Smileactives Reviews 625

SCAM! A subscription that you don't sign up for and continues to charge you AFTER CANCELLATION!

initially customer service seemed ok but this company practices offering a deal for a single order and in VERY fine print says after 1 month they will start your recurring subscription service. You get NO email notifying when the subscription shipment goes out so I found this out from a charge on my credit card and when I called they said they did not have to notify when these shipments go out. I would NOT purchase from this company and wish I had been more diligent before I ever purchased the single order. The product doesn't seem to be working great either and is not pleasant on my lips if I follow directions.

I bought this item to try it. I received it and used it for two weeks. The product is a waste of time, as it does not work at all. The advertising is very deceptive.
As for the company's practices, I was enrolled in a subscription I did not want. Upon being notified that my second shipment was in process, I cancelled. Although the order was in process, they refused to cancel it. It cost me $9.80 to return it, and subsequently told that I would not be reimbursed for the return shipping.
I called to verify the return and inquire about my refund, and was assured I would receive my payment shortly. When notified about the refund, it was $9.89 short.
Luckily, I will open a PayPal ticket to recover my shorted refund and shipping costs.
DO NOT BUY from these charlatans.

SCAM, company beware.. If you purchase this product you are unknowingly signing up for a subscription!!

They take your card number and charge it without your permission.
I accepted and paid for the first shipment but then canceled my subscription (that I didn’t know I had agreed to) and THEN they charge my card for a 2nd time for a product I didn't place..

Completely deceptive and unethical. Disputing charge through my cc company. Stay away!!!!
Deceptive business practices. Charged my CC for 2nd shipment(which I didn't sign up for)
Now they are threatening me with sending me to "collections" which is deplorable because I never signed up!!!
And when I called the customer service number I was told there was no documentation in the account that I had called to stop the bogus account and had spoken to someone.
Doesn't help the customer service company is overseas!!! That by itself is a challenge.

They signed me up for a ssubscription that I did not ask for. Sent me a product and then expected me to pay yfor it or the return shipping. Terrible experience.

I ordered what I thought was a simple trial whitening product — big mistake. After checking out I was automatically enrolled in a pricey subscription I never agreed to, and before I realized it I was hit with multiple charges. When I tried to cancel and asked for a refund, customer service was unhelpful and dismissive, and they kept finding reasons not to actually stop billing me. The whitening gel itself didn’t do anything noticeable, and now I’m left fighting unexpected charges with my bank. Absolutely the worst online purchase experience I’ve ever had and I would warn everyone to stay far away.

It does not work. They sent another tube without consent and can’t email them because it told me that it was an invalid email. On the line for an hour and no answer. Bogus!!!! Please don’t order this. You will be highly disappointed

The ad say 100% say whiter teeth. From my experience and all the reviews I saw that's a total lie. I bought the plan with two bottles of smile actives and the toothbrush for myself. One bottle for me and one for my wife. We've both used it for over 2 months and have not noticed a single difference. Its a total rip off and a waste of money. Don't bother purchasing this product. You will just be throwing your money away.

Another person that ordered on Black Friday deal and was subscribed. The first order had just arrived due to shipping issues and they shipped out products at full price. One large gel, three toothbrush-heads and 3 gel pens $190+
Absolutely INSANE pricing! Buyer beware!
I canceled subscription and sending this crazy order back for a refund.
Shady Shady Shady

The product itself was ok. Definitely not what it advertises. I ordered the promotion two for $24.95. The next month my cc was charged an additional $30.78 and I received another container of product. This container cost a total of $90.00+ they break up the payments into three equal payments. Yikes. Chatted with Customer Service. I guess I signed up for this. I cannot remember anything like this when I ordered. It must be hidden pretty good.
My only way out was to return all product under the 60 Day Guarantee with total refund. You pay shipping. Then Customer service said they would not charge me any additional payments, just keep the product. Interesting. Big Scam for sure!

Charged more than was supposed to. I did not sign up for that. They charged almost 186.00 for what was originally a 46.00 that I ordered after paying that they charged over 68.00 each month even after I called a wrote them to cancel
Horrible customer service…..told them to cancel and verbal and in writing and they still charged me again. I disputed the charge and they just did it again

BE VERY CAUTIOUS….I WOULDN'T RECOMMEND THIS TO MY WORST EMEMY……

If I could give zero stars I would. Complete garbage and who brushes their teeth that many times in one day.
The pen is ineffective in allowing the gel to flow
DO NOT BUY
Thankfully I only ordered the one time deal

Do yourself a favor. Don't buy this product. The product is not effective. Moreover, after a month that I purchased the products, they had charged me 30.00. Mind you this is only 1st of 3 monthly payments. Apparently, I unknowingly purchased 90.00 worth of 3.8oz toothpaste. Thank me later. You're welcome!

SCAMMERS! This company is criminal!
When you order, you automatically get signed up for a subscription that is almost 3 times as much as the initial order price. It is not stated anywhere that you will be automatically signed up, with the exception of the very bottom of the email confirmation of your initial purchase.
On 2/11 I was charged $63.37 out of the blue, approximately one month after my initial purchase on 1/13. I called and was told that the item was already shipped, and that there would be 2 additional charges of $63.37 (3/14 and 4/14) but if I wanted to keep it, they would omit the the 4/14 payment. I said absolutely NOT! Insult to injury, they said that I would be responsible for shipping and handling for returning! I am beyond ANGRY! They should be closed down! This is theft!

Do NOT buy from. As others have said, this company signs you up for multiple product shipments without your consent (or it's hidden in fine print).

If you purchase this product you are unknowingly signing up for a subscription. I even accepted and willingly paid for the second shipment (that was a surprise) but then canceled my subscription (that I didn’t know I had agreed to) and THEN they charge my card for a 3rd time (no product) just the “balance on my account.” Completely deceptive and unethical. Disputing charge through my cc company. Stay away!!!!

This company is a scam. I signed up for a trial sample and was automatically signed up for a subscription without being notified. I received a notification that my account was already charged again cancelled the subscription online and then called customer service to cancel the pending order and after waiting on hold for an hour was told we cannot cancel it you can return it at your cost and we will deduct our shipping from your refund. The worst company I have ever called they will be out of business after they screw people out of millions disgusting how these companies get away with this I am done ordering anything unless it is thru a website I trust. All these companies are just trying to find a way to screw people out of money before they go out of business.

I was added to a subscription without authorization. Do not order from this company. Not impressed with the product.

Horrible product and horrible customer service. They kept charging my account after cancelling the subscription. Sent all the products back and had to pay out of my pocket to send it back. I don’t think I am getting any of my money back. Save your money over $180 down the drain.

Deceptive subscription I did not authorize! When you cancel, the company then says you owe an additional amount (equal to twice the cost of the toothpaste). The toothpaste doesn't work and the company deceptively suckers you into paying ongoing.