SmartCustomer Reviews 305

TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I spent all this time filling out every section of the review, got green check marks across the board, and still couldn’t submit it. No error message, no explanation — just nothing. Total waste of t... See more

Company replied

Rated 1 out of 5 stars

On 14th of Jan I wrote a review on sitejabber. They notified that review will be posted within 48 hrs but this timeline had already been completed and I haven't received any confirmation for my revie... See more

Company replied

Rated 1 out of 5 stars

Sitejabber is a broken platform. My profile has been stuck at 60% for weeks. I tried to upload information, add content, and complete my setup, but every time I click “Add”, the site crashes or shows... See more

Company replied

Rated 1 out of 5 stars

I had an extremely disappointing and frustrating experience with Expedia. While I was in Turkey, I became seriously ill and urgently needed help with my flight. Instead of receiving support,... See more

Company details

  1. Review Site

Written by the company

Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

305 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 61% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

NO FACEBOOK = NO REVIEW

find out at the END of your review - NO FACEBOOK = NO REVIEW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

June 29, 2021
Unprompted review
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Reply from SmartCustomer

Hey there, sorry for the frustration this may have caused. All users can now sign up and log in with either Facebook, Google, or email to leave reviews.

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Rated 1 out of 5 stars

Clothes are nothing like in the ad

Clothes are nothing like in the ad. Totally unwearable

June 22, 2021
Unprompted review
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Reply from SmartCustomer

Hey Colleen, looks like this review was submitted for the wrong domain. Sitejabber.com is a reviews website where buyers like you can leave feedback on businesses and their products. We don’t sell clothing of any sort. We kindly ask that you move this review to the correct domain. Thank you.

Rated 1 out of 5 stars

SCAM

SCAM: first I top up 10 rubles, 7 days later asked for 25 rubles for withdrawal. and now can not withdrawal.

June 14, 2021
Unprompted review
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Reply from SmartCustomer

Hi, looks like you submitted this review for the wrong domain. Sitejabber.com is a reviews website where buyers like you can leave feedback on businesses and their products. We are not involved in finance or currency in any way, so we kindly ask that you move this review to the correct domain. Thank you.

Rated 5 out of 5 stars

Reliable info provided by them

Reliable info provided by them
They are reliable and it is not easy to post unverified reviews there. So that means the comments, reviews and ratings there can be trusted

May 13, 2021
Unprompted review
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Reply from SmartCustomer

Hello there. Thank you so much for leaving us a review. We’re thrilled you found Sitejabber a trustworthy site.

Rated 1 out of 5 stars

Don't Trust Them

Don't Trust Them. Scam Review for Scam Website.

May 5, 2021
Unprompted review
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Reply from SmartCustomer

Hey Tiffany, we’d like to learn more about your experience. Can you please reach out to us at sayhello@sitejabber.com? Thank you.

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Rated 1 out of 5 stars

SCAMMERS | AUS BEWARE

Never work for these guys in Australia. Total scams. American woman by the name of Cresta Pillsbury also goes by the name of Colleen Stevens and her partner JP Diaz. I should have trusted the other guys when they showed me an article on these two 8 years ago scamming the consumer public and sued for 300K+ USD. It's not the Sitejabber platform they are great but these guys say they are from Electric Ecommerce Inc but there is no website, they are NOT registered in ASIC, have no right doing business in AUS. They fired me for standing up for my right. No pay and a single mum of two teenage boys. Covid - yes. We are all doing what we can. I worked for this company for over 15 months and for 8 months of 2020 I was the sole sales rep for them working round the clock with all sorts of hours. At the end of the day. I must say keep your walls up, don't let people in and that way they cannot damage you and take advantage of your frailties. I am still after almost 4 months trying to get them to pay what they owe me. I have never heard someone stand behind their lies soo tightly. It makes me sad. I have a recording of the exit interview where JP Diaz confirms the reason why I was fired and is still gutless to say that they are in the wrong. I have been walked on before and now it is time to stop. The truth will set you free.

April 30, 2021
Unprompted review
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Reply from SmartCustomer

Hey there. It looks like you submitted this review for the wrong domain. Sitejabber.com is a reviews website where buyers like you can leave feedback on businesses and their products. We kindly ask that you move this review to the correct domain (Trustpilot should be able to assist with this). If you’d like to warn others about Electric Ecommerce Inc. you can also do so at sitejabber.com and glassdoor.com. Thank you.

Rated 4 out of 5 stars

A great site and a community for many…

A great site and a community for many people who make comments and reviews about any site and the way to work with it is easy

April 27, 2021
Unprompted review
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Reply from SmartCustomer

Hey! Thanks for taking the time to leave us feedback. We appreciate it, thank you.

Rated 1 out of 5 stars

Can’t reset password on SiteJabber!

I was trying to post a review on Sitejabber but for got my login password. I chose the “forgot password” feature, but was never emailed a link for a password reset. What’s up with that Sitejabber? Update…and it only took 10 months for Sitejabber to reply to this post…unbelievable!

April 25, 2021
Unprompted review
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Reply from SmartCustomer

Hey Lillian, we were experiencing some login issues with our app – this issue has been passed to our developers and will be fixed soon (if it hasn’t already). If you’re still experiencing issues please reach out to us at sayhello@sitejabber.com. We’re happy to help.

Rated 4 out of 5 stars

Many thanks for the such a wonderful…

Many thanks for the such a wonderful quality service!
The experts are fast with the responses and are very knowledgeable.

April 25, 2021
Unprompted review
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Reply from SmartCustomer

WOO HOO! Thank you, Roberto. Your review made our day.

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Rated 5 out of 5 stars

Patpat Australia

Patpat Australia I am so I love with my last order so cheap and the quality is really amazing thank you patpat Australia

March 27, 2021
Unprompted review
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Reply from SmartCustomer

Hi Charlene, we believe you may have submitted a review here of a different company. Sitejabber.com is a reviews website where buyers like you can leave feedback on businesses and their products. We kindly ask that you please move your review so the correct domain gets credit. Thank you!

Rated 1 out of 5 stars

Scam review site for scam companies.

I left a review for a company that scams so many people out of their hard earned money. Was shocked to see so many positive reviews for the company, as they are known to be fake. Why would SiteJabber allow all of those fake reviews???

March 13, 2021
Unprompted review
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Reply from SmartCustomer

Hey! Thanks for bringing this to our attention. Review authenticity is of paramount interest to us, and we have multiple layers in place to avoid any unauthentic reviews. Sometimes such reviews may still come through, but they are thoroughly investigated and resolved. We combat fake reviews in a multitude of ways, including using complex algorithms to track the ever-evolving patterns of fake reviews, and deploying a moderation team that spot-checks reviews.

We flag for such things as inappropriate language, irrelevant content, solicited reviews, site-promotion spam, competitor spam, or other Terms of Service violations. You can learn more about the process at https://www.sitejabber.com/faq#fake. If you have additional concerns, please reach out to sayhello@sitejabber.com. We’re happy to help.

Rated 1 out of 5 stars

Sitejabber supports fake reviews of…scammers

Sitejabber supports fake reviews of websites that are a scam.
This website deserves NO stars at all. (Not possible to do on here)

February 5, 2021
Unprompted review
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Reply from SmartCustomer

Hey Maria, thanks for the feedback. Can you reach out to us at sayhello@sitejabber.com? We’d like to learn more about your experience and look into your concerns. Thanks.

Rated 2 out of 5 stars

They don't care to see if it is a "real" person who leave a review.

It is up to you to write what ever you like on Sitejabber. But they are not willing to take action against fake reviews. You can look up a lot of "positiv" reviews about for example datingsites. On Sitejabbers homeopage they write about giving companies a "fee" for making up stories about their on company. But the truth is that they don't even care and it is every sad because it misleads customers.

January 28, 2021
Unprompted review
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Reply from SmartCustomer

Hi Linnea. Sitejabber combats fake reviews in a multitude of ways, including using complex algorithms to track the ever-evolving patterns of fake reviews, and deploying a moderation team that spot-checks reviews. We flag for such things as inappropriate language, irrelevant content, solicited reviews, site-promotion spam, competitor spam, or other Terms of Service violations. You can learn more about the process at https://www.sitejabber.com/faq#fake.

Honest, authentic reviews on Sitejabber are at the heart of what we do – both the positive and negative ones. Please reach out to sayhello@sitejabber.com. We’d like to further discuss how we can help.

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Rated 5 out of 5 stars

Best service

Best!! Number of time when I was confused when I had to buy gifts. Winni helped me to make a decision really it is. It has a nice collection to choose from. I have compared various other sites and this one is by the best.

January 6, 2021
Unprompted review
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Reply from SmartCustomer

HOME RUN! Thank you for your review. This is exactly what we strive for every day. :)

Rated 1 out of 5 stars

Fraud blackmailing site Sitejabber with fake negative reviews

They accepted 3 reviews of mine- testing their honesty- and they did post them without any kind of verification- Then i deleted the posts and said good bye to this fiasko reviews Sitejabber - The worst ever
They use their site to blackmail websites to subscribe to comment

December 30, 2020
Unprompted review
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Reply from SmartCustomer

Hi Jake, we’re disappointed to hear this has been your experience. Can you please reach out to us at sayhello@sitejabber.com? We’d like to further discuss your concerns. Thank you.

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Rated 1 out of 5 stars

Worst site ever

Worst site ever. They say they are about transparency, but they don't verify the info that they post. So competitors or unreasonable people can post anything they like with no checking or recourse. This should be taken down.

December 1, 2020
Unprompted review
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Reply from SmartCustomer

Hey Sasha, thanks for leaving us feedback. We’d like to learn more about your experience. Can you please reach out to us at sayhello@sitejabber.com? We look forward to hearing from you.

Rated 1 out of 5 stars

They ban you for writing comments

I was trying to tell people that mediafire actually works well and to just not buy pro, and then I got banned! I cannot get onto the site. I can't even read the terms of service! This site has no ethics, they ban for nothing! I think they just try and get people to boycott certain sites, and if someone argues they just ban them. I have read another review of this site with the same experience, and so I am forced to conclude that you should not use this site unless you have 5 alt accounts with different emails. Sitejabber, you can't ban me from TrustPilot, so hear your pitiful practices be released to the world!

November 12, 2020
Unprompted review
SmartCustomer logo

Reply from SmartCustomer

Hey, thanks for sharing your experience. We can’t imagine the frustration this must’ve caused. We don’t ban people from our site, so we’re happy to look into your account to investigate what went wrong here. Can you share the email associated with your account at sayhello@sitejabber.com? We look forward to making things right.

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