Smart Energy and Heating Ltd Reviews 5

TrustScore 4 out of 5

3.9

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Company details

  1. Gas Engineer
  2. Gas Installation Service
  3. Heating Contractor
  4. Plumber

Written by the company

At Smart Energy and Heating Ltd , we are proud to be a trusted, Worcester Bosch accredited gas engineering company, specialising in professional boiler installations across the Midlands. With years of hands-on experience and a commitment to high-quality workmanship, we deliver reliable, energy-efficient heating solutions tailored to each customer’s needs. Whether you’re upgrading an outdated system or installing a brand-new boiler, we provide honest advice, transparent pricing, and a smooth, hassle-free service from start to finish. As Worcester accredited installers, we offer extended guarantees on Worcester Bosch boilers, giving you extra peace of mind and long-term value. We take pride in the relationships we build with our customers and work with homeowners, landlords, and businesses throughout the Midlands, delivering heating systems that perform efficiently all year round. Our team is fully Gas Safe registered and committed to maintaining the highest safety and quality standards on every job. Customer satisfaction is at the heart of everything we do. That’s why we’re known for our punctuality, cleanliness, and friendly, professional approach. Whether it’s a simple replacement or a full heating system upgrade, Smart Energy and Heating Ltd is here to keep your home warm and your boiler running smoothly.


Contact info

3.9

Great

TrustScore 4 out of 5

5 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Professional and courteous

Professional and courteous, explained what was going to be done. Cleaned up after themselves. Had them back for a hob fitting as well. Answered queries and came back to look a a small leak. would use Adam every time over all others.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, sorted some pipework / supplies for our shower and has come back to complete gas certs. Would 100% recommend.

April 22, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID

UPDATE: do not use this engineer. Up until the installation of my boiler he was charming and accommodating. A week after installing the boiler there was a leak. Adam was not interested in helping. Even though we informed him of the leak before he went on his head holiday, he did not fix the leak. I had to pay money to another engineer to fix. Since installation I had two leaks from the pipes connected to the boiler.

April 3, 2025
Unprompted review
Smart Energy and Heating Ltd logo

Reply from Smart Energy and Heating Ltd

Thank you so much Seema for your kind words and for taking the time to leave a review! I’m really glad I could help answer all your questions and make the process as smooth as possible. It was a pleasure installing your new boiler, and I’m happy to hear you were pleased with the service, flexibility, and overall experience. If you ever need anything in the future, don’t hesitate to get in touch. Thanks again for choosing me!

Best regards,
Adam

Rated 5 out of 5 stars

Open communication from Adam and Nicky

Open communication from Adam and Nick, told us what to expect and left the house clean and tidy after a system conversion!

Fully recommend!

March 28, 2025
Unprompted review
Smart Energy and Heating Ltd logo

Reply from Smart Energy and Heating Ltd

Thanks so much for the great review, James! It was a pleasure working on your system conversion, and I’m really glad you appreciated the clear communication and tidy finish – we always aim to leave things better than we found them! I’ll pass your kind words on to Nick as well. Appreciate the recommendation, and don’t hesitate to get in touch if you ever need anything down the line.

All the best,
Adam

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