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At SME ONE, we manage your IT so you can focus on running your business. We understand your time is valuable, and tech issues shouldn’t be your concern. Our unique service model, inspired by the teamwork of bees, creates small, dedicated "cells" that act as your personal IT team. You’re never just another customer; you’re a central part of our business. Our team deeply understand you and your business’ needs and provides customised solutions. We designed our service model to exceed your expectations by aligning technology with your goals. As a vendor-agnostic service provider, we select solutions based solely on what is best for you, without any bias toward profits. We prioritise simplicity, using clear communication and effective solutions to ensure technology works seamlessly for your business.
United Kingdom
I experienced several issues with my laptop, and the team responded quickly and efficiently. They were not only professional and knowledgeable but also friendly and approachable throughout the process. Their effective support made a big difference, and I would highly recommend their services.
I approached SME ONE initially with a number of questions regarding replacement of a very dated laptop, appropriate software upgrades, related security concerns, back-ups, and pros and cons of migration to cloud services. Though the answers were a little time in coming, the quality and depth of the response, which ran to several pages, far exceeded my expectations, justified the time taken, and displayed a clear understanding of my circumstances and uncertainties. It immediately built trust and confidence. Following my purchase of the new laptop and software, SME ONE managed a less than straightforward migration from the old to the new. This was done remotely and took many hours, but with confidence-giving phone or WhatsApp communication throughout the process. Though there were a few issues along the way, and there remain some aspects to be tidied up, (the pace of which is being constrained by me), I am confident that these will be managed with a similar level of attention to detail, and determination to 'get it right' to the end. I greatly value the relationship I have developed with the technical support individual to whom I have been allocated. I feel "in good hands", and appreciate the ethos that: "no question is a silly question". I sense SME ONE are clearly trying to ensure that their customers get the productivity benefits they should, from the IT that they may have. I have been reassured by the quality and responsiveness of personal engagement.
SME have been nothing but helpful and have implemented a suite of functionality in our IT systems that we were missing before.
These guys are fantastic! They always go the extra mile to keep things running smoothly for us. Super quick to respond, full of great ideas, and nothing is ever too much trouble. Every time we need something done, it gets sorted fast and without fuss. Really appreciate having them on our side.
SME One have been helping me with my business IT since January. They provide a brilliant service and I'm very grateful I have them on board. Thanks Dan & Mike 👍
As a new business owner I needed to have an IT support in place. SME ONE was introduced to me and after 3months of being onboard, all issues, questions have been resolved promptly by the team at SME ONE. This has given me confidence that SME ONE are reliable and competent allowing me to focus on my core business.
Director Wayne Wright
Wright Bioanalytical Consultancy Services Ltd
I met with Daniel with issues with my work e mails not syncing with my IPhone. The IPhone wouldn’t sync e mail contacts with my IMAP e mails. Which made it difficult to work efficiently with e mails whilst away from the office. Daniel was very knowledgeable and quickly worked to rectify the issue. I can’t say just how happy I am that I can now e mail my clients whilst being away from the office.
A massive thank you, and I would recommend these guys to everyone.
Regards
Steve
Oakley Window Cleaning
Quick response and follow up, commitment working on getting me setup over 3 days even late into evenings. This was going over and beyond my expectations. Team is extremely knowledgeable and helpful
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