Very helpful platform with quick responses and friendly support staff. The charts and educational tools are easy to use, and the layout is clean and beginner friendly. I’ve found SmartCharts useful f... See more
Company replied
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See what reviewers are saying
I find Smartcharts to be an excellent platform is many ways. I have been learning a lot doing the Demo account so far and just starting a Live Account. The Learn sessions are excellent. When I have a... See more
Company replied
My current coach Vinson Li is very good. He keeps the analysis simple. His coaching strategy, style & method is very easy to follow and much appreciated! I am in the process of adopting his meth... See more
Company replied
The introduction to Trading on Smartcharts is excellent. It is designed at a pace that beginners and experienced traders can grasp. The platform is one of the best I have used; it is simple to use,... See more
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Company details
Contact info
Corporate House, 10 Oratory Street, NXR 2504, Naxxar, Malta
- +442037442111
- info@smartchartsfx.com
- smartcharts.net
You should know
4.4
Excellent
908 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Always efficient polite and helpful
March 27, 2026
Reply from SmartCharts
Thank you for your kind words! We’re delighted to hear that you found our team efficient, polite, and helpful. Delivering a smooth and supportive experience is what we strive for, and your feedback is truly appreciated. We’re always here if you need any assistance!
—SmartCharts team
Superb customer service!
March 25, 2026
Reply from SmartCharts
Thank you so much for your kind words! We’re thrilled to hear you had a superb experience with our customer service. Providing excellent support is always our top priority!
- SmartCharts Team
Answered my problem best when I called…
Answered my problem best when I called directly.
Email was unclear.
April 1, 2026
Reply from SmartCharts
Thank you for your review and for bringing this to our attention.
We’re really pleased to hear that your concern was resolved when you spoke with our team. However, we sincerely apologize that our email communication was unclear and didn’t meet your expectations. That’s not the experience we aim to provide, and we’ll be reviewing how we can make our emails clearer and more helpful.
We truly appreciate your feedback—it helps us improve. Please don’t hesitate to reach out if you need anything further.
—SmartCharts team
Great support and top trading platform.
I think this is the top trading platform to enable you to access investing, learning how to trade and understanding the broader mechanics of earning initially a secondary income that can overtake as a primary source of income. Had a few issues recently with my account (my fault) the support team have been amazing in helping resolving this and getting back to trading. Credit to Adelyn thank you.
March 30, 2026
Reply from SmartCharts
Hi, Colin. Great to hear you’ve had such a positive experience! It’s awesome that the platform has been helpful not just for trading, but also for learning and building confidence along the way.
Really glad to know the support team was able to step in and get everything sorted quickly. Wishing you continued progress on your trading journey and all the best moving forward!
All the best,
SmartCharts
Roland is marvellous resolved my…
Roland is marvellous resolved my question very quickly via a quick zoom call.
Professional friendly support
March 30, 2026
Reply from SmartCharts
Hi, Rosie. Thank you for sharing your experience! 😊 We’re so glad to hear your question was resolved quickly and that you received professional and friendly support.
We’re here to make your journey as smooth as possible. Keep going, and don’t hesitate to reach out anytime you need help!
All the best,
SmartCharts
Reply from SmartCharts
Hi, Nazma. Thank you for your feedback! We’re so glad to hear you found everything very helpful, it really means a lot to us. We’re here to support you every step of the way.
All the best,
SmartCharts
Information Request
I got all the information I needed in a brief friendly helpful call.
March 27, 2026
Reply from SmartCharts
Hi, Mark. Thank you so much for your kind words! We're really glad to hear you received all the information you needed and that the call felt friendly and helpful that’s exactly the experience we aim to provide.
All the best,
SmartCharts
I am still finding it difficult to get some one help me with the smart chart
The meeting in Birmingham was very educative but after then I expected more before the webinar but to my suprise not much was given. I am positive hope something progressive comes out of it.
March 27, 2026
Reply from SmartCharts
Hi, Franklin. Thank you so much for sharing this with us. We truly appreciate your honesty and we're really glad to hear that you found the Birmingham session educative, that’s great to know.
We’re sorry to hear you felt support with SmartCharts wasn’t as clear as you expected—that’s not what we intended. Someone from our technical team will be reaching out to you directly to guide you and make sure you get the help you need.
Please know that we’re here to support you, and we want to ensure you feel confident and guided every step of the way. We also appreciate your positive outlook and are committed to helping you make continued progress with your trading journey.
—SmartCharts team
All of the videos in the learn section…
All of the videos in the learn section where broken down in to small parcels so that it wasen't overwelming.
March 25, 2026
Reply from SmartCharts
Thank you for your feedback! We're really glad to hear that you found the videos in the Learn section easy to follow. Breaking content down into smaller, manageable parts is something we focus on to make learning less overwhelming and more effective. It’s great to know that approach worked well for you!
—SmartCharts team
USA BUYER BEWARE!!!if you are a…
USA BUYER BEWARE!!!if you are a resident of the USA, this will not work for you. They will not be able to open a trading account that works with their Smart Charts platform. Then they will refuse to issue a refund. I was forced to file a charge dispute with VISA. So far they have issued a partial refund. The dispute is ongoing. ZERO INTEGRITY with smart charts
March 3, 2026
Unprompted review
Reply from SmartCharts
Hi Randall,
We understand your concerns around the account setup and refund. To clarify, there is now a broker available for clients in your location, and SmartCharts can be set up to work accordingly.
On the refund side, it’s certainly not our intention for you to feel unsupported or driven to take further action. We’d appreciate the chance to review your case properly and work toward a fair outcome. Our team would be more than happy to reach out, assist with the correct setup, or talk through your situation in detail.
Thank you for bringing this to our attention — we’d really value the opportunity to turn your experience around.
-- SmartCharts Team
Reply from SmartCharts
Thank you for your review! We're pleased to hear that your password update was handled quickly. Providing prompt and efficient support is important to us, and we’re glad we could assist you. If you need anything else, feel free to reach out anytime!
—SmartCharts team
Excellent service
March 26, 2026
Reply from SmartCharts
Thank you so much for your 5-star review! We're thrilled to hear that you had an excellent experience with our service. Your support means a lot to us, and we look forward to serving you again in the future!
—SmartCharts team
They teach and support you to make money
The friendly staff, they treat you like they care
March 26, 2026
Reply from SmartCharts
Thank you so much for your kind words! We’re really glad to hear that you felt supported and guided in your journey to making money. Our team works hard to create a welcoming and caring environment, so it means a lot to know that came across in your experience. We truly appreciate your feedback and look forward to continuing to support you!
—SmartCharts team
Always there to help and support you
Always there to help and support you.
Finding their systems and software awesome- loving it so far. 🙌💥
March 18, 2026
Reply from SmartCharts
Thank you so much for your kind words!
We’re thrilled to hear that you’re loving the system and finding our software helpful. Our team is always here to support you, so it means a lot to know that’s been your experience.
If there’s ever anything you need or any feedback you’d like to share, don’t hesitate to reach out—we’re here for you every step of the way!
—SmartCharts team
Had an issue with smartcharts
Had an issue with smartcharts, contacted customer services their response was fast and got fixed straightaway,
the Great customer services,
March 24, 2026
Reply from SmartCharts
Thank you for your kind feedback! We're really glad to hear that you had a positive experience with Smartcharts and that our customer service team was able to respond quickly and resolve your issue right away. Providing fast and effective support is something we always strive for, so it’s great to know we met your expectations. If you ever need assistance again, we’re always here to help!
— SmartCharts team
Decided to cancel my training within…
Decided to cancel my training within the 14 day cooling off period and they have not refunded me. avoid this and avoid their training company.
Edit 31st March 2026 - still no refund - this is possibly the worst company in history please do not give them your time or money. I am now having to refer this matter to county court to get a refund.
March 6, 2026
Unprompted review
Reply from SmartCharts
Hi Dan,
Thank you for taking the time to share your feedback—we’re sorry to hear about your experience and understand how frustrating this must feel.
We take refund requests within the 14-day cooling-off period very seriously and aim to process these promptly in line with our policy. Your request has been followed up with our team internally, and an update will be provided to you as soon as possible.
We appreciate your patience and the opportunity to make this right.
Kind regards,
SmartCharts Team
Brilliant trading platform
SmartCharts is a brilliant trading platform that is easy for even the newest traders to be able to use. They have thought of everything.
March 18, 2026
Reply from SmartCharts
Hi there, Arlene
Thank you so much for your kind words! We’re thrilled to hear that you find SmartCharts easy to use, especially for new traders. It means a lot to us knowing that the platform is helping make trading more accessible and straightforward.
We’ve put a lot of thought into creating a smooth experience, so it’s great to hear that it’s coming through. If you ever need any support or have suggestions, we’re always here for you.
All the best,
SmartCharts
This week was the first week I used my…
This week was the first week I used my trading account and the platform trade suggestion was awful despite the trade was buoyant. Smart Chart was always requesting to trade in the opposite of the market hence a lot money
March 17, 2026
Reply from SmartCharts
Hi Ademola,
Thank you so much for sharing your experience with us. We truly appreciate your honesty. We understand that trading can feel challenging at times, and it’s completely part of the journey. Every step, even the difficult ones, helps you grow and become more confident in your decisions.
We’d love for you to join our daily free Breakfast Breakout Live, it’s a great space to learn in real time, gain insights, and see how different strategies are applied. Many of our traders find it really helpful in building consistency and confidence.
Please know that you’re not alone in this. We’re here for you, and we’re always happy to help if you have any questions or need guidance.
All the best,
SmartCharts
Love everything about it love the team…
Love everything about it love the team the help I’ve came a long way got my funded account and my goals to move abroad
March 20, 2026
Reply from SmartCharts
Hi, James. Thank you so much for the kind words. It’s been great having you as part of the team, and we’re excited to see you keep pushing toward your goal of moving abroad. Wishing you continued progress all the way!
All the best,
SmartCharts
The smart charts platform has been…
The smart charts platform has been designed well and the concept is to guide you to winning trades, but some of your own analysis is required, experience and practice to become successful.
March 20, 2026
Reply from SmartCharts
Hi there, Andrea
We really appreciate your feedback! It’s great to know you see the value in the platform. We understand that building confidence takes time, and with continued practice and experience, you’ll keep improving along the way.
We’re here to support you every step of the way and help you grow on your trading journey.
All the best,
SmartCharts
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