I’m really pleased with the dent repair and bumper scuff repair. The work was carried out to a very high standard, and the finish looks excellent — you can hardly tell there was ever any damage.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We can only describe Michael the engineer who carried out our wing mirror housing scuff repair as an absolute magician. I was so enthralled that I sat on a stool and watched the whole procedure... See more
Company replied
End to end process was really quick and easy. Ryan who completed tbe repair sent email when job accepted. Then a followup as a reminder. Then rang the day before to confirm time. Repair was amazin... See more
Company replied
What an first experience with Smart Repair. Super easy online system to get a quote which was then transferred to a local body mechanic for available dates. An early date and time became available so... See more
Company replied
Company details
Written by the company
Scratch, scuff, and dent repairs at your door. Our nationwide network of repairers offers on-site vehicle repairs, bringing convenience to your doorstep.
High Quality Mobile Repairs
Written by the company
- At SMART Repair People, we focus on delivering high-quality repairs while keeping costs manageable for customers. By streamlining our booking system and matching each job with a skilled, local repairer, we reduce travel and logistics costs. This efficient model allows us to offer competitive pricing without compromising on service. Additionally, we ensure fair pay for our repairers, valuing their expertise and dedication. Our approach provides customers with affordable, convenient repairs without sacrificing quality or fairness to our team.
We're Confident In Our Work
Lifetime Guarantee
We stand behind the quality of our work with a lifetime guarantee on all repairs. This commitment ensures that if any issues arise due to our workmanship, we'll make it right—giving you peace of mind and confidence in lasting results for as long as you own the vehicle.
Contact info
128 City Road, London, EC1V 2NX, London, United Kingdom
- 0191 603 0116
- hello@smartrepairpeople.com
- smartrepairpeople.co.uk
Convenient SMART Repairs
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Go on line to Smart Repair and stop the worry.
We damaged the drivers door of our car and went a got quotes from local body shops all £760 and north. Send Smart repair a phot and we were quoted £265. I though worth taking a risk: if it goes pear shape then I can have in done in a body shop.
My fears were groundless. Aaron did a magic repair on our driveway. No fuss and we had our car back in three hours unlike being without the car for days if it had gone to the garage. If you have a nick, scratch or bump: just go on line to these guys and stop the worry.
August 7, 2026
Unprompted review
Reply from The SMART Repair People
Thanks for your review!
Rob was quick,
Rob was quick,new what to do,very professional, could not see were the damage was when he finished,great
August 7, 2026
Reply from The SMART Repair People
Thanks for your review!
Good work, poor communication!
The quality of work completed on my car is very good, its a shame it wasn't the same about communication.
Although I was told the repairer would be in touch before 18:00 the previous day to the work being carried out, I was not contacted.
I tried every way to get hold of the repairer and didn't receive any answer until after I had gone to bed, the response was a repair time of 09:30 the following morning, but he didn't arrive until 10:00.
This resulted in a lot of frustration which was not needed.
August 7, 2026
Reply from The SMART Repair People
Thank you for taking the time to leave your feedback. We’re very pleased to hear that you were happy with the quality of the repair, although we’re sorry to hear about the communication issues you experienced.
When you contacted us to let us know that you had not heard from the technician, we also attempted to contact them several times to obtain an estimated arrival time for you. Unfortunately, we were unable to get a response from the technician at the time.
We appreciate that this caused unnecessary frustration, particularly when you were expecting a confirmed arrival time. We have since raised this with the technician and reminded them of the importance of providing customers with an estimated arrival time in advance of the repair.
Thank you again for your feedback, and we’re glad that you were ultimately pleased with the completed repair.
Thanks,
The SMART Repair People
Really good service
Really good service, punctual, kept informed for arrival time
Explanation of process
Clean, efficient.
Polite
August 6, 2026
Reply from The SMART Repair People
Thanks for your review!
Not a great experience- Poor paint finish
They used an independent contractor, not one of their own people and it showed. When the work was finished I noticed bubbling at the bottom of the repair. I got in contact with the 3rd party contractor and he assured me it was the tape glue that was still sticking to paint. Five months on and several cleans later it is clear that it is paint bubble and he didn’t spray it properly. Not a good experience and now I have to go back to Smart Repair and fight to have it fixed properly. The whole process and contact with SR is a bit mechanical and I do wonder how much they vet their 3rd party contractors.
February 11, 2026
Reply from The SMART Repair People
Thank you for taking the time to leave your feedback. We are sorry to hear about the concerns you have experienced with the repair.
We were not made aware of any issue with the repair at the time, either by yourself or the technician. If a concern is raised with us, we are always happy to open a formal investigation, review the repair with the technician and work towards resolving the matter.
We provide several ways for customers to contact us, including by phone, email and WhatsApp, so that any concerns can be raised with us as soon as they arise. This allows us the opportunity to investigate and address issues promptly.
Having now seen your review, we have contacted you today to discuss the issue further and understand what has happened. We would like the opportunity to review this properly and work with you to get the matter resolved.
Kind regards,
The SMART Repair People
Repair to rear bumper and 1/4 panel.
Billa phoned me the day before my booking date. Asked md if he could come a day early which I was able to do.
A very good repair done in no time at all.
Excellent tradesman. Highly recommend.
August 6, 2026
Reply from The SMART Repair People
Thanks for your review!
Great communication from this company…
Great communication from this company at every stage of the process. Repair carried out at home as described and all very straightforward. Happy with service provided.
August 6, 2026
Reply from The SMART Repair People
Thanks for your review!
Car body repair
Communication was first class. The technician Vince turned up on time and completed the work to an excellent standard. I would not hesitate to recommend this Company for paintwork repairs. A good job all round.
August 6, 2026
Reply from The SMART Repair People
Thanks for your review!
Made enquiry on Monday about both…
Made enquiry on Monday about both bumper sides to be repaired.and sprayed. Recieved message for dates to book with local repair company who came to day .excellent service from James at Bright Wheels Hull .very reasonable price in line with other quotes I had .but they couldn't do the job till mid October. Would definitely use them again in the future
August 6, 2026
Unprompted review
Reply from The SMART Repair People
Thanks for your review!
Your guy was pleasant and polite and…
Your guy was pleasant and polite and did a professional repair.
August 6, 2026
Reply from The SMART Repair People
Thanks for your review!
Excellent Service
Booked online and Bristol Bubbles came out to do the repair and this was to an excellent standard. Very easy booking process and would highly recommend.
August 5, 2026
Reply from The SMART Repair People
Thanks for your review!
Eric has done a fantastic job on my…
Eric has done a fantastic job on my car. Really nice bloke, friendly and chatty. Can’t rate him highly enough!
August 5, 2026
Reply from The SMART Repair People
Thanks for your review!
Reply from The SMART Repair People
Thanks for your review!
great job
Matas is a nice, polite guy who efficiently got on with doing a great job. I'm very pleased with the results.
August 5, 2026
Reply from The SMART Repair People
Thanks for your review!
Reply from The SMART Repair People
Thank you for your feedback.
We're sorry to hear that you're unhappy with the repair. We haven't previously been made aware of any concerns, so we've reached out to you today to discuss the issue further and understand what has happened.
We stand behind the quality of our repairs and would welcome the opportunity to review the area of concern and work with you to resolve it as quickly as possible. Please get back to us at your convenience, and we'll be happy to investigate and arrange the appropriate next steps.
Kind regards,
The SMART Repair People
Exceptional service
Exceptional service, quality repair, I would recommend The SMART Repair People to anyone who needs a quality repair
August 5, 2026
Reply from The SMART Repair People
Thanks for your review!
Jim was fantastic and did a quality job!
August 4, 2026
Reply from The SMART Repair People
Thanks for your review!
Really nice repair guy
Really nice repair guy, fantastic price, great service and result
August 4, 2026
Reply from The SMART Repair People
Thanks for your review!
Fantastic service from start to finish
The entire process was seamless, from receiving a prompt quotation to booking the service and having the work completed.
Jim contacted me the day before to confirm his arrival time and arrived exactly as scheduled. His professionalism and attention to detail were evident throughout. Within just a few hours, my car looked as good as new, with all scratches expertly removed.
I am pleased with the quality of the work and the overall experience. Thank you for the excellent service.
August 4, 2026
Reply from The SMART Repair People
Thanks for your review!
I had a brilliant experience!
I had a brilliant experience. It was easy to book the appointment online, and communication about changing the date was straightforward. Richard came to repair the damage to the front of my car after someone reversed into it. He was so lovely, and he repaired the damage perfectly and quickly. I will definitely be using Smart Repair again in the future if needed. Thanks, Richard!
August 4, 2026
Unprompted review
Reply from The SMART Repair People
Thanks for your review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.