Very polite and helpful. Although problem could not be resolved straight away, further action has been taken and Smartest Energy are looking at the issues and hopefully will come back with a quick res... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had good experiences dealing with the company till now.The person I spoke on this occasion was very patient with me and tried her very best to help.I cannot fault her handling of a difficult c... See more
Company replied
The advisor contacted me before I finished reviewing the quotes to see if I had any problems. The prices quoted were excellent and there was no pressure on us to accept. I went back after a few days a... See more
Company replied
Very swift sign-up process and clear quoting. No idea of ongoing service yet, but already have a much more favourable impression of Smart than Yü, or the various brokers. Mikey was very clear and prof... See more
Company replied
Company details
Written by the company
SmartestEnergy Business is part of the UK’s leading purchaser of independent generation and supplier of renewable electricity. We are 100% focused on the energy needs of small-medium businesses and to date have helped over 100,000 customers to control their costs through low electricity and gas supply prices, free smart meter technology & dedicated customer services.
Contact info
Ridgeworth House, Liverpool Gardens, BN11 1RS, Worthing, United Kingdom
- 01903 703400
- enquiries.business@smartestenergy.com
- smartestenergy.com
4.2
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Xena was incredibly helpful
Xena was incredibly helpful. When we got cut off she called me straight back, which ought to be a standard thing but often isn't with call centres these days.
April 15, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as great. We're pleased that you received a helpful service from our advisor Xena. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Jamie Lee was very helpful
April 14, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as great. We're pleased that you received a helpful service from our advisor Jamie Lee. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Was promised a phone call back it’s all…
Was promised a phone call back it’s all I want to know is before they draw the money out of the bank how much it is I phoned now 3×3 times I’ve been promised they’ll let me know and yet they still haven’t
April 13, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We're sorry to learn of your experience, unfortunately we cannot locate your account from the reviewer name. Please provide the information requested by the secure Trustpilot request and we'll forward your enquiry to our Customer Services.
Best Regards,
The SmartestEnergy Business Team.
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
great experience ahsen
great experience ahsen, very helpful. very smooth and easy process and walked me through it all.
April 14, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Ahsen. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Great service from Laurence Coffey
Laurence Coffey was absolutely amazing and his advice was clear & concise without any jargon. He explained everything properly and answered all my questions.
April 14, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional service from our advisor Laurence. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Lack of accountability
The sales team will say anything to get you to sign up and then will ignore you messages after that. I was signing up and along the way, it was admitted that an error occurred internally where someone forgot to action my renewal. Since then, I have managed to speak to one junior person in the team who openly admitted the issue, however blames management for a lack of outcome. Meanwhile my tariff has switched over to variable and now getting extraordinary bills. This has been the case for over 3 months and still no response, despite numerous e-mails and when calling, you get bounces around from team to team.
February 26, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for leaving a review of SmartestEnergy Business. We are sorry to learn of your experience. We have located your account and forwarded this to our customer services for further investigation. We hope to restore your confidence in our services.
Best Regards,
The SmartestEnergy Business Team
Please note this is a standard response from our review monitoring team. For your data protection, we will not directly respond here to your review and advise not posting any sensitive account information via the open Trustpilot platform.
An advisor who listened to our request!
Initial experience, which we weren't asked to rate, was appalling. Quickly remedied by an "advisor" who was an extremely polite, enthusiastic, knowledgeable young man - and one who actually listened to our request for assistance. The ability to listen was sadly lacking in previous calls to smartestenergy and had completely wasted our time.
April 14, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Jamie Lee is a star!
I finally found a really helpful couple of people at Smartest Energy. Jamie Lee in particular has managed to get the ball rolling on an issue that has been going on for 5 months, resulting in me not being billed for that time.
Hopefully we can now get this sorted.
Meanwhile I have just signed a new contract and it must be said the price is excellent. Thank you Jonathan for that.
Onward and upward
April 14, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as good. We're pleased that you received a helpful service from our advisors. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Very helpful
April 14, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Xena is good to help she help me to…
Xena is good to help she help me to setup my online logine to add my reading and keep my bills proper thanks xena advisor from smatestenergy
April 14, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional service from our advisor Xena. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Great Customer Service
I have been dealing with Charles regarding a 4th business electricity contract and I have to say, the customer service received from him has been excellent thus far. He has exceeded my expectations and worked quickly and efficiently to make sure we have what we need correctly and in a timely manner.
April 14, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional service from our advisor Charles. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Wendy was very helpful
Wendy was very helpful, knowledgeable and patient. More of yr cust service reps should be like her. Most importantly she took action (that I had been trying to action for months). I made more progress in 20 mins then I made in months.
April 13, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Wendy. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Jamie Lee was polite and courteous and…
Jamie Lee was polite and courteous and resolved the issues effectively
April 13, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional service from our advisor Jamie Lee. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Breath of fresh air in business utility provision
Excellent phone manner, call centres based in UK with knowledgeable staff, smart on-line processes refreshing and excellent experience in comparision to other business utility providers - their rates are also the most competitive on the market by quite some way with a variety of tariffs from ones with zero standing charge tariff and a blend of low SC charge and lower kWh rate
April 13, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Amar was very helpful and friendly and…
Amar was very helpful and friendly and was able to provide a good deal considering the energy market currently.
April 13, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Amar. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
I have just signed up with smartest as…
I have just signed up with smartest as they gave me the best rate I could find and Laurence Coffey the agent was great, clear and fast getting everything sorted
April 13, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a professional service from our advisor Laurence. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Extremely helpful customer service
April 13, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Jamie Lee has been very helpful and…
Jamie Lee has been very helpful and sorting out the problem we have with the meter reads for me.
Left me her email so can deal direct with her on this matter.
April 13, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful service from our advisor Jamie Lee. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
Sandra was really helpful and…
Sandra was really helpful and efficient. She listed to what I needed and then resolved all my issues: getting me the new account number and sending me the link to set up our Smart Web account.
April 13, 2026
Unprompted review
Reply from SmartestEnergy Business
Thank you for taking the time to write a positive review of SmartestEnergy Business and rating our service as excellent. We're pleased that you received a helpful and efficient service from our advisor Sandra. Your feedback has been passed on. Many thanks for your custom.
Best Regards
The SmartestEnergy Business Team
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