While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

As with other reviews I've selected one star as that was the lowest rating available. Purchased a blood pressure monitor which worked once. There is no way to contact this outfit and they have an auto... See more

Rated 1 out of 5 stars

I so wish I had read the reviews before I purchased the Blood Pressure Bracelet. Unlike the other comments, mine has arrived, but manual in Chinese! I found a Youtube clip which showed me how to opera... See more

Rated 1 out of 5 stars

Like other reviewers I have been duped by this company. I ordered a wrist monitor £39.99 which arrived after 14 days . It was delivered by a courier and the package appeared as though it has been un... See more

Rated 3 out of 5 stars

Ordered a black blood pressure bracelet from this company. What came was a purple bracelet. I contacted them three times but no response. Eventually I opted for their automated product return. Even... See more

Company details

  1. Electronics Store

Information provided by various external sources

Buy a range of smart home technology including lightbulbs, plug sockets and home appliances.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

28 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

One star is too much

One star is too much, do not use this bunch of cowboys. I placed an order on the 24/12/19 and have still not received it, even though it was paid for immediately, and when I put the order number in the tracking box on their website, it cannot find it. Do not use, you have been warned

January 7, 2020
Unprompted review
Rated 1 out of 5 stars

One Star too many

One Star too many. Order Blood Pressure Bracelet when it arrived no instructions. Charged it up supposed to last for 5 to 7 days after 2 days went flat and lost all the information. Have now emailed them 3 times and still no response. WHATEVER YOU DO AVOID THEM LIKE THE PLAGUE

August 20, 2019
Unprompted review
Rated 1 out of 5 stars

BEWARE SMARTUPLY YOU WILL LOSE YOUR MONEY

Like other reviewers I have been duped by this company. I ordered a wrist monitor £39.99 which arrived after 14 days . It was delivered by a courier and the package appeared as though it has been under a steam roller. The bracelet would not charge. No means of contacting the company other than email links. Responses are by a robot and bear no relation to the complaint. I have returned the bracelet at further expense to a P.O. Box in Sheffield !!!! More money wasted but mounting evidence to hopefully put an end to the activities of this company. BUYER BEWARE RESEARCH FIRST !!!!!
Please spread the word via social media .

August 14, 2019
Unprompted review
Advertisement
Rated 1 out of 5 stars

Not even 1 star.

Would not give one star to these people. Ordered a blood pressure bracelet and did not receive it. Waited over 4 weeks . There is no way to contact them as their help only issues a standard message. DO Not order anything from them as it is unlikely that you will receive anything. They are still selling the product that I ordered which I find appalling. How many more are going to be fleeced out their money?. I went through PayPal and they have refunded my money. So glad I used PayPal . There is no way of getting in touch with Smartuply . No phone number no address no email. . Wish I had seen all the appalling reviews first.

July 22, 2019
Unprompted review
Rated 1 out of 5 stars

This IS a con

This IS a con. Should have read these reviews before buying. Package arrived as if wrapped by a child. Contents had obviously been unwrapped before and re-packed. USB missing and watch would not boot up or charge up with other USB. It simply does not work.
Emails to Smartuply cannot be delivered so don't expect a reply.

July 16, 2019
Unprompted review
Advertisement
Rated 1 out of 5 stars

Getting a refund!

Getting a refund!
If you paid with PayPal or a credit card contact them and they will arrange for a refund. I did and got my money back for this piece of junk. Don’t bother contacting this bunch of con artists, you won’t get anywhere.

July 12, 2019
Unprompted review
Rated 1 out of 5 stars

No App connections!!

I so wish I had read the reviews before I purchased the Blood Pressure Bracelet. Unlike the other comments, mine has arrived, but manual in Chinese! I found a Youtube clip which showed me how to operate the bracelet but I've yet to find a single app that it will work with. It doesn't automatically read you heart rate or blood pressure, you have to manually do it. Absolutely no good when I'm supposed to be monitoring my High Blood Pressure. I will be sending back, but see little chance of a refund. Lets hope they are put out of business soon.

July 6, 2019
Unprompted review
Rated 1 out of 5 stars

Smartuply fraud

Unfortunately I did not read these reviews prior to ordering and also got ripped off. No delivery of blood pressure bracelet after a month and no reply from the company. They should not be allowed to operate.

June 27, 2019
Unprompted review
Advertisement
Rated 1 out of 5 stars

RIPOFF & FRAUD

Zero stars: this is a con operation. The order was paid for but never delivered. And of course my emails went unanswered. DO NOT ORDER ANYTHING FROM THIS RIPOFF OPERATION

June 25, 2019
Unprompted review
Rated 1 out of 5 stars

Money deducted from my account 4.5…

Money deducted from my account 4.5 weeks later no deliverer.
Contacted company twice but could get no response from them.
To date no refund and my bank account lighter (permanently) by the purchase amount.

June 23, 2019
Unprompted review
Rated 1 out of 5 stars

Do not buy from this website

Do not buy from this website, I believe I have conned took my money straight away and still no item delivered 2weeks later. Left emails and asked for a refund and still no reply STAY AWAY. I wouldn’t even give them a 1star rating but had to.

I normally check websites first should have for this site before ordering item.

June 22, 2019
Unprompted review
Rated 1 out of 5 stars

I ordered an intelligence smart blood…

I ordered an intelligence smart blood pressure bracelet for £39.95 with high expectations.ORDER 13897150. Order arrived through the letter box in an ordinary plastic envelope. Opened package & it was so crushed and with hygiene cover off. I tried charging not knowing I was supposed to receive a charging cable etc. Watched video on YouTube after I battling for 30mins. Suggested app also rubbish. My phone kept freezing. I was matching up & down yrying to count my steps only to realise the damn thing did not charge. It died & I could not charge or do anything with it. I completed a refund form only to realise I pay postage. My opinion, I was sent a previously sold & returned product with incomplete contents. The quality sent was definitely not what I saw on Facebook. It looks cheap. I am just hoping I get my money back. Never again would I partronise smartuply.

June 21, 2019
Unprompted review
Advertisement
Rated 1 out of 5 stars

This company is terrible I ordered a…

This company is terrible I ordered a blood pressure bracelet 20 days ago and nothing yet ..is this company really exists? Going to call my credit card and tell them to stop my card ..I’m a bit worried just incase they try to get more money out of card ..is anyone had the some problem?

June 10, 2019
Unprompted review
Rated 1 out of 5 stars

This company is impossible to contact…

This company is impossible to contact and gives tracking information that records an error. They have not answered my email and i do wonder if i have been conned!

The product I ordered is now well overdue and I can find no number to call. Does this company actually exist??

June 6, 2019
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look