BE AWARE - they charge $50 for booking cancellation fee as there are no other company doing that except them and they did not even mention it when you book.
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Have used Smartcruiser about five or six times for different cruises. The reason we keep coming back is Kim Tuchek the rep from Smart cruiser, she is very easy, pleasant and knowledgeable about the... See more
Company replied
Jennifer is an absolute gem in the world of travel agents! From the moment I contacted her, she provided exceptional customer service. Not only did she patiently explain the nuances between various... See more
We’ve been using Smartcruiser for many years now, and don’t intend to stop anytime soon. The agent we use is always quick to respond to us, and doesn’t make me feel stupid for asking stupid question... See more
Company replied
Company details
Written by the company
SmartCruiser.com is the leading discount cruise website created exclusively for the savvy traveler. A savvy traveler is a SmartCruiser. Purchasing a cruise from SmartCruiser.com offers not only exceptional and even exclusive pricing and offers, but the convenience of arranging airline tickets, airport transfers, hotel bookings, car rentals and trip insurance. Plan your entire cruise vacation in one stop, on one site. Book online, or call one of our highly experienced cruise counselors. Either way, you receive the best price, customized to you, the SmartCruiser. Contact Us: (1-800-444-1560) Follow Us: Facebook: https://www.facebook.com/SmartCruiser/ Twitter: https://twitter.com/smartcruiser Instagram: https://www.instagram.com/smartcruiser/ YouTube: https://www.youtube.com/channel/UC7RMYWQiltQNDdLE-unyHlQ/
Contact info
4800 N. Federal Highway, Suite D-200, 33431, Boca Raton, United States
- 1-800-444-1560
- admin@smartcruiser.com
- smartcruiser.com
3.3
Average
258 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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yes I recommend this travel agency to…
yes I recommend this travel agency to all my friends and family also I am going to make sure they call patty the cruise agent she treat me great she help me to complete my reservation and set up my trip she s great doing her job, I hope all the travel agencies have a great people like patty I have a great time on this cruise thank you patty
May 11, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. Your referrals are our greatest compliment. We are glad you enjoyed working with Patti. She is a wonderful asset to our team. We look forward to helping you plan your next cruise vacation
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dificult sometimes to get the agent
May 11, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. Our agents work a variety of schedules to cover all the time zones and to meet the needs of clients at all hours. Anyone of our agents would be happy to assist you when you call in to our center since it's not possible for our agents to be available all of the hours we are open. If you prefer to hear back from one specific agent, we will gladly take a message so they can return your call during their next shift. We take pride in providing great customer service. Please let us know your needs when we make your next cruise vacation plans and we will make the necessary notes.
Great Agency!
We have booked over 25 cruises with SmartCruiser over the past 10 years or so. Over the years we have received great service from three of their agents (Jennifer, Kim, and Amber). In addition to a painless booking experience, they also have our backs while we're at sea on those occasions when a cruise line is 'confused' about a promised onboard perk.
It's also important to note that they offer some great deals. Their all-in price (after including onboard credits, etc.) is nearly always the best or second best across 5-6 travel agencies that we shop, including Costco Travel. When they are second best we usually book with them anyway due to their superior service.
We highly recommend SmartCruiser to anyone seeking the best combination of price and service.
May 11, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. You love cruising as much as we do! We appreciate your loyalty. We have a wonderful team of cruise experts that are here to help you. We strive to provide excellent service and value to our clients. We appreciate your recommendation.
Great customer service
Kim, our agent, was very helpful as I coordinated a cruise with 10 friends and family members. She was responsive and patient with all my questions.
May 11, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are happy to know that Kim took good care of your vacation needs for your group. We hope to provide you that service and value again when you plan your cruise vacation.
Patti Hernandez is simply the best…
Patti Hernandez is simply the best travel agent I have ever dealt with. She takes care of any and all requests with lightening speed and really knows her game.
May 11, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We agree! Patti is helpful, knowledgeable and provides great service. We are glad to know you appreciated the experience. We look forward to helping you again.
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It was a memorable experience using…
It was a memorable experience using trustpilot. Smart Cruiser assisted our vacation and was helpful in using them. I look forward to using Smart Cruiser again.
May 11, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are glad we could help you with our expertise, service and values. We would be happy to help you again with your next cruise vacation
Would never again use SmartCruiser or…
Would never again use SmartCruiser or recommend it to anyone. I was extremely disappointed and shared my concerns with my agent’s supervisor.
May 10, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. Of course we hate to see anyone disappointed with our services. When Princess cruises has an upgrade, that offer can go out to all of the booked interior cabins. Often there is only a few cabins to grab and are typically gone before the majority of guests even get to respond. Regarding your shore excursion request, again we went to Princess on your behalf and they responded with the onboard credit. While we will do whatever we can to ensure guest satisfaction, on rare occasion someone has a disappointment. We did try to eliminate your concerns. We hope your next cruise vacation is a good process for you. Best Wishes.
Great company to deal with and provides…
Great company to deal with and provides excellent customer service.
May 10, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We do our best to provide value to our clients with excellent service. We look forward to assisting you again
The whole experience went fine
The whole experience went fine. The cabin, the price, the air add-ons, the calculation in Canadian dollars, everything went through without a hitch.
May 10, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are glad to know that all the details were well handled for you. We look forward to assisting you with your next cruise vacation.
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Very satisfied with the service
Very satisfied with the service. Thankyou
May 9, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are so glad you were satisfied. We do try to provide great service and excellent value to each client. We look forward to assisting you again with your next cruise vacation
Sally and smartcruiser.com—what a combo!
We have been using smartcruiser.com for many years and have traveled all over the world. Sally Aronson takes great care with our planning and reservations. She is responsive, professional, efficient, but most of all, she’s friendly and makes the experience pleasant. I strongly recommend smartcruiser.com and Sally Aronson.
May 9, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are appreciate Sally and glad you do too. Thank you for your loyalty and we look forward to helping you again
Excellent company!
I really like dealing with SmartCruiser.com
They have the best prices and always give on-board credit. My agent, Patti Hernandez, is always willing to help and always gets me the best price. I highly recommend!
May 8, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We glad you enjoy working with Patti. She is a valuable team member. We strive to provide great service and excellent value to our clients. We look forward to helping you plan your next cruise vacation.
Friendly, smooth and Easy
All my travel arrangements have been handled professional and friendly. I receive various cruise offers from time to time and when needed have received advice on cabins, etc.
May 8, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are glad to know that our agents have been friendly, knowledgeable and professional. We appreciate your kind words and look forward to taking care of your next cruise vacation for you.
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While I was very happy with most…
While I was very happy with most everything, there were some questions I had & after being unsure of the answer, contacted the cruise ship directly and got a different response. Otherwise, I am very happy & would use your service again.
May 8, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. While we are glad you were happy with almost everything, next time we will do our best to earn a 5 star rating from you. We don't want to fall short in any area. We strive to provide great service and excellent value to our client. We look forward to working with you again
No hassles
No hassles. With my previous agent we had to beg her for the promised perks. We've learned our lesson.
May 8, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We do our best to provide you with great service and excellent value. We are glad you found your experience with us to be an easy one. We look forward to helping you plan you next cruise vacation.
Love Smart Cruiser!!!
Best online cruise website. Always offers lowest prices available plus generous onboard credit. Very easy to navigate and like being able to see all cabin categories and map of available cabins. Agents are also very knowledgeable and helpful, but never any pressure to book.
May 8, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. You made our day! We appreciate your kind words and look forward to assisting you on your next cruise vacation
Smart Cruiser is great
This is the 4th time we have used Smart Cruiser and have always been happy. We have saved a great deal of money. The agents have always been very responsive to needs and requests. We will certainly use them again.
May 8, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We appreciate your loyalty. We do our best to provide great service and excellent value. We look forward to working with you again on your next cruise vacation.
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My wife and myself have worked…
My wife and myself have worked exclusively with SmartCruiser for over a decade now, and have always been totally satisfied with their professionalism.
Kim Tuchek has always been both professional & sociable. Kim has never failed to keep us up to date on all upcoming events, payments, etc.
SmartCruiser should be proud to have employees of Kim’s work ethic and outgoing personality.
May 8, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are proud to have Kim on our team. She has been with us from the very beginning. We are happy you enjoy her services and the value we can bring to your vacation planning. We look forward to working with you again.
We have use Smartcruiser many times to…
We have use Smartcruiser many times to book our cruise vacations...have always had a great experience. Robert Weber has been great to deal with.
May 8, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback . It's nice to know that you have been pleased with the service Robert has provided. We appreciate that and look forward to working with you again.
Great Staff to Work With
We have enjoyed working with Jenn Zito as she has made our travel easier and is always looking for the best deals in cruising, for us.
May 7, 2019
Unprompted review
Reply from SmartCruiser.com
Thank you for your feedback. We are happy to know that Jenn provided you with service and value so you could have a great cruise vacation. We look forward to helping you again.
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