Smelltoimpress Reviews 

350
•
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Hello, Could you please check on order #2223? It has been 21 days since the order was placed on September 7th, yet no preparations for shipment have been made, I have contacted you sever... See more

Company replied

Rated 5 out of 5 stars

It’s my second time using these guys to purchase some of my favourite perfumes and they are fab!! Fast delivery, great communication, and generally lovely. Followed me up with an appreciative email af... See more

Rated 3 out of 5 stars

So far not so good. Ordered late Tuesday, no confirmation email. Yesterday realised my order still had not been sent so sent a message using Facebook from their website, no answer and still no answe... See more

Rated 5 out of 5 stars

I started buying from Creed Perfume Samples about 2 years ago. I am a thorough devotee of Creed's "Princess Oud" and had run out of my signature fragrance, so I did a random serach online and this com... See more


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3.2

Average

TrustScore 3 out of 5

350 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 24 hours

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3.2

All reviews

(350)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy with the service

I have made multiple orders over the last 3 years. Very happy with the service, a nice company to deal with. Good selection of fragrances and sample sizes. Prompt delivery. I will continue to use them into the future.

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Service and Genuine Samples

Brilliant Products, Managed to find some i haven’t tried before. Super speedy delivery aswell. Perfect Experience thanks

March 23, 2024
Unprompted review
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Reply from Smelltoimpress

Thank you so much for your review

Rated 5 out of 5 stars

Love what you do,it allows me to…

Love what you do,it allows me to purchase lovely perfumes at very good pricing without the large price for a full size bottle, have just bought two sample bottles at a great price and if I like can come back and hopefully buy the full size as I have extra sensitive skin,service is great postage is fast for delivery never had a problem "you have a great bunch of guys n gals" love ya all.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Sent me out a replacement fragrance when I wasn't happy with my original purchase.
Can't fault their customer service.
100% satisfied with the replacement I received.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

This company impressed me indeed!

This company impressed me indeed! Placed an order on Friday, got my order the next day!!! This is my second online purchase with Smelltoimpress! Excellent service, prompt delivery and good choice of rare perfumes!!! Highly recommend!

February 16, 2024
Unprompted review
Rated 1 out of 5 stars

Item not received Seller doesn't respond to messages !

Order never arrived Messaged seller few times . No reply Its been 2 weeks and still no replies from online chat Would never recommend this place to anyone. Update the message from supplier was sent after i put up feedback due to them not contacting me

January 7, 2024
Unprompted review
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Reply from Smelltoimpress

Our message to you was sent before your reviews!!! We sent your email 7pm you gave review next morning!!!
Good morning Tracey we have sent you email yesterday evening only to see it has been ignored and 1 star review has been given?

Rated 4 out of 5 stars

No perfume received no response

I bought perfume 3 weeks ago and have tried to contact them via email and through on line chat as I haven’t received my item. It hasn’t even been shipped yet. I don’t even know if I’m going to receive my item. I will not buy from them again.
I’ve changed my review from 1 to 4 stars as I’ve now received my refund

December 26, 2023
Unprompted review
Smelltoimpress logo

Reply from Smelltoimpress

Good morning, we have issued you with refund for this order. Really sorry about that.
Kind regards

Rated 2 out of 5 stars

They didn’t impressed me to trust them

I’ve bought a sample from website sell to impress then I’ve emailed them and it wasn’t same name it was “ smelly outlet” but I could sense something dodgy..delivery first class but no tracking info,I’ve emailed them after the day of my purchase when they’ll ship,I’ve been told next day and it hasn’t been posted so emailed again and apparently will be posted tomorrow..hopefully and finger crossed cause I don’t feel like I can trust them…

December 6, 2023
Unprompted review
Smelltoimpress logo

Reply from Smelltoimpress

Hi Magdalena, we do say on our website that shipping takes 2 to 3 working days now prior to Christmas. You asked if your order has been shipped the next day! Also first class royalmail is not the same as first class signed for therefore there is no tracking number. Your order has been shipped within the 3 day timeframe so i find your review unfair

Rated 1 out of 5 stars

Robbers!!

Robbers!!! I have paid for 6 items and received only 5. They even wrote on my paper invoice that the perfume was out of stock. I have sent several emails asking where is my refund for that item and still no answer 1 month later.

October 27, 2023
Unprompted review
Rated 4 out of 5 stars

Great company

Great company, wonderful service, it's lovely to try lovely fragrance at a fraction of the full price, you should try it's easy to order well worth a go you won't be disappointed.

October 16, 2023
Unprompted review

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