Smartheater Reviews 

I had an excellent experience with smartheater ,the team it's very professional and their products are a superior quality

Very good products and professional team.

Extremely disappointing experience. I ordered shelving units that were clearly listed as in stock, specifically choosing products based on their apparent availability.

After paying, I heard absolutely nothing for several days. I had to contact them myself, only to find out that the products were not actually in stock and that I would have to wait several weeks for delivery.

I cancelled the order. 40 days later, I still haven’t received my money back.

Taking payment for products that aren’t actually in stock and then failing to refund the money for over a month is completely unacceptable. This is an appalling level of customer service and I would strongly advise against ordering from this company.

Very disappointing experience. We pre-ordered three office desks in June, with an expected delivery date of August 16, we paid and nothing. Аfter we found out that the desks would be late, without it being clear when and if they would arrive, we asked company to replace them with other available ones. And for a week they haven't been able to organize transport, with promises made every day that they would send desks today or, at the latest, tomorrow. But that didn't happen. We cancelled the delivery. We waited three months in vain. Very unprofessional attitude towards the client.

I placed three orders on this site over the past few months, and all three had issues.

The first order arrived incomplete, but I accepted it because it had already been paid for and I needed the items.

For the second order, the courier never contacted me, and the package was returned to the sender without any delivery attempt.

The third order, which arrived today after a long wait, was also incomplete, so I refused to accept it.

There are clearly serious issues with the way orders are processed and delivered (the Dragon Start delivery company is very bad.). I strongly recommend not paying upfront and carefully checking that all the items you ordered are actually included before accepting the delivery.

You should also expect long delivery times, if your order arrives at all.

I placed an order at the beginning of February. At the beginning of April, I had to cancel it because it was not delivered. I asked a call center representative to cancel the order, but it remained open throughout the day. I had to close the order myself—otherwise, who knows, they might have taken another two months to cancel it.

slow delivery. incorrect product (larger shelf pieces than ordered) that arrived rusty and dirty and with almost no packaging. dented metal parts.

Incomplete product and unprofessional response from the company – Order No. SMA-0012694
Rating: ★☆☆☆☆

I ordered a kitchen sink from smartheater.ro, which, according to the description and photos, was supposed to include a full set: sink, faucet, cutting board, two basins, and a siphon kit with open/close control and an overflow pipe. I received the sink in a damaged box with holes, missing part of the siphon and the overflow pipe.

I contacted the company with proof (including a screenshot from their website), but they refused to send the missing parts and removed the image from their site that clearly showed what the set was supposed to include.

Their communication was dismissive and disrespectful – they claimed the images were "informative only", even though they were clearly misleading.

A highly dishonest and misleading company. I do not recommend them – stay away!

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Непълен продукт и некоректна реакция от страна на фирмата към поръчка с номер SMA-0012694
Рейтинг: ☆☆☆☆☆

Поръчах кухненска мивка от сайта smartheater.ro, която според описанието и снимките включваше пълен комплект: мивка, смесител, дъска, два легена, и комплект сифон с контрол за отваряне/затваряне и преливник. Получих мивката в разпокъсан кашон с дупки, без част от сифона и без тръбата за преливника. Свързах се с тях с доказателства (включително снимка от сайта им), но те отказаха да изпратят липсващите части и премахнаха снимката от сайта си, която показва какво включва комплекта.

Комуникацията им беше подигравателна – според тях снимките били "информативни", въпреки че очевидно подвеждат клиента.

Изключително некоректна и подвеждаща фирма. Не препоръчвам – стойте далеч от тях!

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Produs incomplet și reacție incorectă din partea firmei – comanda nr. SMA-0012694
Evaluare: ☆☆☆☆☆

Am comandat o chiuvetă de bucătărie de pe site-ul smartheater.ro, care, conform descrierii și imaginilor, includea un set complet: chiuvetă, baterie, tocător, două vase mobile și set de sifon cu control pentru deschidere/închidere și țeavă de preaplin. Am primit chiuveta într-o cutie deteriorată, cu găuri, fără unele piese ale sifonului și fără țeava pentru preaplin.

I-am contactat cu dovezi clare (inclusiv captură de ecran de pe site-ul lor), însă au refuzat să trimită piesele lipsă și au șters imaginea de pe site care arăta conținutul complet al pachetului.

Comunicarea a fost batjocoritoare – potrivit lor, imaginile sunt „doar informative”, deși induc clar în eroare clientul.

O firmă extrem de incorectă și înșelătoare. Nu recomand – stați departe de ei!

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Hiányos termék és tisztességtelen cégreakció – SMA-0012694 rendelés
Értékelés: ☆☆☆☆☆

A smartheater.ro weboldalról rendeltem egy konyhai mosogatót, amely a leírás és a képek alapján teljes készletet tartalmazott: mosogató, csaptelep, vágódeszka, két edény, valamint szifonkészlet nyitó/záró vezérléssel és túlfolyócsővel. A csomagot szakadt dobozban, lyukakkal kaptam meg, hiányzott a szifon egy része és a túlfolyócső is.

Bizonyítékokkal fordultam hozzájuk (beleértve a weboldalukról készült képernyőfotót), de megtagadták a hiányzó alkatrészek elküldését, és eltávolították azt a képet a weboldalról, amely a teljes készletet mutatta.

A kommunikációjuk gúnyos volt – szerintük a képek „csak tájékoztató jellegűek”, pedig egyértelműen félrevezetőek.

Rendkívül tisztességtelen és félrevezető cég. Nem ajánlom – kerüljétek el őket messziről!