I have ordered some pens on the 4th of March and still have not received them...have contacted them on 2 occasions by email, same on Instagram account, no response whatsoever....Shocking customer ser... See more
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I purchased the newest set and received my order without gels at all, supposed to be 3 none of them been delivered. But extra brush and coco smile carbon powder, few adverts not what’s important - ge... See more
Company replied
Everything I ordered was in a box, very fast delivery ;)
worked very good :) im satisfied
NOT RECOMMEND...I have ordered some pens on the 4th of…
I have ordered some pens on the 4th of March and still have not received them...have contacted them on 2 occasions by email, same on Instagram account, no response whatsoever....Shocking customer service and waste of money (50£)!
March 21, 2023
Unprompted review
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I really recommend 10/10 :)
April 26, 2022
Super white teeth
June 28, 2021
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I’m very happy with white smile 😃
May 14, 2021
I purchased the newest set and received…
I purchased the newest set and received my order without gels at all, supposed to be 3 none of them been delivered. But extra brush and coco smile carbon powder, few adverts not what’s important - gel. Wrote an email to customer service team, awaiting response, but can’t do what I planned to do but have to wait. I’m genuinely disappointed.
May 6, 2021
Reply from SmileSecret GmbH & Co .KG
Witaj Marcelo,
dziękujemy za Twoją opinię.
Wierzymy, że po wyjaśnieniu i dokładnym sprawdzeniu swojego zamówienia zmieni Pani opinię, która nie jest zgodna z prawdą i jest dla nas krzywdząca gdyż zamówienie otrzymała Pani kompletne.
Życzymy przyjemnego korzystania z naszych produktów.
Serdecznie pozdrawiamy
SmileSecret Team.
Fast shipment!
April 19, 2021
Reply from SmileSecret GmbH & Co .KG
Witaj Justyno,
dziękujemy za Twoją opinię.
Cieszymy się, że realizacja zamówienia przebiegła sprawnie i bezproblemowo.
Życzymy wszystkiego dobrego i zapraszamy do nas ponownie.
Serdecznie pozdrawiamy
SmileSecret Team
Reply from SmileSecret GmbH & Co .KG
Witaj Izabelo,
pięknie dziękujemy za Twoją opinię.
Perfekcyjnie, że jesteś z nami.
Życzymy samych przyjemnych chwil z naszymi produktami i zapraszamy do nas ponownie.
Serdecznie pozdrawiamy
SmileSecret Team
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Great and fast
April 7, 2021
Reply from SmileSecret GmbH & Co .KG
Witaj Karolino,
dziękujemy za Twoje zdanie i podzielenie się swoją opinią.
Zapraszamy do nas ponownie.
Serdecznie pozdrawiamy
SmileSecret Team
Reply from SmileSecret GmbH & Co .KG
Witaj Lidio,
dziękujemy za Pani opinię.
Prosimy o kontakt z naszą obsługą klienta na: pomoc@smile-secret.pl
Chętnie pomożemy w złożeniu reklamacji i dalszej realizacji Pani zamówienia.
Serdeczne pozdrowienia
SmileSecret Team
The courier treated me rude
The courier treated me rude, took the package to the wrong address, and the reprimanded one stated that such an address was in the order. I had to go to that address myself and pick up a package from him.
March 24, 2021
Reply from SmileSecret GmbH & Co .KG
Hello Martyna,
we are very sorry that this happened to you. Please understand that we have no influence on the work of the couriers.
But we hope that you are now convinced of our product.
Best regards
your SmileSecret team 🦷✨
Reply from SmileSecret GmbH & Co .KG
Hello Ewelina,
thank you very much for your positive feedback. 😊
We are very happy that you are so satisfied.
Best regards
Your SmileSecret team 🦷✨
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I havent received respond to my complaint
I have not received respond to my complaint. The charger did not work
February 9, 2021
Reply from SmileSecret GmbH & Co .KG
Dziękujemy za opinię i cieszymy się, że sprawa Pani zgłoszenia została pozytywnie rozwiązana.
Życzymy przyjemnego korzystania z naszych produktów a w przypadku jakichkolwiek trudności zawsze służymy pomocą pod adresem: pomoc@smile-secret.pl
Serdecznie pozdrawiamy
SmileSecret Team
Perfect thank you
January 26, 2021
Reply from SmileSecret GmbH & Co .KG
Dziękujemy pięknie za Pani opinię.
Zapraszamy do nas ponownie.
Serdecznie pozdrawiamy
SmileSecret Team
Reply from SmileSecret GmbH & Co .KG
Hello Emila,
thank you very much for your positive feedback. 😊
We are very happy that you are so satisfied.
Best regards
Your SmileSecret team 🦷✨
I had my order delivered 24 hours after…
I had my order delivered 24 hours after making purchase - very quickly. I decided to return my order (because of the ingredients of cosmetics) and I got refund also very quickly. So I can recommend the company, but the ingredients of every cosmetic should be published on webpage.
December 18, 2020
Reply from SmileSecret GmbH & Co .KG
Hello Dominika,
thank you very much for your positive feedback. 😊
We are very happy that you are so satisfied with our service.
The ingredients are visible on the website.
Best regards
Your SmileSecret team 🦷✨
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Reply from SmileSecret GmbH & Co .KG
Hello Dominika,
thank you very much for your positive feedback. 😊
We are very happy that you are so satisfied.
Best regards
Your SmileSecret team 🦷✨
Reply from SmileSecret GmbH & Co .KG
Hello Sebastian,
thank you very much for your positive feedback. 😊
We are very happy that you are so satisfied.
Best regards
Your SmileSecret team 🦷✨
It is not possible to ship to an inpost…
It is not possible to ship to an inpost parcel locker
November 30, 2020
Reply from SmileSecret GmbH & Co .KG
Hello Katarzyna,
thank you very much for your feedback. 😊
Please write to the customer support for more information about the shipping possibilities.
Best regards
Your SmileSecret team 🦷✨
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