Smelltoimpress Reviews 

350
•
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Hello, Could you please check on order #2223? It has been 21 days since the order was placed on September 7th, yet no preparations for shipment have been made, I have contacted you sever... See more

Company replied

Rated 5 out of 5 stars

It’s my second time using these guys to purchase some of my favourite perfumes and they are fab!! Fast delivery, great communication, and generally lovely. Followed me up with an appreciative email af... See more

Rated 3 out of 5 stars

So far not so good. Ordered late Tuesday, no confirmation email. Yesterday realised my order still had not been sent so sent a message using Facebook from their website, no answer and still no answe... See more

Rated 5 out of 5 stars

I started buying from Creed Perfume Samples about 2 years ago. I am a thorough devotee of Creed's "Princess Oud" and had run out of my signature fragrance, so I did a random serach online and this com... See more


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3.2

Average

TrustScore 3 out of 5

350 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 24 hours

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3.2

All reviews

(350)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience so far!

Good experience with this website so far! I've placed my second order with them a few days ago and waiting for my samples. One thing I would suggest to them though would be to contact the customer if a perfume is no longer in stock and ask if the customer wants a replacement for that sample (they can even suggest other samples with the same price) rather than refund me automatically. Otherwise, great job!

March 27, 2021
Unprompted review
Rated 3 out of 5 stars

So far not so good

So far not so good. Ordered late Tuesday, no confirmation email. Yesterday realised my order still had not been sent so sent a message using Facebook from their website, no answer and still no answer today.
Other sample sites are much quicker, much more efficient, much better at communication.
Starting to wonder if my order will ever get sent.

March 27, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered items over 7 days ago

Ordered items over 7 days ago. Still nothing arrived. Emailed them received no reply.
DPD saying received order details but not my parcel. Think this site is a con.

March 22, 2021
Unprompted review
Smelltoimpress logo

Reply from Smelltoimpress

Hi Marc, really sorry girls have uploaded wrong link. Please see your tracking below
https://dpd.ie/tracking?deviceType=5&consignmentNumber=978801418

Kind regards

Rated 5 out of 5 stars

Genuine Galimard Perfume

So hard to find Galimard perfume in the UK, so very pleased to purchase a genuine product at a very reasonable price. Excellent customer service and the perfume arrived well packed fairly quickly. Thank you Seb.

March 15, 2021
Unprompted review
Rated 5 out of 5 stars

Problem solved

Placed an order 13th March and have been charged but have not received a confirmation email. Tried to contact on the web messenger but no response and the contact number is invalid - This has now been resolved and looking forward to receiving the samples.

March 15, 2021
Unprompted review
Smelltoimpress logo

Reply from Smelltoimpress

Good afternoon Chelsea, i have seen you have left 1 star review. Just to be fair you have ordered on Saturday and on Monday you asking where your order is? Please note that as we say on top of our website due to high number of order we do take 3 working days to ship orders. Please let us know what you want to do in case you needed it today. As for the messanger due to low staff levels we are unable to monitor it. Im sending you text because you didnt mention email with your order.
Kind regards
Seb

Rated 5 out of 5 stars

100% authentic samples

100% authentic samples. Fast enough shipping and good service. Great for perfume lovers who don’t want to blind purchase fragrances. Saved me from a lot of expensive mistakes!

March 3, 2021
Unprompted review
Rated 3 out of 5 stars

Still no word of my order!!!!

March 3, 2021
Unprompted review
Smelltoimpress logo

Reply from Smelltoimpress

Hi Lee, looks like it has been delivered?
https://dpd.ie/tracking?deviceType=5&consignmentNumber=978336318

Please let us know if any issues

Rated 5 out of 5 stars

Great product and discount

I purchased 2 full bottles of perfume from the A Lab On Fire range and I’m really happy with them. I believe they are from an older batch (direct site sells only 50ml bottles now but they used to sell 60ml bottles, 60ml is what I got) but that doesn’t bother me as it was slightly discounted and it didn’t affect performance. Delivery took a week but it came from Ireland and for it to be during covid/brexit times, that is acceptable in my eyes. Very happy with purchase and will be buying from here in the future.

February 26, 2021
Unprompted review
Rated 4 out of 5 stars

Good customer service

I ordered a sample for a friend (part of a birthday present) on the 28/1 but it hasn't arrived yet. After putting a review here - the company kindly reached out to me and sorted the issue. A replacement sample is now on the way. Despite the initial hurdle - I can't fault the customer service I received once the problem was identified. Thank you!

February 15, 2021
Unprompted review
Smelltoimpress logo

Reply from Smelltoimpress

HI Rebecca, could you please give us your order number as we cannot find you in our system? Really sorry about that. Just to let you know royalmail doesnt even bother scanning most of the tracked items up until they actually delivered, therefore its showing for you as tracking number unknown. Please let us know so that we can help.
Kind regards,
Antonia

Rated 5 out of 5 stars

Had a really great experience…

Had a really great experience purchasing through creed perfume samples! 100% authentic. Once my order arrived I immediately placed a second order! Very happy with the service provided.

January 12, 2021
Unprompted review
Rated 4 out of 5 stars

It’s not a scam - UPDATE **I have now received the samples. All I can say is be patient, they will arrive.**the company have now reached out to me, I’ll keep u posted.

From my experience of purchasing on 23/12, this company is a scam. I have emailed, texted and posted on social media requsting an update on my order and have had no response. Disappointing as all the samples are part of a gift.

January 9, 2021
Unprompted review
Smelltoimpress logo

Reply from Smelltoimpress

Hi Kim, we must have missed your order for some reason, not sure what has happened, but it has now been shipped and we have sent you an email with proposition on how to make the situation better for you. Really sorry about this error, we have had to deal with large number of orders around Christmas.

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