Smart Mushrooms Reviews 

82
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the mushroom growing kits very engaging and fun to use, deeply appreciating the clear step-by-step instructions and surprisingly quick shipping times. Many people truly love watching the mushrooms sprout daily and enthusiastically mention that these unique kits make wonderful gifts for family members. However, some customers also noted severe delivery delays, completely missing packages, and frustrating communication issues around the busy holiday season. Several reviewers additionally reported poor product quality, including contaminated boxes, unexpected mould issues, or entire crops failing to grow properly. Others mentioned receiving incorrect items or experiencing difficulties when trying to resolve problems through the online support portals.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as reviewers express great delight watching... See more

Delivery service

Consumers find delivery service to be a mixed experience, as many reviewers report fast and timely arrivals... See more

Order

Reviewers mention mixed experiences regarding their order, with some customers praising quick shipping and... See more

Quality

People report negative experiences with quality, stating items arrived damaged, mouldy, or contaminated,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am loving the whole experience of growing these blue oyster mushrooms from smart mushrooms, taking pics daily because I can't believe how much they grow over night. Thanks to Clarksons farm and Jer... See more

Rated 5 out of 5 stars

I ordered at the end of November and the three boxes arrived as scheduled three weeks later. Two have been given as Christmas presents and I am growing the third, a blue oyster, which is just about re... See more

Company replied

Rated 5 out of 5 stars

Ordered this for a christmas present as my partner loves to cook and thought these would be a great addition to some dishes. Unfortunately our order was contaminated, but I contacted them straight awa... See more

Rated 5 out of 5 stars

My daughter got me some smart mushroom boxes/kits as a gift and I was delighted... I have asked, and received, excellent advice from the company and they have been available for advice throughout the... See more


Company details

  1. Garden Center
  2. also in
  3. Seed Supplier

Written by the company

Smart Mushrooms is a UK-based mushroom grow kit company. Our goal is to get more people growing their own mushrooms at home, using our easy to use kits. Everything is produced and packed by our small team in the UK, and we ship directly to customers nationwide.


Contact info

3.5

Average

TrustScore 3.5 out of 5

82 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.5

All reviews

(82)

72 reviews in the last 12 months

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Rated 1 out of 5 stars

I received the product as a gift

I received the product as a gift, it started growing out in the box before I had a chance to use, which kind of spoils the fun and point of it.

I emailed and they response disappointing, they say you should start them within two weeks or put it in the fridge. I search the box, no indication of this and I can’t find it on the website - if it’s there it’s hidden.

January 14, 2025
Unprompted review
Smart Mushrooms logo

Reply from Smart Mushrooms

Hi Matt, thank you for your feedback we updated our packaging accordingly.

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