Smart Money Capital Reviews 

534
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Marcos was/is incredibly knowledgeable, thorough, patient, professional yet extremely friendly & helped me feel very secure & at peace knowing I was doing what was best for my life, present & future.... See more

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Rated 5 out of 5 stars

It was very quickly and easy to call and connect to real person rather than automated recorded voices.a gentleman Ryan and a sweet lady rosy answered all my questions in a polite professional manner c... See more

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Rated 5 out of 5 stars

I was currently with another debt relief program that was going nowhere while the creditors were beginning to show their impatience. One phone call to Smart Money Capital got me connected with a debt... See more

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Rated 5 out of 5 stars

What made my experience great? Is that Dylan gave me the best solution, was thorough, and so personnel although I was already at maximum d-t-i ratio which put me at ease!! He explained everything thor... See more

Company replied

Company details

  1. #44 of 87 best companies in Loan Agency

About Smart Money Capital

Written by the company

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Smart Money Capital is one of the fastest-growing online lending companies in the industry, and we take pride in helping people get back on track with our low-rate personal and business loans.

We’re here to provide access to capital when you need it most. Whether it’s to payoff debt, or cover one of life’s unexpected expenses, we’re here for you. We prioritize transparency and work hard on your behalf.

Contact us today to learn more about how we can assist you in reaching your financial goals!


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4.7

Excellent

TrustScore 4.5 out of 5

534 reviews

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4.7

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(534)

36 reviews in the last 12 months

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Rated 1 out of 5 stars

Classic bait and switch.

Classic bait and switch.

Step 1: Receive mailer that you are “Preapproved” for a loan of a large number with a super low interest rate.

Step 2: Have someone call you and want to share their life story and get yours so that you trust them and become mentally invested.

Step 3: Tell you that you are approved for a small fraction of what the mailer said and an interest rate of 6 times what the mailer said.

Step 4: They encourage you to take a “debt settlement program” where you stop paying your bills and let every account you have go derogatory, meanwhile you give them money into an account, then finally the credit card companies settle, you pay Smart Money a HEAVY premium and your credit is effed.

Smart Money Capital is GARBAGE!

September 5, 2025
Unprompted review
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Reply from Smart Money Capital

We’re truly sorry to hear about your negative experience and appreciate you taking the time to share your concerns. We understand how frustrating it can feel when expectations don’t match outcomes, and we take feedback like this very seriously.

To clarify, our pre-approval mailers are based on a preliminary review of publicly available credit information. Final loan terms, including the amount and interest rate, are determined after a full application review, which can sometimes result in different terms than those initially advertised. We know this can be disappointing, and we apologize if this was not made clear enough.

Regarding debt relief programs—these are only presented as an option for clients who may not qualify for a loan but still want a path to address overwhelming debt. We never want clients to feel pressured into a solution that doesn’t align with their goals, and we absolutely do not want anyone to feel misled about how these programs work.

Your feedback highlights areas where we can improve our communication and transparency, and we’d welcome the opportunity to discuss your specific situation further. Please contact us directly at [contact information], and we’ll be happy to review your case in detail.

We are committed to helping clients find the right path to financial stability—whether through lending or other debt solutions—and we regret that your experience did not reflect that.

—The Smart Money Capital Team

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Rated 1 out of 5 stars

I really should have trusted my gut but…

I really should have trusted my gut but of course I didn’t. Received their certificate in the mail and of course this is a complete bait and switch company. They are only trying to sale credit counseling. I told the salesman to not pull my credit if this is only for that. Was told they don’t only operate off of scores and a loan even if less than requested would be offered but it wasn’t for credit counseling period. So not to my surprise it was a complete lie. Don’t respond to this letter at all and if you do need credit counseling don’t use this company. You can’t trust what they say so how are you sure they are not just taking your money!

September 5, 2025
Unprompted review
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Reply from Smart Money Capital

We’re very sorry to hear about your experience and that you felt misled. That’s never the impression we want to leave with anyone considering our services.

To clarify, our mailers are based on preliminary, publicly available credit information and are intended to invite customers to explore potential loan options. Final terms, however, are determined after a full review of a credit profile, income, and other factors—which sometimes leads to outcomes different from what was initially expected. We understand how frustrating that can feel.

While we do offer other options as an alternative when loans aren’t possible, they are never meant to be presented as the only option, and we certainly do not want anyone to feel pressured or misinformed about what we provide.

Your feedback is extremely important, as it helps us improve the clarity and transparency of our process. If you’d like, we’d be more than happy to review your specific case directly to ensure everything was handled properly. Please feel free to reach out at [contact information].

We regret that this was your experience and appreciate you bringing it to our attention.

—The Smart Money Capital Team

Rated 4 out of 5 stars

Smart Money Capital couldn't find a…

Smart Money Capital couldn't find a lender to give me a loan, but they were able to provide me with a bank and a legal site in order to pay down my bills to become debt free. As of right now I am skeptical on how this will work but am hopeful that things will work out seamlessly.

Peter Maggs

July 17, 2025
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Reply from Smart Money Capital

Thank you for sharing your honest feedback. We understand how challenging the process can be, especially when a loan option isn’t immediately available. Our goal is always to provide you with the best possible resources and solutions to help you manage your debt and work toward financial freedom.

We appreciate your openness and hope that the options we provided continue to support you on your journey. Please know that our team is here to guide you every step of the way and answer any questions you might have to help make this process as smooth as possible.

Thank you for trusting Smart Money Capital—we’re committed to helping you succeed.

—The Smart Money Capital Team

Rated 1 out of 5 stars

Pre-Approval HOAX

I was sent pre-approval in which they noted I am maxed on some cards. My plan was to use the loan to pay all the accounts and have a lower expenditure each month. They turned me down down, for the reason stated on the pre-approval..... Maxed cards....Does that make sense? Why send me the pre-approval if they where going to turn me down for something they all ready knew? Then they wanted me to sign up for "consolidation" where I let all my accounts go default and they work to negotiate a lower balance! I wanted to pay them off not go DEFAULT!!

June 17, 2025
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Reply from Smart Money Capital

Thank you for sharing your concerns. We understand how confusing and frustrating this experience must have been. Our pre-approval process is based on an initial soft credit check that provides a general overview of credit status, but final loan approvals require a more detailed review—including updated account information and balances—which can sometimes lead to different outcomes.

Regarding the consolidation program, we apologize if it felt like defaulting was the only option presented. Our goal is always to offer solutions tailored to each client’s unique situation. While some programs involve negotiating balances, we never want clients to feel pressured to default, especially if your intention is to pay your debts responsibly.

We appreciate your feedback and would be happy to discuss alternative options that better align with your goals. Please feel free to reach out directly at [contact information] so we can assist you further.

—The Smart Money Capital Team

Rated 5 out of 5 stars

Daniel was genuinely helpful

Daniel was genuinely helpful. He helped me to understand what financial help would serve me better. A loan with high interest rate is not the answer. He's very patient! Thanks!

April 15, 2025
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Reply from Smart Money Capital

We're so glad to hear that our agent took the time to walk you through your options and help you find the solution that truly made sense for your situation. Thank you for your review!

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Rated 5 out of 5 stars

I called to learn more about loan

I called to learn more about loan options, and I was advised on the best way to consolidate my credit cards, secure a low-interest rate, and pay off my debts faster and for less. Leah was excellent, she clearly explained the options suitable for me and guided me through the process. She was patience, a great communicator, and very knowledgeable.
Thank you for the opportunity, and I look forward to a successful debt resolution!

March 4, 2025
Unprompted review
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Reply from Smart Money Capital

We're delighted to hear that our agent was able to provide clear explanations and guidance to help you find the best options for your situation.

We value your trust in Smart Money Capital and thank you for taking the time to share your positive experience.

Rated 2 out of 5 stars

Second thoughts on transaction just hours after signing up led me to canceling

I'm giving 2 stars because although I decided not to go through with it, this might work for someone who is behind with their payments and really struggling to keep up with their debt. I would just caution about giving sensitive personal and banking information on a recorded line for "verification" purposes.

As for my experience, to begin with, I do not like talking with someone using a script. I guess it makes sense that he must go over certain points on a recorded line to protect the company from people claiming ignorance to the process when their expectations are not met. However I couldn't get a straight answer at first about whether they can offer an unsecured personal loan as the advertisement I received in the mail alluded to.
It is my personal opinion that it was a lure to get my information and offer me the services of their "trusted" partner, a company called Cordoba.
Another red flag I ignored was that the agent I was working with made a point, at least twice in our conversation to mention a client he claimed was a "judge" that had a great experience and the services offered helped that person greatly. I'm not impressed, for all I care it could have been someone who judged food contests, whatever. It is my experience when someone tries to impress you with who they know, they are trying to sell a baloney sandwich and say it's caviar.
Now here is the most disturbing and egregious practice in my whole interaction, they expect you to give your personal information including social security number, bank account and routing number ON THE RECORDED LINE.
Honestly, I feel like a fool going along with it because I know better but now I have a fraud alert with the credit companies and closed that bank account just as a precaution.
Also I suspect the agent/representative I spoke with straight lied to me this morning when he said they already spoke to my creditors last night and that they were already working with them. This was an obvious reach to get me to reconsider canceling.
All of this has left an unsettled feeling about doing any business with this company and I am glad that I cancelled.
The cancelation process was not easy, I had to call customer service and waited on the phone a while. When I spoke with that representative it was like breaking up with a needy boyfriend that just "wants what's best for you" and he knows what's best even if you don't - that was definitely the vibe.
But I received email confirmation that day of the cancelation and I am hopeful that's the end of this transaction.

February 19, 2025
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Reply from Smart Money Capital

We’re sorry to hear that your experience didn’t meet your expectations. Our team is trained to provide clear and transparent information to ensure clients fully understand their options. We take concerns like yours seriously and would love the opportunity to address any questions or uncertainties you have. We will also have the representative you spoke with follow up to go over everything and ensure you feel confident in your decision. Thank you for your feedback.

Rated 5 out of 5 stars

Although I was not approved the loan I…

Although I was not approved the loan I was looking for ,I was offered an alternate plan to address my credit card debt issues

February 13, 2025
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Reply from Smart Money Capital

We truly appreciate you sharing your feedback. Thank you!

Rated 5 out of 5 stars

Hardship Loan Procees.Thank to this simple ten to…

Thank to this simple ten to fifteen-minute process, I talked with courteous people who explained everything completely. They were able to lower my interest rates and allow me to have more affordable payment, and pay off my loans faster; and save money in the process.

February 4, 2025
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Reply from Smart Money Capital

Saving money and paying off loans faster is exactly what we strive to help our clients achieve. Thank you for sharing your experience!

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Rated 5 out of 5 stars

Application for loan

From start to finish I was informed of all that was involved in applying for this loan. Alfred answered all my questions and got back to me in a timely manner when he had more information for me. I would recommend to family and friends.

January 14, 2025
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Reply from Smart Money Capital

Thank you so much for sharing your positive experience! Your recommendation means the world to us, and we’re grateful for the opportunity to assist you. Thank you for your review!

Rated 5 out of 5 stars

Very understanding and helpful!

Although unable to get a loan Smart Money Capital quided me with another option which was successful. I never would have known about it never mind get through it by myself. I highly recommend them!!

November 7, 2024
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Reply from Smart Money Capital

Glad we could help and appreciate your feedback!

Rated 5 out of 5 stars

I recieved multiple pre-approvals…

I recieved multiple pre-approvals letters from companies offering loans to help pay off your debt. You go through all the steps and they tell you they will give you the loan, but you will need to close all of CC's or they cannot give you the amount you need. In dealing with Robb Desoto with Smart Money Capital, he listened to my needs and explained everything in detail before proceeding. It took Robb 20 mins to get back to me, presenting multiple offers and I was able to make an informed decision to move forward. I had 13 credit cards that totaled 16000 that I was able to use pay off, a day and a half after accepting. My credit score will shoot through the roof and I can re-finance in 6 months to offset my current interest rate. Mind you I was paying over 800.00 in payments a month and now, I pay 550.00. I appreciate you Robb and Smart Money Capital.

November 1, 2024
Unprompted review
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Reply from Smart Money Capital

We truly appreciate your kind words and for taking the time to share your experience. Thank you for your review!

Rated 5 out of 5 stars

At first I was skeptical when they gave…

At first I was skeptical when they gave me an alternative for my loan application to pay off my debt, turned out to be a better one, the real solution to paying out debt. With the help of reprentative the process is quick and brief.

October 8, 2024
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Reply from Smart Money Capital

We are happy to assist in finding a solution for you. Thank you for your feedback!

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Rated 5 out of 5 stars

The agent that helped me with a debt…

The agent that helped me with a debt relief program was great. I could not get an loan but I really needed the help so they offered debt relief. This was the best option for me. They were very helpful and very informed. I really appreciate their services!

October 9, 2024
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Reply from Smart Money Capital

Thank you so much for your kind words and positive feedback. We are committed to finding the right solutions for each client, and its great to know that you felt supported throughout the process. Thank you for your review.

Rated 5 out of 5 stars

They were very helpful

They were very helpful. Even though they couldn't get me a loan, they found another for me to pay off my credit card debt consolidation that will work for my benefit.

September 26, 2024
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Reply from Smart Money Capital

Thank you so much for sharing your experience.

Rated 1 out of 5 stars

Not forthright about their fee of 25%

Responded to a marketing gimmick mailer that promised that I was pre-approved for a personal loan.

I was intrigued because I have quite a bit of credit card debt and was looking to consolidate and pay less interest. My credit score is 730 and I pay more than the minimum and always on time. My income fluctuates and it's normal for me to get large paydays followed by lighter months. Currently I'm in a longer lull than normal and it's making me freak out.

I wasn't eligible for the loan (reduced income, hardship, high utilization) so it immediately went to debt consolidation pitch.

The spiel was centered around "savings"

Basically you stop paying your bills and they negotiate a settlement for you. They will tell you there's no interest and emphasize the savings and how you will be out of debt so much faster, in a matter of 48 months or even less when you adhere to their payment program.

I'm giving one star because it took me asking several times over a few days to get the breakout of what/where payments were going. They were not forthright in how they make their money or what their fee structure looks like.

To break it down simply it looks like this:
Say you have 100k in debt and paying 25% interest annually.
Smart Money negotiates and settles that to 55k in debt with no interest and then tacks on fee of 25% of the original debt or 25k fee.

You then make a fixed payment bi weekly to smartmoney to pay down the now 80k balance. They call that 20k in savings.

To me, its worth it to preserve my credit rating because its useful for things like mortgages, leases, and medical care credit (like if you need to finance something major, like IVF)

I shopped around and spoke with Accredited and Freedom Debt Relief (both A+ BBB rated) and was given the lowdown on how these programs work in under thirty minutes.

I found the sales pitch practices of Smart Money Capital suspect, they are small, they aren't even BBB accredited. The trust pilot five star reviews look padded and don't give any real story of how they operate.

July 26, 2024
Unprompted review
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Reply from Smart Money Capital

I’m sorry to hear that your experience did not meet your expectations. Our goal is to provide clear and accurate information to all of our clients, and I regret that we fell short in this instance.

Please know that if we are unsuccessful with getting a loan approval, our team works diligently to explore other options that may be available. We strive to ensure that our clients receive the financial support they need, even if it’s not through a loan from us.

Again, we apologize for your experience, and If you would like to discuss your experience further please feel free to reach out at info@smartmoneycapital.com. Thx

Rated 5 out of 5 stars

When I made the call I was looking to…

When I made the call I was looking to apply for a loan to consolidate my current loans. When I did mot qualify for that loan, Alyssa took it one step further to talk about another program. I was not sure if it was real and needed time to process the information she shared. She gave me time and checked back in. I felt no pressure from her. She explained everything along the way and made herself available to answer my questions. I followed through with the application, was approved and feel so much better. Thank you Alyssa for the EXCELLENT customer service!!!

July 15, 2024
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Rated 1 out of 5 stars

Is it just my run away imaginination!

Is it just my run away imaginination or does every review here sound like the Reps they are talking to are now the reviewers new best friend? I have no better idea about the loan process with Smart $$. Are they a legitamate company? Are they the lender or is everything brokered out to other lenders?

July 15, 2024
Unprompted review
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Reply from Smart Money Capital

Thank you for bringing your concerns to our attention. We take all feedback seriously.

We are committed to maintaining the highest standards of honesty and ethical behavior. We also actively monitor and manage these reviews to ensure they reflect true experiences. All reviews posted are from real clients who have used our services.

We could not find your file in our database, but would be happy to discuss your concerns in more detail and provide any additional information you might need. Please feel free to contact us.

Rated 5 out of 5 stars

Michael was very helpful

Michael was very helpful. I was hesitant to call after receiving an offer in the mail. I a little over an hour, the loan was all taken care of.

July 15, 2024
Rated 5 out of 5 stars

Ron was great

Ron was great! Although I didn’t qualify for a loan but Ron gave me the other option. Great customer service! Highly recommend

June 19, 2024

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