SM Garden Sheds Reviews 

104
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Ordered, and paid in full, a gingerbread max playhouse for our grandchildren, via Tesco marketplace. Ordered in May, delivery due June 4th. Finally got the delivery on August 4th and when my husband s... See more

Rated 1 out of 5 stars

Ordered a greenhouse through Tesco Marketplace. Contacted SM to be told delivery was 5 to 6 weeks. Specifically asked if there were any reasons for delays, like getting polycarbonate. Categorically to... See more

Rated 1 out of 5 stars

Without a doubt the worst company I’ve had the displeasure of dealing with. Cancelled order in June, was told 2-3 weeks for refund. Phoned after 3 weeks, told greenhouse was ready for delivery and the... See more

Rated 5 out of 5 stars

Excellent order process from customer services. Even price matched another supplier. Long lead in time but in no rush. Kept me updated throughout. Delivery by excellent driver who unloaded straight in... See more

Company replied

Company details

  1. Garden Building Supplier

Written by the company

Huge savings on Garden buildings buying direct from SM Garden Sheds including Sheds, Storage, Garages, workshops and Greenhouses.


Contact info

1.8

Poor

TrustScore 2 out of 5

104 reviews

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1-star

No recent history of asking for reviews

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1.8

All reviews

(104)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordered wrong size shed by mistake…

Ordered wrong size shed by mistake company refunded money within a week ordered correct shed delivered the week after good customer service.

Speak to the team before placing order to ensure that you get correct size and understand sizing requirements

March 8, 2022
Rated 4 out of 5 stars

My dealings with SM Sheds has been very…

My dealings with SM Sheds has been very good. Has taken me several weeks after delivery to assemble the shed 5x8 pent roof due to amount of rain. Is now built and looks good and feels quite sturdy. I do have a couple of concerns, 1, instructions not the easiest to follow but 2, my main concern is there does seem to be a lot of condensation from the roof. I did ask if this could be a problem when purchasing and was assured that it wouldn't be. I'm hoping that this will improve as it has been very wet and damp. However, I'm wondering how this can solved ?

January 13, 2022
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Rated 1 out of 5 stars

Have complained earlier that the…

Have complained earlier that the product we ordered was of bad design / manufacture in the sense the sliding door is virtually in-operable. There was no response to this complaint / shortcoming.

November 22, 2021
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Reply from SM Garden Sheds

Mr Mohan we are sorry to hear that you have been experiencing issues with your shed. Could you possibly send some photos into to us at sales@smgardensheds.com and we will look into your complaint. Our installers are highly professional and we do take complaints seriously.
Once we have the images we will be able to look into your concerns and address them accordingly.

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Rated 5 out of 5 stars

Really impressed with the quality of my…

Really impressed with the quality of my shed, from ordering to delivery I was kept up to date with the whole process and would definitely recommend

November 22, 2021
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Reply from SM Garden Sheds

Duncan

Many thanks for your review. We do aim to please our customers.

Rated 5 out of 5 stars

Fantastic service and good quality item

Fantastic service and delivered when they said they were coming. Very good quality shed. We are very happy with it.

November 12, 2021
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Reply from SM Garden Sheds

Irene

Thank you for taking the time to leave us such a fantastic review!

Rated 5 out of 5 stars

SM were excellent with their service…

SM were excellent with their service and over phone help I can not fault them.
I had a 6x4 GLOBEL shed which I found straight forward to build but the instructions must be followed, I did the work on my own although 2 people are recommended, a larger shed would require 2 people. My only slight complaints are :- I had 4 holes that did'nt align so had to drill them out ( no big problem) and also found the threaded screws difficult to get the nuts on, if they were just 2/3mm longer they would be perfect. Finally I'm not impressed by the lock but they are only about £2 to buy a good easily secured one.
All in all I'm very pleased with the shed, and can not fault SM Garden Sheds.

November 9, 2021
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Rated 5 out of 5 stars

Brilliant Shed Company

Excellent order process from customer services. Even price matched another supplier. Long lead in time but in no rush. Kept me updated throughout. Delivery by excellent driver who unloaded straight into garage. When erecting the steel shed a few pre drilled holes a little off centre but manageable. Unfortunately the wrong fitting pack was included with 2 supports missing. Following a phone call the missing parts where delivered the following day. All in all a great experience and superb value for money compared with a wood shed.

October 22, 2021
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Reply from SM Garden Sheds

Andy

Many thanks for your positive review. We do hope you like you're new shed.

Rated 5 out of 5 stars

Quality products

Quality products. Very good initial service and kept up-to-date with when delivery will take place. Every confidence in the company going forward. Highly recommended.

October 16, 2021
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Reply from SM Garden Sheds

Bryan and Helen

Many thanks for your positive review. We do hope you like your new Lifetime Heavy Duty Plastic Shed.

Rated 1 out of 5 stars

Very disappointed with the condition of…

Very disappointed with the condition of the product. When i first ordered i was told there was one bench left, which i thought was good. I did not appreciate that as my bench was last in the line it would be so poorly finished, and several parts did not match.
I believe if the product if in good condition would be value for money, but as it wasn't, well there you are. I have been asked to take pictures, but as i am unable to do this digitaly i am no further forward.
Better monitoring of goods despatched may be the way forward.
Disappointed from Warwickshire.

October 8, 2021
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Reply from SM Garden Sheds

Mr Hindley

I am sorry to hear that you have been having issues with your Poseidon Swing Seat Arbour.

In order for us to investigate your complaint we request for images to be taken of the product. From these images it would help us to determine a resolution to your complaint.

If you are unable to take a digital photograph could a neighbour or family friend possibly take one? Or you could alternatively post a picture to us by Royal Mail.

We do require a picture so that we can see what the problem is.

Please feel free to email us at sales@smgardensheds.com

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Rated 5 out of 5 stars

Good value & quality metal shed

Good value & quality metal shed. Friendly helpful delivery. Overall happy with purchase. Would recommend.

September 25, 2021
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Reply from SM Garden Sheds

Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Rated 5 out of 5 stars

good chairs

good chairs - prompt delivery - good price

September 9, 2021
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Reply from SM Garden Sheds

“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

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