Great support from Jamie, one of their specialists. Every question and concern addressed. When things haven’t gone as expected it’s been rectified swiftly. I’m looking forward to seeing how my audio... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I stumbled across smarthomesounds by accident, but I am so glad I did. I bought a turntable and speakers from them for my daughters 13th birthday, as everything I looked at from High Street r... See more
Company replied
Excellent service, product arrived very quickly, and communication was quick and clear. Ordering from Smart Home Sounds really made me question why I would ever use other sites when this one is so goo... See more
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Cannot fault their pricing and their customer service - by far one of the best experiences I’ve had with an advisor in generals. Jamie helped me out with a query and spent time pulling together someth... See more
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Company details
Information provided by various external sources
Smart Home Sounds are experts in Sonos. Our trained team can help you select the system that is right for you. Once you have chosen your system, we can help you with the setup and configuration of your Sonos product
Contact info
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Product Prices!
Quality products with highly competitive prices! Free delivery on orders over £99, even to the Scottish Highlands! Easy to navigate website with excellent customer service and support. Expecting my order soon and feeling good!
February 27, 2026
Unprompted review
Reply from Smarthomesounds
Thank you for the fantastic review! We're really glad you found our prices competitive and the website easy to use. If you ever need any help or advice, we're always here to help! - SHS :)
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Excellence perfected
Excellent website that showcases their products passionately. Clear photos with concise information help guide you to the perfect match. Prices are market beating and delivery was fast and well packaged. The feeling that your purchase is paramount to the business and the genuine care that is shown makes you want to be a loyal customer. Excellent service all round.
March 2, 2026
Unprompted review
Reply from Smarthomesounds
Hi Jeph,
Thank you so much for this amazing review! We're over the moon to hear that our website and product placement has made a positive impact on your buying experience!
Take care and speak soon!
SHS :D
Reply from Smarthomesounds
Hi Ronnie, thank you for the lovely review! We're so glad to have helped :) - SHS
Smart home Sounds made it very easy to…
Smart home Sounds made it very easy to make my purchase , I paid with Apple Pay & I had full support every step of the way , the customer support is flawless SHS go out of their way to support your purchase .
my purchase was dispatched within a couple of hours & arrived the next day via DPD , I was able to track the package so knew exactly when it would arrive at my door .
the price is always very competitive , They stock the very latest kit & all the major brands I won't shop anywhere else .
Their you tube videos are very in depth & informative & go a long way to help your purchase decision .
March 2, 2026
Unprompted review
Reply from Smarthomesounds
Hi Stuart, thank you for a great review! We're really happy that your purchase was smooth and we hope we can help you again! - SHS :)
Shame you can only award 5 stars
I had questions and the response time and the quality of the response was 1st class.
They had the product I wanted and they price matched to ensure they were the cheapest no trying to wriggle out of it they just matched it.
And the delivery was excellent shame there in no option for 10 stars
March 1, 2026
Unprompted review
Reply from Smarthomesounds
Hello John, thank you for this wonderful review! We're so please we could have helped. - SHS
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Damaged on arrival
Damaged on arrival, had to wait 1 week for it to be fixed.
Lack of assistance via email from customer services.
Wouldn't recommend if you have queries.
February 9, 2026
Unprompted review
Reply from Smarthomesounds
Thank you for your feedback and we're very sorry to hear about the disappointment caused, particularly as the turntable was intended as a special 50th birthday gift.
As soon as you contacted us on 19th February and sent over the video of the issue, our team reviewed it and identified that the stylus appeared to be the cause rather than a fault with the turntable itself.
To resolve this as quickly as possible, we contacted Audio-Technica immediately to arrange a replacement stylus to be sent directly to you, which was delivered within 5 working days.
We chose this route because it is typically the fastest way to get a turntable up and running again, avoiding the longer process of returning and exchanging the entire unit.
We also confirmed that if the replacement did not resolve the issue, we would of course arrange a return and refund.
We're pleased to hear that the replacement stylus resolved the problem and that your turntable is now working.
We do appreciate that this wasn't the ideal experience, especially given the occasion the gift was for.
Our team always aims to resolve issues as quickly as possible while keeping customers updated throughout the process, we we believe we've done in this case.
If there’s anything further we can assist with, please don’t hesitate to reach out to us directly. - Amelia
Disappointed.
Disappointed.
There are no instructions; I don't know how to use it. Please enlighten me.
Regards,
James.
March 5, 2026
Unprompted review
Reply from Smarthomesounds
Hello James, thanks for taking the time to leave a review.
We’re sorry to hear you’ve had trouble getting started. We did try to give you a call and also sent an email to offer some help, but we haven’t been able to reach you yet.
I’ve checked your order and the item is supplied brand new and sealed by the manufacturer. This particular product doesn’t include a printed instruction manual in the box, but it does include a QR code which links directly to the setup guide.
If you’d like, please feel free to give us a call and we’d be more than happy to talk you through the setup step-by-step - Amelia
Found the exact cable needed to bring…
Found the exact cable needed to bring my Bose speakers back to life and they were delivered the next day
Thank you 🙏
February 27, 2026
Unprompted review
Reply from Smarthomesounds
Hi Carie, that's great news, and thanks for your order with us at SHS.
All the best, Team SHS.
What a great customer journey
What a great company to do business with.Quickly resolved my technical queries, They were very quick to match competitors promotional prices, and bettered this with a 6 year warranty. With free delivery and the option to return goods I will definitely be shopping here again.
March 1, 2026
Unprompted review
Reply from Smarthomesounds
Hello Peter, thank you so much for this awesome review! We're so glad you had a good experience, and will look forward to helping you again - SHS :D
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Great offers great prices. I will be shopping here again
Not going to lie, I'd not heard of Smart home sounds before. I couldn't be happier i found the online while looking for some new ear buds,Not only we're they cheaper than ever where else but next day delivery. Great and yes they was ,really surprised most places offer next day but at a ridiculous cost. Free delivery.
February 20, 2026
Unprompted review
Reply from Smarthomesounds
Hello Claire, thanks for leaving us this amazing review! We're so glad we could help and we're looking forward to hopefully helping again in the feature! We hope you're loving the new earbuds :) - SHS
Give them a go, you won't be disappointed.
Made a second purchase from them on the back of the superb service and communication from this lot. Delivery times are amazing and they know their stuff.
Definitely recommend giving them a go.
January 27, 2026
Unprompted review
Reply from Smarthomesounds
Hello Jason, thank you for leaving us this great review! We're glad you have a great experience and we hope we can help again soon! - SHS :D
Excellent product and customer service
Easy to order. Speedy delivery. Excellent communications pre-delivery and great technical back-up afterwards. Plus a quality product. From my personal experience, this company gets an all-round thumbs up from me. Would recommend and would use again.
February 25, 2026
Unprompted review
Reply from Smarthomesounds
Hello Linda, thank you so much for this wonderful review! We're so glad we could help, and we can't wait to help again in the future :) - SHS
Such a pleasure
Such a pleasure to deal with someone who cares about the customer. Items delivered super quick. Well packaged and as I ordered.
Great quality and sound.
February 23, 2026
Unprompted review
Reply from Smarthomesounds
Hi Rob, many thanks for your review - it's greatly appreciated!
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Purchased a pair of Sonos speakers and…
Purchased a pair of Sonos speakers and after doing so received a 25% off code from Sonos. Contacted these guys and they price matched after purchase as I was within my refund period.
Excellent service and would 100% use this company again. Top notch service
February 23, 2026
Unprompted review
Reply from Smarthomesounds
Hi Ian, many thanks for leaving us a review - it's genuinely appreciated! I'm glad we could help out with a price match, and if you need any further support, please feel free to get back in touch.
All the best from team SHS :-)
Straight forward ordering process
Straight forward ordering process. Fast delivery.
Good communications.
February 16, 2026
Unprompted review
Reply from Smarthomesounds
Many thanks for the kind review!
Great service and price
Great service and price. Very informative regarding delivery. Fantastic!
February 14, 2026
Unprompted review
Reply from Smarthomesounds
Hello Lesley, thank you so much for leaving us this review! Much appreciated - SHS :D
Samsung sound bar
The delivery was quite quick and we were very pleased with the service. Also we are very happy with the soundbar.
February 13, 2026
Unprompted review
Reply from Smarthomesounds
Hello Richard, thank you so much for this lovely review! We're so glad we could have helped - SHS :D
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Good value and helpful
Fast remover. Good values and very helpful staff.
February 13, 2026
Unprompted review
Reply from Smarthomesounds
Hi, thanks for the review!
Fast delivery
Fast delivery with DPD, clearance item in perfect condition.
February 13, 2026
Unprompted review
Reply from Smarthomesounds
Many thanks for your order with SHS!
Good layout of items to look at and buy…
Good layout of items to look at and buy the prices were very good and delivery times quick from payment to arrival my parcel arrived in a large box with two further boxes inside very well packaged and secure I was very satisfied with everything
February 18, 2026
Unprompted review
Reply from Smarthomesounds
Hi Ronald, many thanks for the review - it's greatly appreciated!
If we can help again at any time, always feel free to keep in touch. Cheers, Team SHS.
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