Smartness Reviews 220

I’ve been using the Smartpricing platform for a while now, and I’m very satisfied with the results. The setup was quick and seamless, and the system itself is intuitive and easy to use. I’d like to especially highlight their professional customer support team—always ready to assist and answer any questions. It’s also great that they offer free consultations, which makes the whole process much smoother. I highly recommend Smartpricing to anyone looking for an effective solution for pricing and increasing sales.

Smartness is a very helpful software either for a small family Hotel or big chain, it is highly suggested. Thanks.

I have been using Smartness since 2023, and my experience has been excellent. The platform has helped me increase my revenue significantly in a completely automated way, freeing up a lot of time that I used to spend managing prices. It integrates seamlessly with my PMS, Ciaobooking, which makes everything smooth and hassle-free.

What impressed me most is the team behind Smartness. From sales accounts to product managers, revenue consultants, and technical support, everyone is enthusiastic, professional, and genuinely focused on customer satisfaction. They respond quickly via email or phone, which makes a huge difference compared to companies that only use ticket systems.

I spend very little time managing the platform—about two hours per month reviewing data and tweaking strategies if needed—and I’ve never experienced service interruptions. The platform keeps evolving, with frequent improvements and new features that make it even more effective over time.

Overall, Smartness has been a real game-changer for my business. I highly recommend it to anyone looking to optimize revenue, save time, and work with a proactive, customer-focused team.

We have been using Smartness for many years and are completely satisfied with its performance and continuous development over time. It’s a tool that consistently improves, and the customer support is truly outstanding.

Excellent Support for Pricing Strategy!
I've been Smartpricing client for a while and recently activated Smartconnect, which has proven to be a valuable ally. The implementation was smooth and integration was straightforward, thanks to the prompt support from their team.

I really appreciate the intuitive interface, which makes managing and applying pricing strategies easy. The ability to control price ranges and apply corrective factors gives me the necessary oversight, while still benefiting from automation.

Smartconnect has improved my ability to automate communications and personalize offers, which is crucial for customer loyalty. I consider the subscription an investment that pays off by reducing manual workload and, hopefully, optimizing revenue.

To get the most benefit, it's crucial to trust the system's data, and Smartpricing is definitely a reliable partner in that regard. For a 5-star rating, I hope to see even more advanced customization options in the future. Overall, I'm very satisfied!

As we are a small/medium sized company, we enjoy the value that this platform adds to our revenue streams. We do not have the number of employees to focus on daily pricing and market placement strategies on a daily basis, but SmartPricing does it all with successful results that we can easily notice since our 2-years use. I also take advantage of the many reports available, which are accessible through a user-friendly platform and easy-to-read scenarios of my monthly room planning.

As someone running a small boutique hotel, I gotta say – tech usually isn’t my thing. I’m more about the guest experience and keeping the rooms spotless. But Smartness.com? Total lifesaver.

We were juggling 4 different systems before – bookings here, pricing there, analytics god knows where. Smartness somehow pulls it all together in one place. I don’t know how it works under the hood, but I do know I check one dashboard now and actually understand what’s going on.

Also gotta give them props for support – real people, super patient (even when I asked the same thing twice lol). Felt like they actually wanted us to succeed, not just sell us something.

Ongoing Billing After Contract Cancellation – Poor Support

I regret signing up for Smartpricing. After deciding the platform wasn’t right for our business, I formally cancelled the contract, disconnected the system from Guesty, and revoked the Direct Debit.

Despite this, the company continues to issue unauthorised invoices with no contractual justification. Their contract makes no mention of a 12-month penalty, yet they insist on enforcing one post-cancellation.

Repeated emails, legal notices, and formal complaints have gone unanswered. No one from their customer support or finance team has followed up properly. We are still receiving invoices months after cancelling – a clear breach of ethical and professional business practices.

This experience has been frustrating, unprofessional, and frankly, aggressive. I strongly advise reviewing the contract terms in detail and considering the long-term customer support implications before committing to this platform.

I have been using Smartpricing for a while now, and I have to say it has completely changed my approach to rate management. Before, I would spend hours checking prices, monitoring the competition, and analyzing market demand. Now, the system handles everything automatically—and, more importantly, does it better than I ever could.

The interface is clear and intuitive, so you don’t need to be a revenue management expert to use it effectively. It’s fascinating to see how the system adjusts prices in real-time, often delivering results I never would have expected. Since using Smartpricing, I’ve noticed an increase in revenue and a more balanced approach to occupancy, all without the need for constant manual adjustments.

One of the things I appreciate most is the ability to customize pricing strategies based on my specific needs. While the software operates autonomously, it still gives me full control over the final decisions. And whenever I’ve needed clarification or advice, customer support has been quick, professional, and helpful.

What surprised me the most is how quickly the results became visible. It’s not just about raising prices or filling rooms—it’s about finding the perfect balance between pricing and demand, dynamically adapting to market changes. Before Smartpricing, I constantly worried about underpricing and leaving money on the table or overpricing and losing potential bookings. Now, those uncertainties are gone. The system takes into account countless variables that would be impossible to analyze manually with the same level of accuracy.

Another major advantage is transparency. Every price adjustment is clearly explained in the dashboard, allowing me to understand the reasoning behind each change. It’s not some “black box” algorithm setting prices randomly—it’s a tool that helps me make informed decisions.

The time savings alone are incredible. Once the initial setup is done, I only need to check in occasionally to monitor performance, rather than spending hours adjusting rates and tracking competitors. For someone managing multiple properties and juggling countless other tasks, this is a game-changer.

In short, Smartpricing is more than just software—it’s a true partner in rate management. Since I started using it, I have more time to focus on other aspects of my business, with the confidence that my pricing strategy is always optimized.

We've been using smartpricing for a while now , and it has truly transformed the way we manage our hotel's pricing strategy. The software is incredibly intuitive, making it easy to adjust rates dynamically based on demand, market trends and competitor analysis. Overall, for us became a must-have tool to streamline pricing. boost revenue and stay competitive in the market.

great software, help you to grow your business!

We have been collaborating with Smartpricing for two years. The process of interfacing with our management system, data acquisition, and the guidance and consulting path for launching functionalities has been highly appreciated. The staff has always been available to address difficulties and delays encountered in various stages. The periodic consultation offered by Simone for constant performance improvement verification has consistently been of high quality. After two summer seasons, we can express our complete satisfaction.

They are building an amazing software.
Easy use for an incredible results!

Perfect software for small to medium-sized properties with top-notch support.

Best experience ever, I tried others system before but this was the best

The contract is a scam, you pay monthly, like any service that you pay monthly, however Smartpricing has a 13-month contract, and if you don't pay for a month, the contract continues, meaning they keep charging you but you are left without access to the service, until the end of the contract, totally unbelievably undignified.

Poor candidate experience, with an extremely unpleasant sales VP.
In the process I was passed from post to post, only to meet the sales lead who had a very hostile demeanour and clearly couldn’t be bothered to be there. He demanded an impromptu cold call simulation mid way through the call to sell Smartpricing, and after ranking it he then followed it with his own, which left much to be desired. I was invited to critique his back, and when I did, he became even more hostile. Measuring a cold call against yours when you’ve been at the company for years, selling the product, is a silly way to measure and reeks of an inexperienced process.
Never heard from them again (nobody in the company) but I’m really glad - all interest flew out the window. The competitive landscape is growing and smartpricings product is quite dated.