After I wrote a review over 2 wks ago, I thought I'd give them the benefit of the doubt. But no. No product has arrived. So emailed them again as they haven't got a legitimate phone number, demanding... See more
Company replied
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See what reviewers are saying
Wow absolutely love my smartshavy its so compact in its little pouch handy when you go on holiday it just glides over your skin theses no nikes or cuts really smooth shave. Didn't have any problem cha... See more
Company replied
Absolutely horrific 😢 seems a scam nasty device hurts gave me rashes deffinatly not pain free did receive full refund luckily please don't be fooled buy this :( and all the high videos I'm tiktok fam... See more
Company replied
Doesn't even deserve 1 star!!!! Absolutely awful product, cheap and nasty, doesn't remove hair! Applicator head is cheap and flimsy, it broke and fell apart after 2 uses, I emailed the so called compa... See more
Company replied
Company details
Written by the company
SmartShavy London The perfect shaver for women. With its innovative sensa-light technology, it turns on at the contact of the skin. Smartshavy is small and compact making it the perfect little shaver to carry around with you. It glides across your skin painlessly shaving the hairs off in the process.
Contact info
United Kingdom
- +441615318360
- contact@smartshavy.com
- smartshavy.com
2.2
Poor
502 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well worth the money n better than…
Well worth the money n better than expected. My skin feels super soft. Been after a good shaver for a while now n I'd recommend it to anyone
October 3, 2023
Unprompted review
Reply from Smartshavy
Hello Kaye, I'm glad to hear that you found the product well worth the money and even better than expected! It's great that your skin feels super soft after using it. Your recommendation holds a lot of weight, especially if you've been searching for a good shaver for a while. Thanks for sharing your positive experience!💖
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Lovely compact shaver and looks good
Lovely compact shaver and looks good. Very efficient and gives a nice smooth finish. Highly recommended.
October 3, 2023
Unprompted review
Reply from Smartshavy
Hello Vikki, I appreciate your positive feedback regarding the compact shaver. It's great to hear that it not only looks good but also performs efficiently, leaving you with a smooth finish. Your high recommendation speaks volumes about the quality of the product. Thank you for sharing your experience!
Boycott Smartshavy a Scam company.
After I dropped my review here, Smartshavy saw it and reached out to me on the 10th of September through the same customer service attendants I have been exchanging over 26 emails with and this is what she has to say.
"I understand your frustration. What I will do is open a refund request for you.
This process normally takes around a week but could take a little longer in certain circumstances. I will keep you updated. We have generated a replacement for you under the tracking number. However, there may be a delay in delivery due to issues with the courier. In order to retain our valued customers, we are offering a full refund.You are also requested to please delete the review from trust Pilot."
Till date, I have not seen the order neither have I been refunded. This was an order I placed on the 7th of April. And up till now, I have no order neither do I have a refund. Do all you can to boycott this scam of a company. This is my second review and I am doing all I can to ensure many order people do not fall for this scam.
April 7, 2023
Unprompted review
Reply from Smartshavy
Hello Yetunde, Kindly note that your refund has already been processed from our end. This process normally takes around a week but could take a little longer in certain circumstances. We just sent another refund notification for your satisfaction. We truly appreciate your patience throughout this entire process. We understand your dissatisfaction and want to assure you that we have taken your feedback seriously.
In light of the issues you have encountered, we are thrilled to announce that we will be launching a completely revamped version of SmartShavy. This new version is designed to be exceptional and addresses all the concerns raised with the previous edition. As a token of appreciation for being a valued customer, we will be sending you the new SmartShavy free of charge.
Do not purchase from them
Do not purchase from them! The item arrived late and when it did arrive it's total crap! Waste of money and customer services is non existent! Avoid them
September 18, 2023
Unprompted review
Reply from Smartshavy
Hello Nad, I completely understand your frustration. Smartshavy has been specifically designed using state-of-the-art technology to ensure a hassle-free shaving experience that caters to the needs of our valued customers. Kindly contact our dedicated customer support team at contact@smartshavy.com, and we will gladly assist you with your concern and I'll make sure your ticket has the well-deserved priority. I'll be on the lookout for your email.
After I wrote a review over 2 wks ago
After I wrote a review over 2 wks ago, I thought I'd give them the benefit of the doubt. But no. No product has arrived. So emailed them again as they haven't got a legitimate phone number, demanding a full refund, to be totally ignored. I will be making major complaint to appropriate authorities because this company is just a money grabbing rip off firm.
September 27, 2023
Unprompted review
Reply from Smartshavy
Hello Tracy,
I completely understand your frustration. Smartshavy has been specifically designed using state-of-the-art technology to ensure a hassle-free shaving experience that caters to the needs of our valued customers. As per the tracking details, your order has been delivered to the shipping address provided at the time of check-out. Here is your tracking number; H01RYA0010508013. Kindly contact our dedicated customer support team at contact@smartshavy.com, and we will gladly assist you with your concern and I'll make sure your ticket has the well-deserved priority. I'll be on the lookout for your email.
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Worst shaver ever
Worst shaver ever ! As I tried to remove the existing top part it cut my finger had 4 stitches and the other topper didn't touch my leg hair what so ever .. cheap nasty product
September 26, 2023
Unprompted review
Reply from Smartshavy
Hey Michelle, I’m so sorry to see that! The reason you cut yourself was because you incorrectly removed the head.
Removing the head is actually super easy when done correctly. To change or replace heads, place your thumbs on the back of the Smartshavy (the blank side). Push gently towards the front in an upward motion. The head will separate from the body. Further, Smartshavy is designed for a smooth and close shave. The inefficiency of the product may be linked to the wrong usage. You are requested to kindly contact us at contact@smartshavy.com. We will provide you with the best possible solution. I will be on the lookout for your email.
False Promises and No Support
My experience mirrors the previous reviewer's. This company is an absolute nightmare! They boldly advertise a 30-day money-back guarantee and 24/7 support, but it's all a cruel joke.
My attempts to contact them have been met with nothing but automated, useless responses. I bitterly regret not reading reviews before purchasing from them. I'm now resorting to involving my credit card company to recover my money.
This is a terrible company. Save yourself the headache and avoid scams!
September 12, 2023
Unprompted review
Reply from Smartshavy
Hey Bruna, I am really sorry for your bad experience. I want to assure you that we are a legitimate and reputable business, and we make sure to maintain the highest standards of quality, integrity, and customer service and product. We take customer satisfaction very seriously, and we would never do anything to take advantage of our customers. You are requested to kindly contact us at contact@smartshavy.com and mention the issue you are facing with the product, and I assure you that we will provide you with the best possible resolution. Customers like you are important to our company, and we will try our best to ensure that you never face any issues again.
Do not order this product
Do not order this product! I ordered weeks ago the shaver and replacement head's. Checked amazon exactly same product available for a quarter of the price. Messaged to cancel order. Replied too late on its way. Emailed 3 further times for a refund told each time on way. Disgusting service absolute rip off! Still not got product or refund
September 1, 2023
Unprompted review
Reply from Smartshavy
Hello Sarah, I completely understand your frustration. Smartshavy has been specifically designed using state-of-the-art technology to ensure a hassle-free shaving experience that caters to the needs of our valued customers. This smartshavy you are getting on Amazon is not the same version of smartshavy. As per the tracking details, your order has been delivered to the shipping address provided at the time of check-out. Kindly contact our dedicated customer support team at contact@smartshavy.com, and we will gladly assist you with your concern and'll make sure your ticket has the well-deserved priority. I'll be on the lookout for your email.
Absolute pile of rubbish
Absolute pile of rubbish! Doesn't work!! Emailed asking for refund and got standard reply by look of everybody else's. They said I was using it incorrectly! Erm....really? Bunch of scammers!! Avoid!??
September 22, 2023
Unprompted review
Reply from Smartshavy
Hello Dawn, I completely understand your frustration. Smartshavy has been specifically designed using state-of-the-art technology to ensure a hassle-free shaving experience that caters to the needs of our valued customers. If you are facing any issues or inefficiencies with our product, we will be happy to send out an replacement for you. Please feel free to contact our dedicated customer care team at contact@smartshavy.com, and we will be more than happy to assist you accordingly and provide you with the best possible solution.
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***Beware*** Scam alert
When you write negative reviews here, soon you'll get an email from them saying the refund has been processed and request to take down negative review. This is their usual tactics and you never gonna get refund. This is just to remove negative comments. I can't post screenshots here, otherwise I would have.
April 17, 2023
Unprompted review
Reply from Smartshavy
Hello Roshan,
I want to assure you that our company is committed to customer satisfaction as our highest priority. We continuously strive to fulfill our customers' needs to the best of our abilities. We already refunded your last order 33712 with the amount of £34.98 as per your request.
This process normally takes around a week but could take a little longer in certain circumstances. I will keep you updated.
If you have any concern regarding this this query, please reach us at our customer support.
DO NOT PURCHASE FROM THIS COMPANY
Worst company I have ever dealt with. Do not purchase from them. Got items delivered, cheap rubbish. Returned items for full credit due to how crap it was. They returned back to me. Now going through credit card for full refund.
September 18, 2023
Unprompted review
Reply from Smartshavy
Dear Yvonne, I completely understand the frustration you are experiencing. I want to assure you that our company is committed to customer satisfaction as our highest priority. We continuously strive to fulfill our customers' needs to the best of our abilities. Upon reviewing your interaction with our support team, it appears that your Smartshavy was damaged during transit. In light of this, I have taken the initiative to issue a refund for your recent order (45586). I want to emphasize that we always prioritize customer satisfaction and aim to address any concerns to the best of our abilities. If you have any further questions or concerns, please feel free to reach out to our dedicated customer care team at contact@smartshavy.com.
Used shaver received!
I ordered 2 of these thinking I'll save money - absolute waste! And to top it off, absolutely horrendous customer service!
1 box came damaged, the other shaver came with the switch on and had hair in it!!! Erm...Ew and no thank you!
I emailed them with photos, they said they can't do anything without a video and kept talking about the functioning of the shaver *facepalm* !!!
I emailed back to say a video attachment is too big to be emailed over, it will not send. I don't understand how photos are not enough?
Email:
Hi Katy
There is no problem with the functioning of the shaver.
Please ready my original email:
The shaver looks used. The switch was on when I took it out of the box which was squashed and broken, and there is hair on the shaver.
Katy's response:
Hey Nida,
We are sorry for any inconvenience caused. Without seeing your problem we can't do anything for you. Please share a video by taking your exact problem here.
At Your Service,
Katy
They clearly are not even reading what I'm writing, so I didn't even bother wasting my energy after this.
I decided to try out the none-used shaver last week, after 6 months of it being at the back of the cupboard - omg what a pile of junk! When it touched my skin I was scared it's going to rip my skin off, and it says to get the fine hair to use that mesh roller looking thing... it does absolutely nothing!!!
I wish I hadn't wasted my money on this, I could have given it to charity instead!
January 15, 2023
Unprompted review
Reply from Smartshavy
Hello Nida, I completely understand your frustration, and I would like to assure you that our company's utmost priority is customer satisfaction, and we are always striving to cater to our customers' needs to the best of our abilities. We just checked out your communication with the support team, and it looks like your Smartshavy got lost during transit, so I went ahead and refunded your recent order. I want to assure you that customer satisfaction is our top priority, and we always aim to meet our customers' needs to the best of our abilities. If you have any concerns, please don't hesitate to contact our dedicated customer care team at contact@smartshavy.com.
Should've been a Christmas gift
I really regret not looking at the reviews for this product. I ordered my smartshavy probably 6/8 weeks ago. I received an email saying my smartshavy had been delivered last week. I've not received my order, there was no photograph of it being delivered and I DEFINITELY DIDNT SIGN FOR IT. My emails to smartshavy have had the same response. They are not responsible for the delivery side of things. I'm fuming and feel like I've been ripped off. The smartshavy was meant to be a Christmas gift for my daughter. I'm a single parent with 4 children and can't afford to be this much out of pocket.
September 11, 2023
Unprompted review
Reply from Smartshavy
Hello Leanne, I completely understand your frustration. I have been trying to get hold of the carrier who is currently looking into this, and I am still waiting to hear back from them. Chances are that your Smartshavy is lost in transit, which is why I went ahead and placed an order for a replacement. However, I would like to assure you that our company's utmost priority is customer satisfaction, and we are always striving to cater to our customers' needs to the best of our abilities. We would be grateful for the opportunity to resolve any concerns you may have. Please feel free to contact our dedicated customer care team at contact@smartshavy.com, and we will be more than happy to assist you accordingly and provide you with the best possible solution.
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Stay away! Will be filing fraud with my card company
Stay away!
My parcel never got delivered and they are refusing to do anything.
Not shown on photo as delivered here I live and they are obstinate.
Will be contacting my credit card company for fraud and filing a claim to get my money back.
September 14, 2023
Unprompted review
Reply from Smartshavy
Hello Sandra, I understand how frustrated you must be. I've been trying to reach out to the carrier who is currently investigating the situation, but I'm still waiting for a response from them. It's possible that your Smartshavy got lost during transit, so I went ahead and placed an order for a replacement. I want to assure you that customer satisfaction is our top priority, and we always aim to meet our customers' needs to the best of our abilities. If you have any concerns, please don't hesitate to contact our dedicated customer care team at contact@smartshavy.com. We would appreciate the opportunity to address any issues you may have and find the best possible solution for you.
Do not trust them!
Do not trust them!! been waiting over 4 weeks 5-6 days each unhelpful response, Don’t bother!! Sends faulty device fobs you off for over 4 weeks! Says has sent replacement heads which won’t be the problem. Refuse refund saying against their policy when their refund policy is clearly stated on website, complete liars!! They also delete negative post so they don’t have to deal with it!!!! Absolutely NO 30 day guarantee or 24/7 support!!!
Edit- I sent a video showing it not working
September 13, 2023
Unprompted review
Reply from Smartshavy
Hello Jessie, I understand your frustration completely and as someone who shops online, I empathize with your situation. Smartshavy has been designed using the latest technology to provide a hassle-free shaving experience that meets the needs of our customers. If you are experiencing any inefficiencies with the product, it may be due to incorrect usage. Please know that our company aims to ensure customer satisfaction and we strive to accommodate our customers to the best of our abilities. Kindly contact our dedicated customer support team at contact@smartshavy.com along with your order number, and we will gladly assist you with your concern and 'll make sure your ticket has the well deserved priority. I'll be on the watch for your email.
I have just received my parcel this…
I have just received my parcel this afternoon. Before I opened it, I could tell straight away by the packaging that this was going to be poor quality. Unfortunately for me I also bought the replacement blades. Will charge it and.attempt my legs in morning. Im not too confident after reading the reviews on here! I am dark haired and hairy so hopefully I will be proved wrong.
September 11, 2023
Unprompted review
Reply from Smartshavy
Hello Humble, I understand your frustration completely, and as someone who shops online, I empathise with your situation. Smartshavy has been designed using the latest technology to provide a hassle-free shaving experience that meets the needs of our customers. Although we try to package the Smartshavy in a resistant box, there may be times when the box arrives damaged due to factors that are outside of our control, such as mishandling by the carrier. Please know that our company aims to ensure customer satisfaction, and we strive to accommodate our customers to the best of our abilities. Kindly contact our dedicated customer support team at contact@smartshavy.com along with your order number, and we will gladly assist you with your concern and make sure your ticket has the well-deserved priority. I'll be on the lookout for your email.
Absolutely awful
This product is absolutely awful, it has cut me more times than any other shaver, made me bleed and doesn’t even remove all hairs. Despite the company saying they have a 30 day money back guarantee and 24/7 support, it’s actually impossible to get in contact with anybody. My emails and Instagram messages have been ignored, the phone number on the website doesn’t work and if you leave a comment on Instagram it immediately gets removed. This is a complete scam and a very shady company. Don’t go anywhere near this product.
September 10, 2023
Unprompted review
Reply from Smartshavy
Hello Zoe, I completely understand your frustration, and as someone who personally shops online, I can empathize with your situation. Smartshavy has been specifically designed using state-of-the-art technology to ensure a hassle-free shaving experience that caters to the needs of our valued customers. If you are facing any issues or inefficiencies with our product, it is possible that it might be due to improper usage. However, I would like to assure you that our company's utmost priority is customer satisfaction, and we are always striving to cater to our customers' needs to the best of our abilities. We would be grateful for the opportunity to resolve any concerns you may have. Please feel free to contact our dedicated customer care team at contact@smartshavy.com, and we will be more than happy to assist you accordingly and provide you with the best possible solution.
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What a load of tosh
What a load of tosh. The respnses from customer service is copy and paste job with the same generic redponse. How many customers have the same order number 39996 lol
September 6, 2023
Unprompted review
Reply from Smartshavy
Hello Carla, I understand how frustrating this situation must be for you, and as someone who frequently shops online, I can relate to your experience. Smartshavy is designed with the latest technology to ensure a convenient shaving experience that caters to our customers' needs. If you are facing any difficulties with the product, it is possible that the issue lies with incorrect usage. However, please be assured that our company is committed to customer satisfaction, and we are dedicated to accommodating our customers to the best of our abilities. We would love the opportunity to resolve any issues you are experiencing. Feel free to reach out to our dedicated customer care team at contact@smartshavy.com so that we can assist you accordingly. Your satisfaction is of utmost importance to us, and we will do our best to provide you with a satisfactory resolution.
I emailed smartshavy before purchasing…
I emailed smartshavy before purchasing from them to ask if this product would be effective very short hair as I shave daily. I was told it would. After receiving the product and trying it I emailed to say I was not happy with it and would like a refund and was happy to sent it back. They have super unhelpful and taking a very long time to deal with my request. Poor product and poor customer service. I would recommend not purchasing from them. Waste of money.
September 7, 2023
Unprompted review
Reply from Smartshavy
Hello Kelly, I understand your frustration completely, and as someone who shops online, I empathise with your situation. Smartshavy has been designed using the latest technology to provide a hassle-free shaving experience that meets the needs of our customers. If you are experiencing any inefficiencies with the product, it may be due to incorrect usage. Please know that our company aims to ensure customer satisfaction, and we strive to accommodate our customers to the best of our abilities. We have checked your communication with our customer support; you didn't email us after we asked you for the video of the issue you encountered. Your order number is 39996. We would love to provide you with the best possible resolution. Please reach us at our dedicated customer care contact@smartshavy.com, and we will help you accordingly.
It doesn’t do a close shave and doesn’t…
It doesn’t do a close shave and doesn’t leave your skin smooth and it hurts. I wish I hadn’t of bought it ☹️
September 1, 2023
Unprompted review
Reply from Smartshavy
Dear Sarah,
The Smarthavy is designed for a close shave. The inefficiency of the product may be linked to the wrong usage. Please reach out to our support team at contact@smartshavy.com, and they will assist you with the usage. If the issue persists, we will provide you with the best possible resolution. Your cooperation and understanding are highly appreciated.
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