Smart Wellness Reviews 713

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and swift delivery service, often noting that products arrive much faster than expected, even for regional deliveries. People are also very satisfied with the quality of the products received, finding them to be exactly as described and effective for their needs. The ordering process is frequently highlighted as simple and straightforward, with many appreciating the clear website and helpful customer service. However, some customers also noted issues with delivery tracking information not being provided as stated in purchase confirmations. A few other people also felt that some products, like certain blood pressure monitors, did not provide consistent results or were not as effective as anticipated. Additionally, there were occasional reports of packages failing to arrive or delivery services not leaving notification cards.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the prompt and quick delivery... See more

Product

Customers had positive experiences with product. Reviewers praise the excellent quality and good selection of... See more

Order

Customers consistently note positive experiences with order processing and delivery. Reviewers frequently... See more

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and friendliness. Many... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved EOFY $ALE ! Good communications and speedy dispatch - important when you are in pain waiting for devices to arrive at your door to alleviate pain :) Omron HVF021 Tens Therapy Device s... See more

Rated 5 out of 5 stars

I appreciated that the shipping was in the price and that delivery was so surprisingly swift. I also appreciated the courtesy of the inclusion of the good quality batteries. Was not expected. As t... See more

Rated 5 out of 5 stars

I recently purchased two products online from Smart Wellness. I was given their contact details by my pharmacy for the replacement of a part for an Omron product. I found their website very accessibl... See more

Rated 5 out of 5 stars

It starts with a good selection of products, with a clean web page (little clutter). Payment and verification was straight forward and delivery was prompt. All in all a very pleasant experience.


Company details

  1. Medical Supply Store

Written by the company

Smart Wellness is an online shopping destination established to meet a growing market demand for high quality, high tech health and wellbeing products. Smart Wellness uses smart technology to help people manage their various health concerns. People of all ages can benefit from our wide range of products and appreciate our commitment to a hassle-free, value for money online shopping experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

713 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The service was extremely prompt and…

The service was extremely prompt and efficient
and although the product didn’t fit me and I had to return it the refund was handled very quickly. In just one week I received the order, returned it and was refunded. Thank you

July 18, 2025
Rated 4 out of 5 stars

Nebuliser Filters

Item was what I needed but the postage was rather outlandish. $14 to post 5 x10mm felt pads. Really? Obviously felt bad they also sent me a sample stain remover patch. Postage was on time, one saving grace.

July 6, 2025
Rated 5 out of 5 stars

Omron Tens Therapy Device + Bodisure Massage Gun Mini

Loved EOFY $ALE ! Good communications and speedy dispatch - important when you are in pain waiting for devices to arrive at your door to alleviate pain :)

Omron HVF021 Tens Therapy Device supplied with 2x 1.5V AAA batteries - compact - easy to set up and use anywhere - effective for my ailment to block pain - comes with a draw string bag.

Bodisure Massage Gun Mini - includes long C USB charging cable - light weight to hold, low noise level, gentle with added power if required - meets my needs to provide relief.

May require something more powerful if a hulk !!

Bonus - both devices have an auto 15 min timer.

June 28, 2025

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