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Rated 4 out of 5 stars

Have made several purchases of the FFP2 masks and found them comfortable and fairly well sealing however the nose wire breaks after a few weeks and washes which then ruins the seal, especially if you... See more

Company replied

Rated 5 out of 5 stars

I was thrilled with the outstanding service provided by SmartCover (Alvin Mathew) Thank you very much.

Rated 4 out of 5 stars

Ordered earplugs but they didn't arrive after almost a month so I had contact with customer support. At first the support wasn't very helpful but at second contact I was helped adequately. Most likel... See more

Company replied

Rated 4 out of 5 stars

So the latest smart cover masks are more comfortable and fit better. We have found the original ones with the white linening not to fit properly on faces and they slip down on peoples faces to easily... See more

Company replied

Company details

  1. Fashion Accessories Store

About SmartCover

Written by the company

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About Smartcover

Great solutions to everyday problems. Sleep, travel, study, productivity, and health. We got you covered.
As you continue to choose SmartCover you’ll continue to make a difference in the lives of individuals around the globe. We are conscious of the people and communities they strive to serve and seek to give back in unique and creative ways.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 4 out of 5 stars

Great mask, poor nose wire.

Have made several purchases of the FFP2 masks and found them comfortable and fairly well sealing however the nose wire breaks after a few weeks and washes which then ruins the seal, especially if you wear glasses. Great mask, let down by a mediocre nose wire design or construction. Should be better constructed for the price.

October 19, 2021
Unprompted review
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Reply from SmartCover

Hi Simon, Thanks for the feedback, I'll be sure to pass your thoughts about the nose wire onto our team. We hope to hear from you again on your next purchase. Stay safe and healthy!

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Rated 5 out of 5 stars

Travelling on the tube

With the furlough scheme now ended, more people are travelling on the London tube. Wearing my Smart Cover FFP2 face mask combined with using the sanitised face mask spray, gives me great piece of mind.
Excellent products and a great company who put customer care first.
When I reported my spray had not arrived, Smart Cover promptly investigated within and sent me two days. well done to this company and sent me a replacement
within a few days.

October 18, 2021
Unprompted review
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Reply from SmartCover

Hi CJ, thank you for this review. I'm so glad to hear that Smart Cover has been able to provide the protection and peace of mind you need while travelling on public transport. We are looking forward on your next purchase with us. :)

Rated 5 out of 5 stars

Smart Cover masks are in my opinion the…

Smart Cover masks are in my opinion the very best available and not only give maximum protection but are soft and comfortable to wear. In addition they look a smart accessory. Additionally orders are processed quickly and arrived promptly. I certainly recommend this purchase.

October 16, 2021
Unprompted review
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Reply from SmartCover

Hi Customer, Thank you for your review of SmartCover, we're so happy to hear that our masks are meeting your needs. Thank you and stay safe always!

Rated 1 out of 5 stars

Scary

No invoice, only received part order, annoying emails (I know u can select no emails), and now they send me = This year UK officials warn that the flu may have multi-dominant strains, which will render the flu vaccine useless since it targets a single variant. Nothing like scaring us to buy a mask etc!!

October 15, 2021
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Reply from SmartCover

Hi Richard , We’d like to learn more about your specific situation and make this a better experience for you. If you wouldn’t mind sending us an email at psn@viceroy.so at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your trust.

Rated 5 out of 5 stars

Delayed - but worth it!

Ordered five masks for myself and the family to use on an upcoming holiday - sadly they didn't arrive in time due to dirty old COVID delaying shipping (grrr).

Even though it wasn't SmartCover's problem or fault, when I reached out for help the team (Angela and Rita) were super helpful in tracking down the parcel and giving the carrier a hurry up. The package finally arrived the day before we got back from holiday (oh the irony). Same day I also got an email from Rita (who it turns out had kept an eye on the tracking) to check that I had received it - absolutely fantastic customer service, I've literally never had a better experience!

Oh and the masks are outstanding too, I had one earlier generation mask, these new ones are far superior with nose wires and ear toggle thingies, and are more comfortable all-round. We also got a bonus jar of vitamin C immuno gummies - they're amazing and super yummy, even the kids like them!

If you're wondering if these ones are the ones to get? Yes, yes they are. Not only are the masks comfy and safe, the team behind them really care.

October 15, 2021
Unprompted review
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Reply from SmartCover

Hi Matt, thanks for taking the time to leave a review about your experience with SmartCover. I'm sorry that you weren't able to use them on your holiday, but pleased that we were still able to provide a resolution and the masks arrived in the end!

Angelo and Rita are great assets of ours - they're always looking out for our customers so it's lovely to hear about their dedication from you. Thank you again for leaving such kind feedback. :)

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Rated 5 out of 5 stars

Consideration

Recently l had trouble with an order that l thought was incorrect. Now l'm not totally sure, l contacted customer service and Angelo did his utmost to sort it out, however l was a bit "technically challenged" to give him all the info he asked for. After many prompt emails Angelo decided to give me a code for a discount on my next order, which l accepted. He was very genuine and sincere, an asset to the company in many ways l feel. Thanks again for your patience and understanding. Bless you and stay safe. Ann 😊

October 13, 2021
Unprompted review
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Reply from SmartCover

2 minutes ago
Thank you for your review, Ann. We're glad to hear that Angelo was able to resolve the issue and we appreciate your feedback on his customer service skills.

We take pride in our customer service team and it's great to know they are going above and beyond! Thank you again for taking the time to leave this review--we hope you'll come back soon! :)

Rated 5 out of 5 stars

Well worth the wait

Disposable face masks are easy to find, mostly littering the streets. Not wanting to contribute to the problem, I did a fair bit of research before deciding upon the SmartCover FFP2 Reusable Mask. My masks took a while to arrive but COVID has already affected most facets of our lives and this is another. It was worth the wait as the masks are great quality and very comfortable to wear. I would have no hesitation in recommending these masks to my friends.

October 11, 2021
Unprompted review
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Reply from SmartCover

Hi Mark, thanks for this feedback. We are happy that you find our mask very comfortable. We appreciate hearing from our customers and always welcome feedback on how we can improve our products or services. If there's anything else we can do for you, please don't hesitate to reach out! Stay safe and healthy!

Rated 4 out of 5 stars

Good quality, okay fit, delayed overseas shipping

The adult size Smartcover 3-layer mask easily covers from my chin to just below my eyes. The elastic straps are sturdy and easy to adjust. And the hydrophobic coating is a nice bonus. The one downside is that the metal insert along the top does not work as well as it should. It feels like it has a permanently loose joint or fold right in the middle. This means it can't tightly "shape" around the nose, which in turn means exhaled air still escapes through the gaps and will fog up glasses if you wear them. All other edges do fit securely and tightly, and you still get plenty of air while inhaling. The mask is packaged securely in tightly sealed medical-grade pouches, although I suspect this might be part of the reason for the metal strip not reshaping and sealing as well as it could, as the mask ships folded in half. In short, 4 stars if you don't need glasses, 3 stars if you do. (Also, if ordering from Australia, shipping times can take several weeks, which is stated on their FAQ but not the ordering page itself, or at least I didn't notice it when placing the order.)

October 10, 2021
Unprompted review
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Reply from SmartCover

Thanks for your review and feedback, Mike. We're glad to hear you've been happy with the masks so far! It sounds like our new ear fittings have been a success. We appreciate your patience on waiting for the delivery. Our courier might have some minor issues shipping to Australia recently, but we assure you that your orders will definitely reach you in no time! Stay safe always!

Rated 2 out of 5 stars

SmartCover FF2 mask

I bought SmartCover FFP2 mask. It's impossible to get a reliable seal no matter what I tried. I can feel the air escaping from the top and my glasses steam up continuously because of the air that is escaping.

For all the single-use FFP2 masks I am able to get a proper seal easily. The problem seems to be a really flimsy nose wire compared to the other FFP2 designs I tried. Would not recommend it

October 8, 2021
Unprompted review
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Reply from SmartCover

Hi Myrosia, We’d like to learn more about your specific situation and make this a better experience for you. If you wouldn’t mind sending us an email at psn@viceroy.so at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your trust.

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Rated 4 out of 5 stars

I bought some Smart Masks last year…

I bought some Smart Masks last year after doing some research on the most effective masks against the Covid 19 Virus. The WHO recommended the Smark Masks to protect the wearer as well as those in the Community.

I was very pleased with the ease of using the masks. I recently bought another batch of 5 and was delighted that there had been some improvements in the design of the mask. The looped adjustable earfittings felt more safe as a snug fitting was more assured. Also the flexible metal strip helped the nose to be snuggly fitted under the mask as well, without leaving any gaps for any virus to get through into the nasal passages or via the mouth. I am very pleased with the new design and find the masks very easy to use.

October 7, 2021
Unprompted review
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Reply from SmartCover

Hello Mary Ann, Thank you for your review. I'm glad to hear that the new design of our masks have made them more comfortable and easier to use. We're always looking for ways to improve our products and we appreciate feedback from our customers on how we can do better. Thank you again for taking the time out of your day to share with us!

Rated 5 out of 5 stars

Excellent product

Excellent product. Found a mask which I can wear all day with little misting of glasses

October 3, 2021
Unprompted review
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Reply from SmartCover

Hi Liz, we are glad that you love our mask. We are looking forward on your next purchase with us!

Rated 5 out of 5 stars

Really comfortable

Really comfortable, good covering. Reuseable.
2nd order

October 2, 2021
Unprompted review
SmartCover logo

Reply from SmartCover

Hi Laurence, thank you for this review! We really appreciate your feedback and we look forward on your next purchase with us! Stay safe and healthy!

Rated 5 out of 5 stars

The masks are great and so…

The masks are great and so comfortable,also they were delivered on time

October 1, 2021
Unprompted review
SmartCover logo

Reply from SmartCover

Hi Linda, Thank you for this feedback. We are glad that you find our product comfortable. Stay safe always!

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Rated 5 out of 5 stars

Excellent

As always, a first class product and excellent service.
I highly recommend this company.

September 29, 2021
Unprompted review
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Reply from SmartCover

Hi Roger, we're glad to hear that you had a great experience with us and would recommend our company. We take pride in the quality of our products and strive to provide excellent customer service. Your feedback is greatly appreciated as it helps us improve both areas for future customers. Stay safe always!

Rated 5 out of 5 stars

Laptop Sleeve/Stand (15') is great…

Laptop Sleeve/Stand (15') is great product. It fits to my 16' laptop as well. You can change the position of sleeve to convert it into Laptop Stand.
Additionally you can get free mask with this stand.

September 29, 2021
Unprompted review
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Reply from SmartCover

Thank you for your feedback, DY, I'm glad to hear that our Laptop Sleeve/Stand is a good fit for your needs. We're also glad that you love our freebie. If you need help with anything, don't hesitate to contact us anytime :)

Rated 5 out of 5 stars

Good comfortable mask

Good comfortable re-usable mask with FFP2 equivalent protection

September 24, 2021
Unprompted review
SmartCover logo

Reply from SmartCover

Hello Stefano, thank you for this feedback. We look forward on hearing from you again soon. Stay safe and healthy! :)

Rated 5 out of 5 stars

Smart Cover Thumbs Up!

Never hesitate to order from Smart Cover. I first ordered in January was really pleased with the quality and comfort of my masks. I re ordered in July for myself and family and unfortunately my order got lost. The staff were fantastic in keeping in touch and trying to track down my order but in the meantime they reshipped my order. I now have my original order and intend to arrange purchasing the reshipment when it arrives for other family members. I thank Amber G.,Gabriella and Angelo for being so helpful and reassuring and Smart Cover lucky to have Staff like them.Thank you again and keep safe. Maude Paterson.

September 23, 2021
Unprompted review
SmartCover logo

Reply from SmartCover

Hi George, Thank you for your review. We are so happy to hear that you've been pleased with the quality of SmartCover and our staff! As a small company, it's important to us that we deliver excellent customer service. I'm sorry about the the lost order but we are happy that everything was resolved in the end. If there is anything else we can do for you, please let us know :)

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Rated 5 out of 5 stars

Clear choices

Clear choices, clear pricing and clear other options. Easy to purchase. You’ll have to wait until I test the goods for effectiveness, before I can say more.

September 17, 2021
Unprompted review
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Reply from SmartCover

Hi Nick, thank you for this feedback. We are glad you find our choices and pricing very clear. Looking forward on hearing from you again soon!

Rated 5 out of 5 stars

Great fit and comfortable

I previously ordered the first generation smartcover masks which have been great but starting to bobble slightly but still super comfy and I saw the ffp2 masks advertised so thought I'd give them a go.

They are a huge improvement on the original mask with regards to fit. The adjustable nose bridge allows a snug fit and great when wearing glasses to avoid misting.

The masks look a bit odd compared to the old masks as there appears to be an excess of material at the front, however this extra allows much easier breathing when the top of the mask is sealed with the nose bridge. I find the inside of the mask builds up moisture more but not uncomfortably

Had to wait longer than expected for delivery as there was a supply issue but great communication from smartcover

September 14, 2021
Unprompted review
SmartCover logo

Reply from SmartCover

Hi Angela, thanks so much for taking the time to review our FFP2 masks. We're thrilled to hear that you've found them comfortable and that they fit well--that's exactly what we want! We appreciate your feedback on this matter and will pass it along as we continue developing future products. Have a nice day!

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