed and further said that based on the new selection, I had a refund. The processed it seamlessly and my glasses delivered and were the perfect script for me finicky eyesight.

April 18, 2026
Rated 4 out of 5 stars

Sunglasses are cool.

I have to and love to wear sunglasses.
I like the brands Oakley and Ferrari. Sinner brand is new to me; very pleasant for every day use.
Your order processing is fast and efficient.

April 16, 2026
Rated 5 out of 5 stars

Helpful and Efficient

The representative I was corresponding with was very helpful and patient when I informed them that my optometrist will not be open for another five days after I had placed my order (this was right after New Years day). I explained the delay as I had a fear that a long enough delay will cancel my order and they were kind enough to relay that message and reassure me that my order will be kept until I can submit my prescription. After that, the processing and shipping of the product was fast and efficient with no further delays. The sunglasses came right before I left for holiday and have used them everyday since,

January 5, 2026
Rated 4 out of 5 stars

Genuine glasses though delivered from HK

I felt conned by this website when I was contacted by a courier about customs - the site is Hong Kong based and not in South Africa. However, the Vuarnet sunglasses delivered are genuine and were reasonably priced for the brand. As they cost more than R500 I dont understand how I wasnt charged duty by South African customs. I feel there is some dishonesty in their customs declarations. Just be aware.

April 12, 2026

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