SmartWills UAE Reviews 

48
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the expert team for being professional, highly responsive, and guiding individuals smoothly through the entire legal process from the very beginning until final registration. Some people also felt that the completely remote process made handling court submissions, drafting documents, and managing multiple requirements remarkably simple and stress-free. Reviewers consistently highlight the prompt communication, thorough explanations, and incredible attention to detail during every single step of the journey. Many individuals appreciated the dedicated guidance, valuable advice, and continuous reassurance provided throughout the entire arrangement.

What people talk about most

Service

Customers report outstanding satisfaction and praise the fast, reliable, and efficient service provided.... See more

User experience

Consumers find user experience to be positive, describing the entire journey as simple, straightforward, and... See more

Staff

Reviewers express high satisfaction and appreciation regarding the staff and team members. Consumers... See more

Customer service

Users describe positive interactions with customer service, highlighting transparent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A friendly and helpful team. The whole process takes a while, but this is normal they keep you updated along the way. In case you require shariah expertise it’s best to request in advance for someone... See more

Company replied

Rated 5 out of 5 stars

We applied mirror Wills and Smart Wills has provided us outstanding service at reasonable cost! I’m 100% highly satisfied and happy customer. The staff were helpful, and the entire experience was smo... See more

Company replied

Rated 5 out of 5 stars

I was a bit skeptical when I initially started the process. I wasn’t sure how an ad I saw on Insta was authentic. So I did a little background check. Once I said YES to Smart Wills and the process com... See more

Company replied

Rated 5 out of 5 stars

Simply great experience with Smartwills, a real professional team, following up and assisting me from the very beginning ( with extraordinary info and advices. ) till the end when fixing the appointme... See more

Company replied


Company details

Written by the company

SmartWills is a corporate service provider helping expats draft and register their will in the United Arab Emirates — end-to-end, with just 3 hours of personal time and no office visits. We do one thing only: UAE will registration. A dedicated Legacy Guide walks you through every decision on WhatsApp; your will is drafted in partnership with lawyers specialised in UAE succession law, translated into Arabic by two certified legal translators with an independent blind verification, and submitted to the registry that fits your situation (Abu Dhabi, Dubai Courts, or DIFC). Education first, decisions second. Transparent pricing. If a will we submit isn't accepted by the court for any reason on our side, we redo the entire process at our expense. 500+ wills registered. Fully remote. Protecting your family should take hours, not months.


Contact info

4.8

Excellent

TrustScore 5 out of 5

48 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(48)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simply great experience with…

Simply great experience with Smartwills, a real professional team, following up and assisting me from the very beginning ( with extraordinary info and advices. ) till the end when fixing the appointment with ADJD notary.I really can't expect a better service ! They did verything beyond my expectations,even their price is very fair and worth the job done.Thank you Smartwills team.

August 4, 2026
Unprompted review
SmartWills UAE logo

Reply from SmartWills UAE

Thank you for taking the time to write this, Hatem.

Being followed from the first call all the way to the ADJD notary appointment is exactly how the service is meant to work.

A UAE will has many steps, from the first decisions to drafting, translation and the government appointment, and nobody should have to push each step forward on their own.

We are glad the advice along the way helped you decide with clarity, and that the price felt fair for the work done.

Thank you for trusting us with something this important

Rated 5 out of 5 stars

Very personal,they guide you through…

Very personal,they guide you through the entire process,they are available always.
Great experience, highly recommend it.

July 30, 2026
Unprompted review
SmartWills UAE logo

Reply from SmartWills UAE

Thank you, Desiree. Personal is the word we care about most: questions come up at every stage of a will, and having someone who answers them right away changes how the whole process feels. We are glad you always found us there. Thank you for the recommendation.

Rated 5 out of 5 stars

Such a great experience!

Honestly, for such a challenging process, the team were extremely professional, helpful, knowledgeable and made it so easy and comfortable.

The whole process took around 1 month all in all!

July 30, 2026
Unprompted review
SmartWills UAE logo

Reply from SmartWills UAE

Thank you, Shatha. Small confession: before replying, we went back and checked, and from start to finish your process took exactly 22 days. We like to be precise about these things.

A will can feel like a heavy subject, and the process behind it has more steps than most people expect. Our job is to carry those steps and explain each decision before you take it, so that what felt challenging becomes comfortable.

We are really glad it worked that way for you.

Rated 5 out of 5 stars

I highly recommend the team at

I highly recommend the team at Smartwills… they went through each and every step of the process patiently and also in professionally drafting the agreement. They even expedited the Abu Dhabi courts verification process. I highly recommend anyone SmartWills for anyone willing to formulate and register a will in the UAE.

July 30, 2026
Unprompted review
SmartWills UAE logo

Reply from SmartWills UAE

Thank you for these words, Navin. Taking each step patiently is deliberate: these are important decisions, and they deserve the time to be understood. We are also glad the coordination with our partner and the expedited appointment made the final stretch easier for you. And thank you for recommending us: it helps other families approach this decision with more confidence.

Rated 5 out of 5 stars

Thank you SmartWills for such an easy…

Thank you SmartWills for such an easy way of creating will. It was very simple, easy and really fast. Thank you

July 13, 2026
Unprompted review
SmartWills UAE logo

Reply from SmartWills UAE

Thank you, Edita. Simple and fast is what the process should feel like: our clients spend around 3 hours of their own time in total, while the team coordinates everything else. We are glad it felt that way for you.

Rated 5 out of 5 stars

Will Experience

The overall experience has been excellent, every team memeber has been on time, all steps explained clearly, amazing follow-up and reminders.

July 24, 2026
Unprompted review
SmartWills UAE logo

Reply from SmartWills UAE

Thank you, Mohammed. We’re so pleased that every step felt clear and that the team kept you updated throughout the process. Being on time and following up carefully are standards we care deeply about.

Rated 5 out of 5 stars

Good service

Good service ; good advice and very reactive

July 10, 2026
Unprompted review
SmartWills UAE logo

Reply from SmartWills UAE

Thank you, Isabelle. We’re glad you found the advice useful and the team quick to respond. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent service

Very professional and had all the knowledge to assist in understanding the process. Teams calls were used where all parties could join and discuss the process together which was excellent. thanks team!

July 22, 2026
Unprompted review
SmartWills UAE logo

Reply from SmartWills UAE

Thank you, Matt. We’re pleased the team made the process clear and that the video calls allowed everyone involved to join the discussion. Thank you for trusting us with such an important process.

Rated 5 out of 5 stars

Straightforward

Straightforward, efficient, and great value for money - no problem recommending!

July 21, 2026
Unprompted review
SmartWills UAE logo

Reply from SmartWills UAE

Thank you for the recommendation. Straightforward, efficient and good value is exactly the experience we want to create. We’re glad that came through for you.

Rated 5 out of 5 stars

Great service, smooth process

Smartwills made what could have been a complicated process very clear and straightforward. Doing this on our own would have been much more difficult, so we really appreciated their guidance throughout.

Overall, We ar very happy with Smartwills' service and support. They were professional, responsive, and made the entire process as easy as possible. We would definitely recommend them to anyone looking to prepare a will in the UAE.

July 13, 2026
Unprompted review
SmartWills UAE logo

Reply from SmartWills UAE

Thank you so much for taking the time to write this.

"Clear and straightforward" is exactly what we work for. A will in the UAE involves choosing between three registries, a certified Arabic translation and a government submission, and nobody should have to figure all of that out alone.

Our job is to carry those steps for you, which is why the whole process typically takes around 3 hours of your time, guided from the first call to the final registration.

One more thing, because it matters: our work does not end at registration.

If anything in your life changes, a new property, another child, a move, just message us in your WhatsApp group and we will check together whether your will needs updating.

Thank you for trusting us with something this important.

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with SmartWills from start to finish. The entire process was professional, efficient, and surprisingly straightforward. The team was always responsive, explained every step clearly, and made what could have been a complicated legal process feel simple and stress-free.

The online system was easy to use, communication was prompt, and the video notary appointment was well organised and seamless. I felt supported throughout the process and confident that my wishes and my family’s future were being properly protected.

I would highly recommend SmartWills to anyone looking to prepare a will in the UAE. It is reassuring to know that such an important matter can be handled with such professionalism, efficiency, and attention to detail.

Thank you to the entire SmartWills team for your outstanding service

July 16, 2026
Unprompted review
SmartWills UAE logo

Reply from SmartWills UAE

Thank you for this wonderful review.

"Simple and stress-free" is exactly the standard we hold ourselves to.

A will is one of those tasks people postpone for years because it feels heavy, so we built our process around one idea: you make the decisions, guided on a call, and we carry everything else, the drafting, the paperwork and the coordination with the court.

We are especially glad the video notary appointment felt seamless. That step matters more than people think: it means your will can be registered from wherever you are in the world, with no office visits needed.

Most of the families we help reach us through recommendations exactly like this one, so thank you. It is a privilege to help you protect the people you love.

The SmartWills Team

Rated 5 out of 5 stars

Stumbled into the need through a video — they handled the rest


I'm an investor and honestly I had no idea a UAE will was something I needed to register until I came across one of SmartWills' videos online. That alone got me curious enough to book a call.

Once we started, the team didn't make me chase anything. When I had specific questions on some of the more complex assets I owned at the time, a vessel among others, they offered to jump on additional video calls beyond what we'd scheduled, just to walk through the implications properly. No hourly fees, no friction. They genuinely went out of their way.

Whole thing was done in a fraction of the time I'd expected. For someone with limited time and assets that don't sit neatly inside a standard template, this is exactly what's needed.

March 5, 2026
Unprompted review
SmartWills UAE logo

Reply from SmartWills UAE

Thanks! 🙏🏻

Rated 5 out of 5 stars

A mirror will for both of us


A mirror will for both of us, done together in one process

My husband and I wanted will documents that mirrored each other, whoever survives the other inherits cleanly, and the kids inherit if both of us go. I'd assumed this would mean two separate processes or some kind of premium package. With SmartWills it was a single Protection Assessment for both of us, two parallel will documents prepared at the same time, registered together.

What surprised me was how naturally the specialist navigated the two of us occasionally disagreeing on a clause. They didn't take sides, they presented the consequences of each option until we could decide ourselves. Two coordinated documents, done in a fraction of the time and budget I'd expected.

May 1, 2026
Unprompted review
SmartWills UAE logo

Reply from SmartWills UAE

Thanks you so much for your kind words 🙏🏻

Rated 5 out of 5 stars

Fixed price, zero hourly creep

Had two quotes from traditional UAE law firms before finding SmartWills both in the 6,500-7,000 AED range, both hourly-rate with disclaimers that the final number "could be higher," both requiring three in-person meetings. SmartWills: fixed price declared on the first call, fully remote process, zero surprises on the final invoice. What you're told on day one is what you pay. Great thank you for the service

May 20, 2026
Unprompted review
SmartWills UAE logo

Reply from SmartWills UAE

Thanks a lot Flavio! 🙏🏻

Rated 5 out of 5 stars

Much quicker and smoother than I expected


I’d honestly set aside an entire weekend for this because I assumed registering a UAE will would involve endless paperwork, calls, emails, and constant follow-ups. Instead, SmartWills made the whole process surprisingly straightforward.

The Protection Assessment call took around 90 minutes, and the specialist guided me through every step clearly and patiently. After that, it was just the occasional message reply over the next couple of weeks.

The draft came through quickly, the translation was handled seamlessly, and the court submission was taken care of without me having to chase updates or wonder what was happening. Overall, the amount of time and effort it took from my side was far less than I’d expected.

May 29, 2026
Unprompted review
SmartWills UAE logo

Reply from SmartWills UAE

Thanks Emanuela! 🙏🏻

Rated 5 out of 5 stars

Two Dubai apartments, sorted out cleanly in one process!

I own two apartments here in Dubai in different freehold areas. My biggest concern going into this was how the will would handle the property transfer to my wife and kids without dragging through the Dubai Land Department in some kind of long approval process.

SmartWills mapped out exactly what would happen with each property: registration, beneficiary nomination, expected transfer timeline. The specialist explained the local quirks I didn't know about and made sure both apartments were covered by the right clauses. For anyone with UAE real estate, this is not a generic legal exercise. Worth doing properly.

May 10, 2026
Unprompted review
SmartWills UAE logo

Reply from SmartWills UAE

Thanks. It’s been a pleasure assisting you!

Rated 5 out of 5 stars

Finally a service that actually respects your time

If you're an expat living in the UAE and you've been putting off drafting your will this is the nudge you needed. SmartWills makes the whole process surprisingly painless. Everything happens remotely, via WhatsApp, and the dedicated Legacy Guide walks you through every step at your own pace. No awkward office appointments, no chasing lawyers for callbacks.

What sets them apart is how seriously they take accuracy. The will is drafted by lawyers specialised in UAE succession law, then translated into Arabic by two certified legal translators with an independent blind verification that level of rigor is rare and genuinely reassuring when the stakes are this high. They also match your submission to the right registry (Abu Dhabi, Dubai Courts, or DIFC), which is something you'd probably spend hours researching on your own.

The "education first, decisions second" approach really shines. You never feel rushed into signing something you don't understand. Pricing is transparent with no hidden fees, and the guarantee if the court doesn't accept your will for any reason on their side, they redo it entirely at their cost gives you real peace of mind.
Highly recommended.

May 28, 2026
Unprompted review
SmartWills UAE logo

Reply from SmartWills UAE

Thanks. It’s the approach we believe in!

Rated 5 out of 5 stars

I registered my will in less than 15 days

I have used this service cause wanted to get it done as soon as possible, that’s why i choosed Dubai Courts. It took only 10 days from the moment i paid their fees to the moment i got my notarized copy of the will. Probably i only asked to make a few changes to the draft, which have been made in less than few hours. I don’t know, but they will keep such standards even when they grow, they will probably be the number one company in this sector and all the lawyers will not be able to compete with them.

May 4, 2026
Unprompted review
SmartWills UAE logo

Reply from SmartWills UAE

Thanks. It’s been a pleasure assisting you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look