Smartcover Reviews 43

Absolute shocker. My Beko washing machine decided to give up the ghost but as I was covered by Smart Cover I thought I'd be ok. Sadly not the case. As I'd only been with them 5 months I had to pay the rest of the years premiums before they'd take any action. The engineer they sent out said it was beyond repair and a new one would need to be sorted. Total cost of new machine was £239. Total costs requested by Smart Cover (to cover premiums, delivery/ disposal and over limit claim charge (stung by the small print there I guess) £166. I don't think so. My local appliance shop price matches and delivers/removes old unit as part of the service. Lesson learnt.

Awful - I agree with the other comments and I should of paid a little more and gone with a reliable insurance company - I had a burst pipe and because it was outside and only water coming out when tap was put on they wouldn’t send someone out - also I waited over an hour for someone to pick up a call for the emergency and then got cut off - absolutely rubbish service - I am left out of pockets and feeling nothing but regret for going with the company - Absoutely AVOID - I hope this company goes bust!! Then they can’t rip anyone off anymore!!! Now considering taking the matter further….

Do I need to add to the other reasons listed by everyone else? Just avoid, pay a liitle more and go with a reputable company. You will save more in the long run.

Hidden charges, refusal to cover what is included in your cover, takes weeks to resolve anything, customer service are some of the least educated people I could imagine

Rip of insurance company, they are an absolute scam, at the time of claim they are saying I didn’t advise them I had an “American” fridge freezer. Firstly his was not a selectable option! Secondly I provided them with all the product details at the time of application and they did not advise any different. They are simply out there to rip you off at time of claim. They are asking me to pay £250 excess fee for a £225 toward the new product. Absolute scam avoid this company at all costs!

Terrible company £500 claim limit,sent out engineer who couldn't find the fault,asked for a replacement the said they would pay £100 towards my Neff double oven costing£1400. If you have NEFF appliances they cannot fix them.

DONT BUY SMART COVER!
There's nothing smart about it!
4 WEEKS. WITHOUT A DISHWASHER.
When your appliance breaks down they insist on you sending a while raft of documents before they will process the claim. They never ring back as promised so you have to chase and chase!

SMCOV 782968
Avoid this company. Into double figures the amount of times I called or emailed them. Overseas call centre. Always pleasant, but reading from a script. I live about 40 miles from the Scottish border in NW England. They tried sending an engineer from the London area and then one who was based 2.5 hrs away. Strangely his van broke down. I eventually got the boiler serviced by an engineer about 10 miles from my home. All this took over 2 months to complete. My 5 year warranty on the boiler could be invalid because it passed it's annual inspection. Thank God I have not needed any emergency work carried out. Definitely avoid

Avoid Avoid Avoid Avoid
Called now about 13 times to get boiler service and all you get is false promises. Say engineer is coming on certain date then no one turns up. Disgraceful service.

If I could give zero star I would have. Absolute rubbish company. Paid for yearly central heating cover. Called for Engineer visit as boiler stopped working when returned from holiday last October. Engineer came said it was the pump which he couldn’t get as according to him it was obsolete, and told we needed a new boiler. Asked someone else to have a look and he said he could get a new pump and fitted it together with a diverter valve. I paid him out of my own pocket to get the boiler working. In March phoned Smart Cover to do our annual service and the boiler passed with flying colours, obviously proving the point that a pump had been fitted albeit not from them. However 2 weeks later had a leak from boiler. Called Company up to get it fixed. Engineer came didn’t fix it and said he would send report to Smart Cover. This was the end of March and up until today 19 April have heard nothing when they phoned to see if I wanted to renew my policy. As they have done nothing you can imagine my answer. I asked what the report said as I haven’t been told. Apparently the Engineer has told them although not us that he couldn’t fix it. We were having to just turn on water valve when needed and turn it off again.
I have today had a new boiler fitted and would never recommend this Company. Apparently they keep telephone messages so I am going to get in touch with the Omnibus people to state my dissatisfaction about having to fix the boiler independently, when they stated parts were obsolete, and they couldn’t be bothered to let me know what the engineer had said about the leak.

I have been waiting for 15 hours for Smart Cover to tell me when they will send a gas engineer to fix my boiler. The repair was authorised 14 hours ago, but after calling them again this morning, I am waiting to be told when an engineer will arrive.

Bought emergency home cover for my elderly neighbour over 2 weeks ago, we haven’t even received the paperwork or an email to confirm the cover.
She now has a leaking tap, tried to call them numerous times for her.. answerphone constantly. Regret this decision for her sake, when I was looking at the cover online I soon had a call from them to organise the policy, paid £120 for zero customer service, zero contact, zero everything.. awful.

Many of us have made a bad decisions over time however Smart Cover was THE worst decision I made by joining them, I would not normally leave a review let alone a bad one however long story short no washing machine for 2 months, scripted reply back when you finally get through to a call center in India is “you will hear back from us in 24 to 48hrs” it’s been 8 weeks!

Terrible company please everyone "stay away" from them

Nobody ever answers the phone or calls back and emails are left unanswered. It's take your money and"Bin Voyage"

I have personal tried calling on over 15 separate occasions and all you get is an answerphone recorded message

Again! STAY AWAY FROM THIS COMPANY!

Smart Cover Watford are a
cowboy company. Ok taking your money until you need them. Never claimed before.
Toilet not flushing properly is not an emergency according to them.
Glad I'm at end of contract and gone elsewhere for future cover.

I’ve been waiting for my new washer/dryer since the 15th November 2023

Customer Service used to be great but since the company has gotten bigger the CS is dreadful.

Please look elsewhere for your appliance insurance if you want a good service

Chose this company without checking trust pilot which is unusual for me.
I've had the home cover for boiler care over 6mths. I phoned up over a month ago on the 18th Oct to arrange a boiler service included in the policy. I was told someone would call me back.
I waited & waited, then called them back on the 30th Oct only to be told that call would only happen after 30 days from the request.
I've emailed them & complained. I'm still waiting for that call back to arrange a boiler service. This is very poor service, nothing for what I've paid for.
I will not be renewing with them, as this isn't anywhere near the service I've paid for.

Dreadful company! You have to pay your premium upfront. Then whenever you call in with an issue, they say you aren't covered. No service at all from them and I believe this company is a scam...avoid at all costs!!

After being a customer for 5 years, and them knowing how old our boiler is the 1st time we tried to claim for a leak in our boiler it was declined as it was econimcally unviable on a boiler of that age even though they knew the age of the boiler from the beginning and had taken our money for the last 5 years

Having reported my washing machine is broken over 2 weeks ago I’m still awaiting a replacement. I know there has been Xmas break but there has still been 14 working days. Staff on phone helpful but keep telling me they will get it actioned quickly and I’m having to still chase every couple of days. Heading in to another weekend of where nothing will happen with the claim. Next time I won’t get insurance and just put the monthly payment to one side so I have the money to buy a new one.

This is not a good company to do business with. They are all over you like a rash when you sign up to a Home Emergency Policy, but when you try to make a claim on it, they are virtually impossible to contact by telephone, or on-line, and when you finally do make contact, they try every trick in the book to escape or deny responsibility. After a great deal of arguing over small print, I did finally get an appointment with an allocated plumber. This person proved to be worse than useless; - he was late in arriving, fiddled about not appearing to know what he was doing, and left me with promises that he would return the following week to effect the necessary full repairs to my toilet cistern. This promise turned out to be just empty lies; - he did not return, I still have a malfunctioning toilet facility, and the company
( Smartcover ) did not seem to be aware of what had transpired between us. They offered nothing more by means of a permanent repair, passed me around from one department to another, failed to respond to my e-mails, and overall afforded me very poor Customer Service. I will NEVER use this company again; - my advice, - do not waste your money with them, - look elsewhere for a decent policy, as I have now done !