Cannot fault their pricing and their customer service - by far one of the best experiences I’ve had with an advisor in generals. Jamie helped me out with a query and spent time pulling together someth... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent advice before purchasing via online chat. Already own Bose Quiet Comfort Ultra and wanted to know if the talk around the Sennheiser ADB 630 was justified to be that much better. I was told... See more
Company replied
I needed a new TV and being out of the loop for many years around TV technology I was so glad Cheltenham Smart Home Sounds were recommended to me by a friend. If you want great service, excellent pr... See more
Company replied
After selling my Sonos port I needed a new speaker for my lounge and one for my dining room. I had already identified the Sonos Era 100 and Sonos Roam 2 as my solution. Whilst waiting for the sale to... See more
Company replied
Company details
Information provided by various external sources
Smart Home Sounds are experts in Sonos. Our trained team can help you select the system that is right for you. Once you have chosen your system, we can help you with the setup and configuration of your Sonos product
Contact info
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The extra mile
Smart home sounds go the extra mile for its customers offering free extended warranties and expertise on hand if required, free delivery and prices that are hard to beat whats not to like.
I will definitely use Smart home sounds again.
May 23, 2026
Unprompted review
Reply from Smarthomesounds
Hi Ray,
Thank you so much for your wonderful review!
We’re genuinely thrilled to hear that you appreciate our extended warranties, expert support, competitive pricing, and free delivery. Your feedback truly means a lot to us!
All the best :)
SHS
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Excellent service and fast delivery
Excellent service from start to finish. The website was easy to use, delivery was quick, and my Sonos Beam Gen 2 arrived well packaged and on time. The setup was straightforward and the sound quality is fantastic. Very happy with my purchase and would definitely recommend Smarthomesounds to others.
May 26, 2026
Unprompted review
Reply from Smarthomesounds
Hi David,
Thank you for your fantastic review! We're delighted to hear that you had a great experience with us and that you're enjoying your Sonos Beam Gen 2. It's wonderful to know everything from ordering to delivery and setup went smoothly.
All the best :)
SHS
Quick delivery amd very pleased with…
Quick delivery amd very pleased with the delivery time. Thanks
June 1, 2026
Unprompted review
Reply from Smarthomesounds
Hi Ken,
Thank you for the kind review! We're pleased to hear your order arrived quickly and that you were happy with the delivery time. We appreciate your support and hope you enjoy your purchase.
All the best :D
SHS
Great service.
Order dispatched quickly. Great price. YouTube video reviews excellent.
May 26, 2026
Unprompted review
Reply from Smarthomesounds
Hi there,
Thank you for your kind review! We're pleased you were happy with the quick delivery, great price, and helpful YouTube reviews. We appreciate your support!
All the best :D
SHS
Great service and price!
Great service. I found the price for my item cheaper elsewhere and Smart Home Sounds matched it as promised, delivery was super fast and I had my item up and running by the next day. Thanks a mill.
May 23, 2026
Unprompted review
Reply from Smarthomesounds
Hi Fiona,
Thank you for your wonderful review! We’re delighted we could help with the price match and get your order delivered so quickly. We hope you enjoy your new setup!
All the best :)
SHS
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I ordered my Sonos Arc Ultra on…21/05/2026
I ordered my Sonos Arc Ultra on Wednesday afternoon and it arrived on Thursday morning using DPD with tracking available. Excellent experience as always.
Smart Home Sounds have always provided 100% service
May 22, 2026
Unprompted review
Reply from Smarthomesounds
Hi Brian,
Thank you for your fantastic review! We're so pleased to hear your Sonos Arc Ultra arrived quickly and that you had another great experience with us. Your continued support means a lot to us!
All the best :)
SHS
Excellent experience from start to…
Excellent experience from start to finish.
This sort of service to hard to come by in this day and age.
From the first I spoke to someone on the phone till I walked out of the shop with my Sonso system.
Would recommend to anyone.
May 23, 2026
Unprompted review
Reply from Smarthomesounds
Hi Terry,
Thank you for the fantastic review! We’re delighted to hear you had an excellent experience from your first phone call right through to collecting your Sonos system in-store. Thanks again for the recommendation and enjoy your new setup!
All the best :D
SHS
Beyond expectation
Very fast next day delivery! Sonos Arc Ultra was securely packed and delivered. First time customer also received £10 voucher. Handy tips also on email. What an amazing experience it has been!
May 22, 2026
Unprompted review
Reply from Smarthomesounds
Hi there,
Thank you for your amazing review! We’re so pleased to hear you had a great first experience with us and that your Sonos Arc Ultra arrived quickly and securely.
All the best :)
SHS
Easy and super quick delivery
Easy and super quick delivery. The YouTube channel made it much easier to know what to buy and delighted with the warranty.
May 22, 2026
Unprompted review
Reply from Smarthomesounds
Hi Sam,
Thank you for your great review! We’re so pleased the delivery was quick and that our YouTube channel helped you choose the right product with confidence!
All the best :D
SHS
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Excellent service
Excellent service. The item was slightly delayed, and I rang them out of ours. However, they returned the call and dispatched the item immediately. Will certainly consider buying from them again if the price is right.
May 20, 2026
Unprompted review
Reply from Smarthomesounds
Hi there,
Thank you for your amazing review! We’re glad we could get everything sorted quickly and that our team was able to help when you got in touch. We really appreciate your support!
All the best :)
SHS
Great website
Great website, gained a discount, products well laid out, fast delivery, good communications via DPD and Smart Home Sounds. Good follow up and resources offered for set up.
Would definitely use again
May 26, 2026
Unprompted review
Reply from Smarthomesounds
Hi Andrew,
Thanks so much for the great review! We're really pleased you found the website easy to use and that everything from delivery updates to setup resources helped make the experience a smooth one.
All the best :)
SHS
The best price
The best price, very fast delivery and solid customer service.
May 19, 2026
Unprompted review
Reply from Smarthomesounds
Hi there,
Thank you for your amazing review! We're delighted to hear you were happy with our pricing, fast delivery, and customer service. We really appreciate your support!
All the best :)
SHS
Bought 2 Sonos Era 300s a d they…
Bought 2 Sonos Era 300s and they dropped in price within a few weeks, Amelia was awesome she sorted it out and refunded with no questions asked, really was exceptional customer service and would definitely recommend
May 25, 2026
Unprompted review
Reply from Smarthomesounds
Hi David,
Thank you for your kind review! We're so pleased Amelia was able to help and make everything quick and easy for you. We really appreciate your recommendation and hope you enjoy your Sonos Era 300s!
All the best :D
SHS
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Quick delivery
Quick delivery, very surprised. Also, I have to complement Smartsounds on a good price for the product.
May 25, 2026
Unprompted review
Reply from Smarthomesounds
Hi Mark,
Than you for your awesome review! Really glad you were happy with the speedy delivery and the price. Thanks again for shopping with Smart Home Sounds!
All the best :D
SHS
Reply from Smarthomesounds
Hello Sergiu, thank you so much for this review! - SHS :D
Great
Hello. I bought a JBL speaker which is great. It arrived really quick and you had the colour my son wanted. It is better than I thought. Thank you
May 18, 2026
Unprompted review
Reply from Smarthomesounds
Hello Penny, thank you so much for this review! We're so pleased to hear your con is enjoying the speaker! - SHS :)
Helpful staff and amazing products
May 21, 2026
Unprompted review
Reply from Smarthomesounds
Hello Oliver, thank you so much for the lovely review! We're so pleased to have helped - SHS :)
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Fantastic service. Perfect.
Fantastic service, arrived really well packed exactly when they said.
Website super clear on what ship options were available etc.
Perfect.
May 18, 2026
Unprompted review
Reply from Smarthomesounds
Hello Adam, thank you so much for the lovely review! We hope you're enjoying your order - SHS :)
Reply from Smarthomesounds
Hi Steve,
Thank you for your wonderful review! We’re delighted to hear that you were impressed with our service and that we could provide the guidance you needed for your purchase.
All the best :)
SHS
Excellent service
Excellent service, fast delivery, quality items at a reasonable price. I have no problem recommending this company.
May 22, 2026
Unprompted review
Reply from Smarthomesounds
Hi Alan,
Thank you for your fantastic review! We're delighted to hear you were pleased with the service, delivery speed, and value for money. We truly appreciate your support!
All the best :D
SHS
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