Smarter Home Store Reviews 181

TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I purchased a Home Assistant Green from this seller. The device was defective from the moment of delivery and never functioned properly. The seller refused to provide warranty service, using th... See more

Rated 2 out of 5 stars

When the Decos connect to the sky Q Box it shuts the sky box down and I have to keep rebooting it.i bought a repeater from te company for €20 and it does a better job than the €90 system.If it could c... See more

Company details

  1. Smart Shop

Information provided by various external sources

Online retailer of smart home technology products, making your home a connected home.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

181 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Defective product, no warranty support

I purchased a Home Assistant Green from this seller. The device was defective from the moment of delivery and never functioned properly.

The seller refused to provide warranty service, using the fact that I attempted to resolve the issue myself by inserting a battery as a reason to avoid their mandatory warranty responsibility.

Communication was poor: the online contact form did not work, and the phone number listed on the website was incorrect.

Very disappointing experience. I cannot recommend this seller.

December 29, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

I recently visited the Smarter Home…

I recently visited the Smarter Home Store website to buy WiFi extenders for my new home and found the platform very easy to use and navigate. I had some questions about my order and spoke to Susan, who was incredibly helpful and knowledgeable about the products. She offered excellent advice and helped me find the best option for my needs. The delivery was prompt, and all items arrived well-packaged. The customer service was outstanding, and I would highly recommend Smarter Home Store for anyone looking to upgrade their smart home products. The Deco P9 is a great choice for new builds! Overall, a great experience, and I look forward to shopping there again. 4 stars!

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

great experience

July 14, 2022
Unprompted review
Smarter Home Store logo

Reply from Smarter Home Store

Hi Ryan, I think that you may have posted a TrustPilot review on the wrong website! At Smarterhomestore.com we sell smart home technnology products like Smart Bulbs, smart doorbells, smart speakers etc as well as Networking products. We do not sell blinds!! We are sorry that you have had a bad experience but delighted that it was not with us!!! We hope that you have your issue resolved with the retailer you purchased from and wish you a great weekend.. Best wishes from the team at Smarter Home Store Ltd.

Advertisement
Rated 5 out of 5 stars

Super fast delivery after purchase

Super fast delivery after purchase. Very happy to buy from this company and also very happy with my TP link. Thank you

April 14, 2022
Smarter Home Store logo

Reply from Smarter Home Store

Alan, Thanks for your review and for your positive feedback - always good to hear back from customers. We are delighted to hear that you are happy with our service but more importantly that you are happy with your new TP-Link Range Extender, Thanks for shopping with us.

Rated 5 out of 5 stars

Excellent service

I spoke with one of the tech team who advised me the best option. I ordered the following day and it was delivered promptly.

April 8, 2022
Smarter Home Store logo

Reply from Smarter Home Store

Thanks for taking the time to send us your review and we are delighted that you are happy with our service! It's always good to talk though the issues - this helps us to help you pick the right product. We have no doubt that the TP-Link Deco M5 will get you everything you need in terms of seamless connectivity moving forward. Have a great weekend.

Rated 5 out of 5 stars

Excellent service and the Tapo camera…

Excellent service and the Tapo camera is working perfect, I'll definitely be getting another one

March 19, 2022
Smarter Home Store logo

Reply from Smarter Home Store

Delighted that you are happy with everything John, especially the TP-Link Tapo products. Thanks for taking the time to send us a review.

Advertisement
Rated 5 out of 5 stars

Great advice and product.

Many thanks for great advice about choosing the product and set up. Efficient delivery and best of all the boosters worked really well.

March 5, 2022
Smarter Home Store logo

Reply from Smarter Home Store

Delighted that the TP-Link Deco P9 is working so well for you and that you are happy. Thanks for shopping with us at www.SmarterHomeStore.com

Rated 5 out of 5 stars

Fast efficient service and very good…

Fast efficient service and very good technical advice provided by Susan

March 1, 2022
Smarter Home Store logo

Reply from Smarter Home Store

Thanks for your review and we are delighted that you are happy with our service and your new TP-Link Deco P9 Mesh Wifi System. www.smarterhomestore.com

Rated 5 out of 5 stars

Very happy overall

Very happy overall. Quick delivery and easy to set up. Wi Fi is working brilliantly now, we're very happy.

February 15, 2022
Smarter Home Store logo

Reply from Smarter Home Store

Hi Kelly, delighted to hear that your TP-Link Deco E4 is working so well for you and that your Wifi is working so well. Thanks for shopping with us!

Advertisement
Rated 5 out of 5 stars

Very helpful and knowledgeable, easy to deal with.

Website very easy to use and navigate. Was looking for Wifi Extenders for a new build, ended up talking to Susan in there over an issue with the original order and through talking to her ended up finding a better option for my situation. She was lovely to deal with and had great knowledge of the products and made the whole process easier.
Would definitely recommend the Deco P9 for anyone with a new build.

February 2, 2022
Smarter Home Store logo

Reply from Smarter Home Store

Thanks for taking the time to post a review and we are delighted to hear that you are all up and running with the TP-Link Deco P9 - a great solution for your issue and a great product all round.

Advertisement
Rated 4 out of 5 stars

Very happy with the service and…

Very happy with the service and product. No complaints

January 25, 2022
Smarter Home Store logo

Reply from Smarter Home Store

Hi Jason,
Thanks for shopping with us and taking the time to send us a review. We are delighted that you are happy with your TP-Link Deco M5 - a super product, gives such great connectivity in the home.

Rated 5 out of 5 stars

Had it in 2 days ,

Had it in 2 days ,
great to deal with .

January 25, 2022
Smarter Home Store logo

Reply from Smarter Home Store

Thanks for the review Sean and no doubt the TP-Link Deco E4 has improved your wifi coverage.

Rated 5 out of 5 stars

Hi all I would highly recommend smarter…

Hi all I would highly recommend smarter home store to purchase any smart product for your home . They will advise you with the best advice and no pressure . They stock all the current brands you need to update your home . The website is user friendly and secure . I contacted them regarding WiFi extenders and the advice I got was just excellent. They go above and beyond for the customer. 10 stars would highly recommend them.

January 17, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look