Smile X Pirmasens Reviews 20

TrustScore 2 out of 5

2.2

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Company details


Contact info

  • Waisenhausstraße 20, 66954, Pirmasens, Germany

  • smile-x.de

2.2

Poor

TrustScore 2 out of 5

20 reviews

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Rated 1 out of 5 stars

Do not sign a contract with this Gym.

Do not sign a contract with this Gym.
Was working in Pirmasens comming from Portugal and i went to this gym because it was the closest to my house, upon getting there i informed the worker that was dealing with me that i didnt speak any german and we proceded to do the contract.
When doing the contract it was said to me by multiple employees that no matter what i could cancel the contract at any time by paying a 100euro cancelation fee.

Its been 5 months since i left Germany and i have tried to cancel the contract multiple times via email never getting a clear answer and never being allowed to cancel it.
Now they presented me a full bill to pay about this time i was trying to cancel the contract and a warning to pay in 10 days or they start a legal action against me.
Upon calling their service i got told i have to present a proof of residence outside of Germany, pay all the fees, pay 111euro more for cancelation and 4 more weeks of gym which comes to a total of more than 300euros.

Do yourself a favor and never sign any paperwork with this gym, they have an extremely predatory way of acting and will lie to you blatantly in order for you to sign.

April 24, 2024
Unprompted review
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Rated 1 out of 5 stars

AVOID THIS GYM!

I made a contract with Smile X because I wanted to move to Pirmasens because of a job offer. After 2 days I made a contract for the gym, my future employer decided not to sign the contract with me in Pirmasens branch and i had to move to another city. As I was not registered EVER in Pirmasens I asked to cancel the contract and they were so bad and didn't wanted to do anything. They didn't had any understanding for it. How I can train in Pirmasens when I live in Munich? So they brought me to the court and I ended up with paying some insane amount and I stepped only 2 times in their gym! Very bad managment and employees of Smile X. Avoid this place!

July 17, 2020
Unprompted review
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