I’ve had a bad experience with this company you can get get a hold of them over email or phone. I have a product I cannot use and I can’t arrange a return I’ve tried for two weeks! Will have to go thr... See more
Company replied
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See what reviewers are saying
I ordered an electric tile cutter which had a couple of damages on arrival. Simon was quick to resolve the issue and sent out a replacement which was fantastic as it avoided delays to the works bei... See more
Company replied
The Eiger night light arrived very quickly. It is a different model to our previous one, although Smartsonline sent me a photo showing one identical to our previous one. Everything is o.k. so far,... See more
Company replied
Incorrect item sent. I have contacted customer twice via email no response.
Company replied
Company details
Written by the company
We are a family run business based in Cheshire, bringing you all your favourite brands at unmissable prices.
Contact info
Unit 1, Weaver Way, CW95GJ , Northwich, United Kingdom
- Admin@smartechnics.co.uk
- smartsonline.co.uk
3.0
Average
32 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve had a bad experience with this…
I’ve had a bad experience with this company you can get get a hold of them over email or phone. I have a product I cannot use and I can’t arrange a return I’ve tried for two weeks! Will have to go through my credit card company
May 16, 2026
Reply from Smartsonline
Hello,
I am sorry to hear that you've had some issues getting in touch with us.
We have spoken on the phone several times, and have tried to facilitate your return request with a prepaid label.
Please drop us a call if you need another label and we'll get one sent ASAP.
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Power failure, night light aand torch
The product, an internal power failure light and torch, was as described and at a reasonable price. It arrived free postage well packaged and within the timescale advertised; and works as expected.
January 7, 2025
Packaged well and delivered promptly…
Packaged well and delivered promptly and a decent price
December 28, 2024
Incorrect item sent
Incorrect item sent. I have contacted customer twice via email no response.
October 13, 2024
Reply from Smartsonline
Hello,
We are sorry to hear that you were sent an incorrect item, but we are happy to confirm that this issue has been resolved by sending the correct item.
excellent service and dely
October 16, 2024
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Great Company
Excellent price for ordered products compared to other sites. Fast delivery. Highly recommend.
May 20, 2024
Great game; speedy delivery
Ordered a game on Tuesday morning and it arrived Wednesday afternoon! Super-fast delivery and a great game. Will definitely use again.
December 12, 2023
Great price cheaper than anyone else…
Great price cheaper than anyone else good delivery within 4 days would buy again
October 30, 2023
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Excellent emergency/safety lights
Excellent emergency/safety lights. Bright and adaptable with the hand-held option. Delivered very quickly.
October 3, 2023
Excellent price real value for money
October 9, 2023
Top notch mug shaped like the…
Top notch mug shaped like the Mandalorian’s helmet.Excellent quality and you get a decent volume of tea in it too.
August 29, 2023
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First class company
First class company. So helpful and great choice of products. Query that I had was handled swiftly and efficiently. Order correct and despatched promptly. Delighted to have discovered this
Company.
June 27, 2023
Reply from Smartsonline
Hello, Thank you so much for taking the time to leave such a lovely review :) We're so happy that you're pleased with your order - all the best, Smarts
Straight forward transaction with good…
Straight forward transaction with good communication throughout. Product was as described, in good condition and on schedule.
June 8, 2023
Reply from Smartsonline
Thank you for your order - we're pleased that you're happy with your order :)
Reply from Smartsonline
Thank you for taking the time to leave us a positive review :)
Smarts did an outstanding job with a…
Smarts did an outstanding job with a very quick dispatch, and very competitive pricing.
April 29, 2023
Reply from Smartsonline
Thank you for your order - we're pleased that the delivery was so efficient :)
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Reply from Smartsonline
Thank you for your order :)
Great product with equal service
February 24, 2023
Reply from Smartsonline
We're pleased that you're so happy with your order :)
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