A great start! Smileie sent me the standard impression kit, but the molds were too big. They kept on sending 3 more sizes until one fit. On a Zoom call, Dr. Arooj walked me through the impression... See more
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Review summary
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Reviews shaping this summary
Smilie company is well priced and fairly affordable. They offer night time aligned I’m excited about. I have received them yet and will leave another review then, but so far feels worth it to invest i... See more
Company replied
Impressions were difficult at first without help and by myself. After setting up a virtual consultation with Dr Arooj the impressions came out perfect the first time both top and bottom. She was very... See more
Company replied
From the beginning, I have found the process well organized and thorough. The aligners are doing the trick as I have seen results after the first aligner! I am using the nighttime upper and lower alig... See more
Company replied
Company details
- #1 of 8 best companies in Cosmetic Dentist
Written by the company
Smileie provides high-quality custom clear aligners at a fraction of the cost of traditional braces. Enjoy expert-designed treatment from the comfort of your home with faster, more convenient results.
Support & Convenience You Can Count On
24/7 live chat support and fast, free shipping to keep your smile journey smooth and stress-free.
Our team is available 24/7 via live chat to assist you at every step, from getting started to completing your treatment. We also offer free 24-hour shipping so you receive your aligners quickly without any extra cost. Your comfort, convenience, and satisfaction are our top priorities.
Contact info
United States
- Hello@smileie.com
- smileie.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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It was a great experience!
It was a great experience. Everyone was so helpful especially Brett who helped me through the entire process. He was very knowledgeable, responded very quickly and always answered my questions. At the end of it, I got my smile back!!
February 15, 2026
Reply from smileie.com
We’re thrilled to hear your experience was great. It’s wonderful that Brett could guide you through the process and that you’re happy with your smile!
Zoom call to help with impressions…
The zoom call to help with impressions was great! Dr Arooj was friendly and gave clear instructions and walked us through each step. It was so easy and we really appreciated her time!!
February 17, 2026
Reply from smileie.com
We’re glad the Zoom call with Dr. Arooj was helpful. It’s great to hear her clear guidance made the impression process easy and enjoyable for you.
Four Rounds of Treatment, No Results
I deeply regret purchasing aligners from this company. I went through four separate rounds of treatment, including refinements, and none of them delivered the results shown in the digital simulations I was asked to approve.
Each time, I followed instructions, wore the aligners as directed, and provided photos when requested. Despite that, the aligners were often loose, ineffective, and failed to close my gaps — which was the main reason I started treatment. With the most recent set, multiple steps were loose, and my teeth actually appear more spaced rather than improved.
What made this experience more frustrating was the constant back-and-forth of photos and projections with no real resolution. After four failed attempts, I was told there is no refund due to their policy, despite the treatment not working as promised.
This process was exhausting, expensive, and disappointing. Based on my experience, I would not recommend this company.
UPDATE: After posting this review, Brett Arndt continued contacting me multiple times requesting that I delete or change it. A refund was later issued for the second payment I made (refinement fee) only, not the full amount paid for the overall treatment. While I acknowledge the partial refund, it does not change the final outcome or my overall experience.
February 17, 2026
Unprompted review
Reply from smileie.com
Hi,
We’re sorry to hear you’re still feeling this way. We completed multiple rounds of treatment, carefully reviewed your case each time, and did our best to support you throughout the entire process.
You had previously mentioned that you would update your review once your concerns were addressed. While we fully respect your right to share your experience, we genuinely believe we made every effort to assist and resolve the matter professionally.
We truly wish you the best moving forward.
Dr Arooj gave clear and easy to follow…
Dr Arooj gave clear and easy to follow directions that made taking the impressions easy. I look forward to starting my teeth straightening journey once my aligners arrive.
February 17, 2026
Reply from smileie.com
Hi,
Thank you so much for your kind words! We’re thrilled to hear that Dr. Arooj’s clear and easy-to-follow guidance made the impression process smooth for you.
We’re excited for you to begin your teeth-straightening journey and can’t wait for you to receive your aligners. If you need anything along the way, we’re always here to help!
Reply from smileie.com
Hi,
Thank you so much for your kind feedback! We’re glad to hear that Brett was very helpful.
We truly appreciate your support and are always here if you need anything.
Extremely difficult to get the…
Extremely difficult to get the impressions right. It took months. We were Extremely agitated . After months, we got approved. Now, it has been 5 weeks since they received the molds and no liner yet. I do not recommend
February 15, 2026
Unprompted review
Reply from smileie.com
Hi,
Please reach out to us at hello@smileie.com , and we will immediately resolve your concern.
The DR
The DR. that I spoke with was very sweet and very knowledgeable about the impressions. she walked me right through it without any trouble. the virtual video should be a must from the start. save time and molds.
February 12, 2026
Reply from smileie.com
Hi,
Thank you so much for your kind words! We’re happy to hear that the doctor was sweet, knowledgeable, and able to guide you smoothly through the impression process.
We truly appreciate your suggestion about starting with a virtual video session — that’s valuable feedback, and we’ll definitely take it into consideration to help save time and materials for our customers.
Thanks again for sharing your experience!
Very happy
Very happy with the service I received from Dr Arooj. She took the time and gave me tips to get an approved impression. She made the process easy.
February 12, 2026
Reply from smileie.com
Hi,
Thank you so much for your wonderful feedback! We’re delighted to hear that Dr. Arooj took the time to guide you and provide helpful tips to get your impressions approved.
We’re so glad she made the process easy for you. We truly appreciate your support and are always here if you need anything!
Impressions were difficult at first…
Impressions were difficult at first without help and by myself. After setting up a virtual consultation with Dr Arooj the impressions came out perfect the first time both top and bottom. She was very patient and helpful. Thank you!
February 5, 2026
Reply from smileie.com
Hi,
Thank you so much for sharing your experience! We’re so glad that after your virtual consultation with Dr. Arooj, your impressions came out perfect on the first try.
She’ll be happy to hear that her patience and guidance made the process easier for you. We truly appreciate your kind words and thank you for choosing us!
Reply from smileie.com
Hi,
Thank you for your feedback! We’re so glad to hear you had a good experience.
Reply from smileie.com
Hi,
Thank you for your kind feedback! We’re so glad to hear that Dr. Sibtain walked you through the entire process from beginning to end.
We truly appreciate your support and are always here if you need anything!
Smileie has been a FANTASTIC…
Smileie has been a FANTASTIC experience! It’s easy, you do everything at home, their online support is terrific – including a really responsive personal advisor. I had InvisAlign through a dentist years ago, but didn’t replace my aligners when they broke and let my teeth shift. I found Smileie online and tried it. It has been exactly the same, but only one-third the price! Highly recommend💯
January 25, 2026
Reply from smileie.com
We’re glad your experience with Smileie has been fantastic. It’s great to hear the at-home process and online support made things easy, and we appreciate your recommendation.
Smileie has been great to work with
Smileie has been great to work with. Communication has been great and when I had trouble getting my upper impression done correctly they set up a zoom call with Dr. Arooj who helped me get it right. She was awesome to work with. Looking forward to the results
January 29, 2026
Reply from smileie.com
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience with our team and that the Zoom call with Dr. Arooj helped you successfully complete your upper impression.
She’ll be so happy to know you enjoyed working with her. We’re just as excited for you and look forward to seeing your results! If you need anything along the way, we’re always here to help.
100% Recommend
Smileie has great customer service and provides quality treatments that made my teeth look better than ever!
January 28, 2026
Reply from smileie.com
Hi,
Thank you so much for the amazing feedback and for the 100% recommendation!
We’re thrilled to hear that you’re happy with our customer service and that your treatment made your teeth look better than ever. That truly means the world to us.
Very well instructed by Dr
January 28, 2026
Reply from smileie.com
Hi,
Thank you for your feedback! We’re so glad to hear that you were very well instructed by the doctor.
I needed help with doing my impressions…
I needed help with doing my impressions and I got the help I needed. Dr Arooj did a great job assisting.
January 25, 2026
Reply from smileie.com
Hi,
Thank you so much for your kind feedback! We’re glad you were able to get the help you needed with your impressions.
Dr. Arooj will be happy to hear that she was able to assist you successfully. We truly appreciate your support and are always here if you need anything!
Reply from smileie.com
Hi,
Thank you for your feedback! We’re glad to hear that Dr. Arroj and Brett were extremely helpful.
We truly appreciate your support!
The doctor was extremely helpful in…
The doctor was extremely helpful in helping me make sure my impressions were done correctly. She took her time and I was never rushed. Just supported me through the process.
January 24, 2026
Reply from smileie.com
Hi,
Thank you for your feedback! We’re glad to hear the doctor was extremely helpful, took her time, and supported you through the entire impression process.
We truly appreciate your kind words!
Easy Peasy
Dr. Arooj was such a great help and made doing my impressions easy as could be! I’ve had nothing but a great experience so far with all things Smileie. Highly recommend.
January 20, 2026
Reply from smileie.com
Hi,
Thank you for your feedback! We’re so glad Dr. Arooj made taking your impressions easy and that you’ve had a great experience with Smileie so far.
We truly appreciate your recommendation!
Excellent customer service!
The customer service I have received from Smilie, specifically Brett Arndt, has been exceptional. He always responds to my inquiries immediately and has been helpful when I have experienced difficulties uploading pictures.
Most recently my son had trouble with his bottom retainer and Brett informed me he would get a new one sent out immediately.
There are several companies providing aligner services but I highly recommend Smilie.
January 18, 2026
Unprompted review
Reply from smileie.com
Hi,
Thank you so much for your kind words! We’re thrilled to hear that Brett has provided exceptional support for both you and your son.
We truly appreciate your recommendation and are glad we could make the process smooth and helpful for your family!
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