SMARTERE SECRETS LONDON Reviews 33

TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Smartere Secrets London provided one of the best online shopping experiences I've found for international vegan goods. I bought vegan cosmetics for my fiancee and the process was very simple overall... See more

Rated 1 out of 5 stars

Never received my product. Two mos back and forth w customer service and they kept saying they would track the parcel and locate the lost order. Why not just send me another parcel? Like other compani... See more

Company replied

Rated 2 out of 5 stars

Quick and straight forward: 1. the shipment took longer than expected (even though I payed for the quickest shipment) at your website. 2. I like the texture and everything about the product (concea... See more

Company replied

Rated 5 out of 5 stars

I have been wanting to change my make up to Vegan for a while, so when my concealer finished I replaced it with Smartere. I was a little skeptical because they are an online product but the colour q... See more

Company replied

Company details

  1. Cosmetics Store
  2. Cosmetics Industry

Information provided by various external sources

SMARTERE MAKEUP. SMARTERE SOLUTIONS. TRANSFORMATIVE RESULTS.


Contact info

3.5

Average

TrustScore 3.5 out of 5

33 reviews

5-star
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Rated 5 out of 5 stars

Game Changer!

After wearing the Cream Contour Concealers for almost 12 hours and receiving numerous compliments on top of feeling so good in my skin, I can definitely say that this product is a game changer. The shade latte was great for bronzing up the face while having the slightest grey undertone to be effective for contour, while the shade honey worked so well under the eyes and with one layer has replaced my usual colour corrector + concealer + extra highlighting concealer + brightening powder routine. I am looking forward to seeing skin benefits with continued use and to keep these products a part of my regular routine!

February 2, 2020
Unprompted review
SMARTERE SECRETS LONDON logo

Reply from SMARTERE SECRETS LONDON

Hi Mashal,

Thank you Dr Mashal for your support of 5-star review. Your credentials, qualified views, certify and prove the quality of the product includes much more:

*Smart - long lasting for at least 12 hours or more .
*Smart - Game changer our promise
*Smart - Transformation=Compliments
*Smart - bronzer also known as bestseller Latte
*Smart - Skin benefits with continued-use
*Smart - feel-good like new skin
*Smart - small amount goes a long way

Thank you for your genuineneness and practical approach.

From,

Smartere Secrets London team ✨💖✨

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Rated 5 out of 5 stars

I really love the product for…

I really love the product for contouring and the immediate responses whenever I had a question were great!

January 17, 2020
Unprompted review
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Reply from SMARTERE SECRETS LONDON

Hi Olivia,

Thank you for your 5 star review Olivia. Yes you are 100% right it works!!! We listen to how you"love the product for contouring" and we love how it saves you time in your smart make-up routine.

We love luxury built in brush saves time and saves lives without the contact of hands to facial skin especially in a time of a pandemic like COVID-19 contactless smart tube technology product that is hygienic and helps you maintain good self care keeping you safe.

Thank you for shopping smarter-stay home, save lives, shop online!


From,

Smartere Secrets London team ✨💖✨

Rated 5 out of 5 stars

Great product!

I used the Cream Contour Concealer and I really loved it ! It was a great match to my skin as I don’t wear a lot of makeup so I can easily use this to cover up blemishes and my bags under my eyes without it looking like I have loads of makeup on x

January 15, 2020
Unprompted review
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Reply from SMARTERE SECRETS LONDON

Hi Talitha,

We are so grateful for your 5-star review. We are happy for you. Colour match appears to be a great match to your skin. so natural so smart...

*Easily covers up any unwanted blemishes, bags under the eyes in seconds...
*Less product is more is the key optional: buildable from low to medium coverage
*Smart dolls make smarter investments



From,

Smartere Secrets London team ✨💖✨

Rated 5 out of 5 stars

Love it

Love it ! Doesn’t come off and blends so well! Totally recommend it :)

January 4, 2020
Unprompted review
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Reply from SMARTERE SECRETS LONDON

Hi Durrani,

Durrani what a true honour, our dash doll is also now our smarter doll! We are incredibly grateful that you took the time out to bless us with a 5-star review.

*Quality luxury formula long lasting 12 hours or more
*Blends smoothly to appear like healthy dolphin skin


From,

Smartere Secrets London team ✨💖✨

Rated 5 out of 5 stars

You've got to try it!

I have been wanting to change my make up to Vegan for a while, so when my concealer finished I replaced it with Smartere. I was a little skeptical because they are an online product but the colour questionnaire matched my skin perfectly, better than when I have even walked into a store and tried to match my tone.
They were so helpful on Instagram DMs too.
Definitely worth a purchase, the coverage is great too!

January 3, 2020
Unprompted review
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Reply from SMARTERE SECRETS LONDON

Hi Jade,

Jade thank-you for your 5-star review and patience.

*Smart Support 100% Vegan does not believe on testing on animals or the use of animal ingredients!
*Smart colour coverage also includes Vitamin E & Superfood caffiene ingredients
*Smart colour questionaire to match skin smarter
*Smart service email, live online chat or DM 24/7

From,

Smartere Secrets London team ✨💖✨

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Rated 5 out of 5 stars

Amazing product

Amazing product! It blends out beautifully

November 30, 2019
Unprompted review
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Reply from SMARTERE SECRETS LONDON

Hi Vera,

Vera how smart of you to identify an "amazing product" as a 5-star!

*Blends - Creamy formula all skin types
*Beautifully - looks good, feels good and 1st class smart experience



From,

Smartere Secrets London team ✨💖✨

Rated 5 out of 5 stars

Love it!

This contour concealer cream is fantastic. A little goes a long way and it feels very comfortable on this skin. Doesn't dry too fast and blends very easily!

November 21, 2019
Unprompted review
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Reply from SMARTERE SECRETS LONDON

Hi Ciara,

Thanks so much Ciara for 5-star review. I trust you.

*Cream Contour Concealer Express is fantastic in more than 1-way
*A little goes a long way more for your buck
*Feels very comfortable on skin
*Blends very easily

*Does not dry too fast, does not cake, not heavy



From,

Smartere Secrets London team ✨💖✨

Rated 5 out of 5 stars

Highly recommend

Highly recommend, good for medium to full coverage. I love it as it gives me a flawless look.

November 21, 2019
Unprompted review
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Reply from SMARTERE SECRETS LONDON

Hi Barbara,

5-star review! "Highly recommended!" "Thanks!

*Flawless look
*Buildable-medium to full



From,

Smartere Secrets London team ✨💖✨

Rated 5 out of 5 stars

the products are blending so very well!

November 20, 2019
Unprompted review
SMARTERE SECRETS LONDON logo

Reply from SMARTERE SECRETS LONDON

Hi Aleksandra,

Thank you 5-star review. The Cream Contour Concealer Express is formulated to "blend so very well"
to give you control, care of your skin and a clean way to apply application.


From,

Smartere Secrets London team ✨💖✨

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Rated 5 out of 5 stars

Good products.

Good products.
Great colors and really easy blending formula.
I can recommend it for dry skin because it’s feel really moisturizing on the skin.

November 17, 2019
Unprompted review
SMARTERE SECRETS LONDON logo

Reply from SMARTERE SECRETS LONDON

Hi Komunika,

Thank you kindly for the 5-star rating. We trust your views.

*Smart design "product" - photo - ready it's flashback free!
*Exclusive "colours" - new colours in the beauty community!
*"Blending"- lightweight luminous with medium to buildable coverage
*"Moisturising"- hydrated, radiant look in seconds

From,

Smartere Secrets London team ✨💖✨

Rated 5 out of 5 stars

Excellent company

So far this has been a great company to work with an I'm in the United States they are in London their product is amazing and it covers well and their customer service is great they always get back to you I would definitely recommend this company

November 15, 2019
Unprompted review
SMARTERE SECRETS LONDON logo

Reply from SMARTERE SECRETS LONDON

Hi Monique,

Thanks-you for 5-star review. We appreciate your confidence in an "amazing" London's 1st Smart beauty brand.

*"Covers" + shields skin from environmental damage
**Customer Service is great" - Despite our best endeavours, we strive to educate our customers to shop smarter not work harder while they stay home, stay safe + shop online
*"Company" - appreciate Monique your positive support for our brand ethics smarter, greener and safer world.

From,

Smartere Secrets London team ✨💖✨

Rated 5 out of 5 stars

LOVE

So creamy and smooth! Perfect for brightening your under eyes ❤️ Definitely going to be repurchasing.

October 29, 2019
Unprompted review
SMARTERE SECRETS LONDON logo

Reply from SMARTERE SECRETS LONDON

Hi Emily,

Thank-you for the 5-star review. We believe in you and we are pleased to hear how you "love" the Cream Contour Concealer Express for a healthier glow and dolphin-like skin finish..

*"Creamy and smooth"- a velvet texture gives the appearance of dolphin skin
*"Brightening under eyes" - brightens eyes + fights dark circles superfood natural caffeine

Thank you again for sharing your story. Look forward to hearing from you.



From,

Smartere Secrets London team ✨💖✨

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