Smartstart Reviews 10

DO NOT USE THIS COMPANY!!!!
This company has been nothing but a headache since I had it installed. No one knows what they are doing. Never mind the fact that it take hours to get a representative on the phone, when you finally do they have people that are not even located in the united state and who are not properly trained assist. I had a very disturbing experience with a representative from India named Gabriel who made very rude and unprofessional comments. Telling me i should be more responsible as if he knows or understands my situation. I have left several messages for supervisors that have yet to be returned. I am continuously being locked out resulting in additional fees which at this point i feel like it is a system the company has put in place to get additional funds from people that are already in a tough place. I lost my job and only sourse of income due to them locking me out without reason. This company is built on deceit and false representation and advertisements.

Rahsheen green was very helpful!she was patient and walked me through every step. Made my sign up very easy and explained throughly what is to come with using installing and the device

In the year in a half I've been dealing with smartstart, I have had nothing but trouble until today. The 2 people I spoke to were very helpful. I have dealt with rude customer service people the entire time, until today. Come to find out I've been dealing with folks from California until today. The pleasant people today were from Texas. Smartstart should take these folks from Texas and train the other people.

This company is the worst they still have not gotten back but the don't care or help after a hole month they still have not help they just left me with no help and know they still want me to payfor something I don't want anymore don't ever go with this company the worse

Crap for service appointments. You have no say on day and time . They are given at random and the day changes without notice. The time gets later and later in the morning. Sure , when you have 1-1/12 hrs to hold they can change it( sometimes) Twice in a row now i have been on hold for an hour or more only to be told that they cant reach the service center . I asked them to try again and they offered to give me the number so i could call. Center has repeatedly told me that they have no input to call Smart Start. So what is it? Whats the truth. Why call someone who says Smart Start is completely in charge. I have a job and this scheduling nightmare every month is making it difficult. If i treated my clients like this i would go out of business.

It is almost imposible to get a representative on the phone. You get one then they transfer you immediately. The device breaks and they charge you for being drunk even if you havent had a drink in over 3 years. They overcharge you and they do not reply to dispute reports, which is their process for getting a refund of any kind. You have to pay the money they say they owe or else you cannot get the device off. So their process is pay the money, then file a dispute. The disputes are ignored. They profit off of your error. DO not get a dui that way you will not have to deal with this company!

One again SmartStart screwed me! I was told to be at the SmartStart in Beckley at 10am to meet a supervisor. I get there and I was told he was running late. I ran some errands and called back and they told me that I had to reschedule for Thursday or Friday! They would give me a 20 credit to my account! I am absolutely furious with the way this company has treated me! I consulted an attorney today!

The techs and device are great but support is useless once you want to remove it. They make you call a number to schedule and even though my documents have been sent 4 times since 12/5, they keep telling me to wait 5 business days and say they don't have my documents, that they need to coke from someone not responsible for the removal, they don’t make sense or answer questions. You have to repeat a question 10 times before they answer and the phone tree hang up on you when you choose to hold to speak to someone. When you use an install option you get right through for more run around about needing me to do everything again bc it hasn't been done yet!

Shari was so helpful and was there everytime I had questions, and I had a lot. She helped guide me through my removal process. I couldn't have asked for anyone better!
Thank you, Shari

Sherry has been awesome and most helpful. She is amazing at her job, and her response to text and questions. Definitely get customer satisfaction when talking with her, her response time is incredible! I couldn't have made it as long as I did without her. She definitely was kind and helpful and polite Everytime. I dealt with her for a couple of years now.