I ordered a sleigh cot bed with mattress for around £300 using the “no rush” delivery option, happy to wait a couple of weeks. After about a week, delivery was confirmed, only to then be told... See more
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Tried a cheaper pump and was rubbish. Bought this and honestly was a breeze pumping up the tyres, even with the awkward angle. Handy it was small and compact
Ordered a miniuno touch fold Stroller, the first one was ordered with the no rush delivery and did arrive within the time stated but only take this option if you really are happy waiting the full 20... See more
Delighted with the Hauck Buggy I bought for my grandson visiting. Wanted a lightweight one for ease and this ticks all the boxes. The basket below is a great size for carrying extras and it comes com... See more
Company details
Information provided by various external sources
Smart Kid Store is a multi channel retailer that has been providing quality baby products since 2012.
Contact info
Hasn’t replied to negative reviews
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top jonny banana site
Quick and easy 😌 👌
Very good service and quick delivery
Very good service and quick delivery, would recommend!
I can't fault this online store to be…
I can't fault this online store to be honest, although I haven't been happy with my purchase (stroller arrived scratched) they were very quick to sort out a replacement frame from kinderkraft directly. Unfortunately the stroller just wasn't what I had hoped, with poor stitching and other niggles. Once we had got over a miscommunication between myself, this store and kinderkraft the store were quick to arrange collection for refund.
Kinderkraft however, I wouldn't purchase again and don't care much for their customer service.
Happy Customer!
Bought the pram for travelling. Very lightweight as stated, easy to assemble and fold. We are not using the pram until we go abroad but have pushed it about the house and haven’t found any fault in it. Good value for money and received the pram very quickly.
Ordered and delivered on time
Great customer service
good service
easy to use website
easy to use website, lots of payment options which always help, quick delivery
Puss with partial.ly it wasn’t stated…
Puss with partial.ly it wasn’t stated that you didn’t receive the items until after all was paid. So I cancelled it. reordered the pram and it arrived next day it’s lovely.
But I never received my refund from them from the cancelled partial.ly order. It’s left me with nothing in the bank I’m not happy and they don’t seem concerned.
EDIT
I got in touch with smart kid store regarding partial.ly and they assured me they’d look into it. Which they did do and I got my refund the next day. They also kindly refunded 5% of my order as a good will gesture. Which was very kind. Thankyou so much for good customer service. Would shop here in the future.
Slight mistake with the order
Slight mistake with the order
One phone call and the problem was sorted, excellent service
Delivery was when they said it would…
Delivery was when they said it would be. Driver sent a delivery time estimate also.
Love the stroller. Just what I wanted and exactly as shown online.
I purchased the Graco Move with Me…
I purchased the Graco Move with Me swing and canopy Stargazer.
I was able to follow once despatched and was notified what day and time.
The swing it’s self was very sturdy easy to assemble and it only took about 5 minutes to get it up and running.
I really liked this swing and would certainly recommend.
Have shopped here many times and cannot…
Have shopped here many times and cannot fault the service, easy website to use lots of payments options and quick delivery with good communication
Excellent service will definitely be…
Excellent service will definitely be back
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