Smart Vision Reviews 62

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

The company shipped a pair of low quality spectacles with Bluetooth audio. The glasses do not work on the optical part so it is useless. Don't be scammed.

Rated 1 out of 5 stars

We received the SmartVision specs today. I bought them because my husband is having problems with his glasses. Too powerful, or not powerful enough. Therefore, I thought these SV specs could be the... See more

Rated 1 out of 5 stars

When ordering, the company does not divulge shipping cost and that shows up after order confirmation at 30% additional to cost of product. Deceptive and not sure that's even legal but even so don't t... See more

Rated 1 out of 5 stars

These Smart Vision Dsol Vision glasses that cost me £56.90 once shipping and sales taxe of £20 had been added are total rubbish - they don't work. Don't waste your money

Company details

  1. Optician

Information provided by various external sources

Digital optician - a new way to shop prescription glasses. Check out our shop showroom or browse our product selection from the comfort of your couch. You'll find only premium quality frames and lenses at the best value for you.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

62 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Kind

Kind, quick and professional.

March 26, 2020
Unprompted review
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Reply from Smart Vision

Thank you, Darta! Your review means a lot! 😎

Anna from Smart Vision

Rated 5 out of 5 stars

Great product range & unbeliavable prices

Great product range, unbeliavable prices and very friendly customer service! Ordered my second pair now ;)

March 26, 2020
Unprompted review
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Reply from Smart Vision

Aaron, thank You for the review! 🤓

Anna from Smart Vision

Rated 5 out of 5 stars

I did a mistake while ordering and…

I did a mistake while ordering and contacted the customer service they reacted very quickly and fixed my order immediately! The delivery was also very fast. Thank you! Definitely will order again!

March 23, 2020
Unprompted review
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Reply from Smart Vision

Your positive experience makes us happy, Viktorija! 😊

Anna from Smart Vision

Rated 5 out of 5 stars

Very helpful

Very helpful - They went out of their way to get my glasses to me in the UK - 5 stars - hight recommended.

February 28, 2020
Unprompted review
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Reply from Smart Vision

Thank you, James! Always happy to help! 😊

Anna from Smart Vision

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Rated 5 out of 5 stars

Communication was fast

Communication was fast, informative and pleasant. Recommend:)

February 27, 2020
Unprompted review
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Reply from Smart Vision

Happy to help, Sabine 🤗

Anna from Smart Vision

Rated 5 out of 5 stars

Good prices

Good prices, good quality, fast service.

February 27, 2020
Unprompted review
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Reply from Smart Vision

Thank you, Agita ! this means a lot to us 😊

Anna from Smart Vision

Rated 5 out of 5 stars

Wanted to say a big Thank you to Smart…

Wanted to say a big Thank you to Smart Vision, it made my Moms Christmas period jolly. She broke her glasses just before Christmas festivities, you can imagine how stressed she was as replacement normally takes few weeks and celebrating without being able to See would have been very sad. A friend told me she ordered glasses and got in 2 days, at first I wasn't sure but after quick chat with customer support I've placed order for 2 pairs, they arrived in no time! Thank you!

February 6, 2020
Unprompted review
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Reply from Smart Vision

Wow ! So glad we help your mum to enjoy her Xmas ! Let us know if we can help in anything else 🤗

Anna from Smart Vision

Rated 5 out of 5 stars

Best online service I’ve ever met

Best online service I’ve ever met. Ordered looking glasses just buy several clicks. Very fast delivery. And it’s such a fun to play with new looks in online mode. Thank u!

February 5, 2020
Unprompted review
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Reply from Smart Vision

Anna, that's so great to hear ☺️ We try our best to make choosing glasses fun! Have a great day 🤗

Anna from Smart Vision

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Rated 5 out of 5 stars

Awesome service

Awesome service! Really easy to choose and buy online. Would recommend.

February 5, 2020
Unprompted review
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Reply from Smart Vision

Thanks, Tomas! Happy you had a great experience 🤗

Anna from SmartVision

Rated 5 out of 5 stars

It was exceptionally fast delivery

It was exceptionally fast delivery. I never had new glasses in 2 days. Quality is very good and the price as well :)

February 5, 2020
Unprompted review
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Reply from Smart Vision

Thank you, Darya we are so happy you had a great experience with Smart Vision 🤗

Anna from SmartVision

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