Smart LAP Reviews 

Written by the company

Smart LAP focusses on improving Quality & Speed by connecting Customers, Employees & Management on a single platform. Each feature has WhatsApp actions, so that users can complete their work within WhatsApp with a single click (without the need to login). The features of Smart LAP are Projects: - You can use Reusable Templates to Plan Projects with Deliverables & Tasks with specific timelines and assigned to users. - Task Quality is measured by using Form checklists & Attachments to ensure that work is correctly done before closure. - You can build Approval workflows where the manager can view the previous task and Approve or Send it back. All tasks can also be given Ratings. - Users get WhatsApp alerts on task allocation and can close the task with a single click. - Managers get WhatsApp Alerts on Daily updates, Work Overlaps & Leave Applications Requests: - Requests are an email like interface to allocate work for all stakeholders with context aware & configurable Workflows for Routing, Escalation & Approval. - It can be used by Managers to Allocate Work, Customers as a Helpdesk and Employees to request for Services with internal departments (HR, Finance etc.) - WhatsApp alerts with actions are sent to Employees on assignment and Managers on completion or escalation. - Managers can assign work to their team and specify escalation timelines for each request - Customers can raise tickets for their Projects which can be auto routed to Project Managers - Employees can raise Service requests routed to specific people within the respective departments Forms: - Forms can be used to collect information from Prospects, Customers, Employees & Projects. - They can be viewed via a Link, QR code or embedded in your website. - Forms can be periodic (Monthly, Quarterly etc) with reminders sent to people and tracking of responses. - Automatic custom mails are sent to people who fill the forms - Employees can receive Alerts or a Request can be auto created when a form is filled - Form data can be shared with specific employees Attendance: - Our Mobile App installed in employees’ phones is used to record In/Out times without the need for biometric machines - Users take a selfie and the app uses Face Recognition to check if the person is correct - Geo Location can be optionally used to check if the person is at the office location - For hybrid employees, you can use geo location for certain days of week - In/Out times are converted to Attendance based on the company’s rules - Employees can request for Attendance Correction which is then approved by their managers Leave: - The company can setup their Leave Types, Accrual policies and leave day policies - Employees can apply for leave which can be approved by their managers in WhatsApp itself - Leave Balances deducted after approval and leave is added as per the policies - The impact of leave taken on Project and Tasks is also shown with alerts triggered Timesheet: - Employees can enter the time taken daily for each open Project Task or Request - This can be sent to managers as daily WhatsApp alerts and also added to their respective histories - WhatsApp Alerts can also be sent to employees for missed entry with Attendance calculation Workspaces: - Office seating (cabins, workstations etc) can be setup and office employees can be allocated seats that can be viewed on the floor plan - Employees can book meeting rooms as per timeslots and can also book seats on the floor plan Mobile eCards: - Digital Visiting cards can be designed with photos, text and employee information opened by a QR code - When scanned, information can be downloaded into the mobile phone contacts.See more