Smith & Graham Solicitors Reviews 38

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Terrie and her team are very efficient, worked tirelessly in the best interest of their client. Thank you !

Rated 5 out of 5 stars

Recently we used Smith & Graham's conveyancing service for our first home. From the initial call made to reception all the way to collecting our keys and settling in, the process was so smooth and eas... See more

Rated 1 out of 5 stars

Not worth the money; not polite in person either; won't directly speak to you once identity is confirmed -- sends the apprentice/admin to deal with it which is quite hierarchical in my opinion. Not ve... See more

Company replied

Rated 5 out of 5 stars

Recent House purchase. Andrea in Peterlee was outstanding. Answered questions with confidence, knew exactly what was due and when. Has the confidence and knowledge that put us at ease knowing we were... See more

Company details

  1. Legal Services

Written by the company

Established in 1888, Smith and Graham Solicitors has continued to expand into one of the leading firms in the North East of England, by building on our ethos of sound judgement, in depth knowledge and clear vision. We are a multi-disciplined law practice providing high quality, cost effective legal services to individuals whatever the legal issue. We pride ourselves on our level of client service, constantly striving to ensure our clients expectations are satisfied by our team of legal experts. We specialise in Personal Injury, Medical Negligence, Wills, Trusts and Probate, Conveyancing and Criminal Law. We have offices in Hartlepool, Middlesbrough and Peterlee.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

38 reviews

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Rated 5 out of 5 stars

Conveyancing service, first time buyers

Recently we used Smith & Graham's conveyancing service for our first home. From the initial call made to reception all the way to collecting our keys and settling in, the process was so smooth and easy, no hidden fees, fast responses and transparency the entire process. A special mention to Terri who has been nothing short of incredible, I would recommend Terri time and time again to friends and family. Our family have always used Smith and Graham solicitors but never for conveyancing however now I am assured that the service is top quality in all departments. Thank you again to the team but especially Terri for your hard work and support! Grace & Hubert

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Best solicitor i could have asked for

Couldnt have asked for a better solicitor than Bethany. She was fantastic from start to finish. Communication throughout the process was second to none. Constant reassurance and walking me through the process was perfect for me. Even right up to the final days of completion, things were going wrong on the other solicitors side but Bethany was going above and beyond to help correct them even though it wasnt her responsibility. There isnt enough words to describe how grateful i am for the work she did. I’ll be telling all my friends & family, this is who you want as a solicitor

February 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Thank you Smith & Graham for acting on…

Thank you Smith & Graham for acting on my behalf.

I cannot recommend Terrie Stoker highly enough. From start to finish, Terrie was professional, knowledgeable, and incredibly supportive. She took the time to clearly explain everything, kept me well informed throughout the process, and always responded promptly to any questions or concerns. Her expertise and attention to detail gave me complete confidence, and I felt genuinely looked after during what could have been a very stressful time. An outstanding solicitor who truly goes above and beyond for her clients.

I felt genuinely supported and would not hesitate to recommend Terrie to anyone looking for a reliable and highly skilled solicitor for a property purchase.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Selling a home can be very stressful…

Selling a home can be very stressful however Shannon and Zarah made the process a lot more reassuring. They provided me with regular updates and explained things along the way to ease my stress. Shannon went above and beyond and I would highly recommend her.

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

Definitely Avoid using this solicitor…

Definitely Avoid using this solicitor for purchasing a house. I was buying a house and the seller was using this solicitor. The solicitor has passed off an incomplete electrical report and the report had been deliberately falsified and these solicitors have passed on the report without checking it correctly

January 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish, Smith and Graham Solicitors, was incredibly professional, clear in their communication, and handled my House purchase with impressive efficiency. I highly recommend Smith And Graham and will definitely use them again."

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommended.

This is the third time we have used Smith and Graham recently for selling property. None of them straightforward yet Jameel, Andrew and Bethany have made it easy for us, by keeping us informed and always returning calls and emails. Thoroughly recommended.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Andrew

Andrew made the work easy his communication skills and PR is excellent a credit to any solicitor firm which employ him. Thank you very much.

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

The most thorough Solicitors

Looking for a solicitor when selling or buying your home can be tricky. If you don’t mind conveyancing taking months longer than other solicitors, then Smith and Graham of Peterlee and Middlesboro are for you

We are in a three-house chain. This involves 5 solicitor practices: the first is our buyers house sale (took only weeks), their bank (took just weeks), Smith and Graham for buying ours (taken months and still ongoing), our solicitor for selling our house (only took weeks) and our solicitor to buy our new place (also only took weeks). So out of 5 solicitors, 4 are really efficient, however, we are all are held back by Smith and Graham

Most solicitors are great. 80% of the practices in this review are fast and to be recommended

You’re probably thinking our house has lots of problems. The house was built in the last 20 years, I bought it 15 years ago with no issues from my solicitor back then (I didn’t use Smith and Graham). Now it’s up for sale and it’s taking months and months. But why?

They are searching for every possible problem and taking weeks to deal with each of them. Most of these ‘problems’ seem to be nothing more than a theoretical “what if”. They want information from before the house was even built, going back to the original plans from 30 years ago. Information that was approved by the Durham County Council when the place was built. Smith and Graham are so thorough, they want it all again, just to be sure

So, if you are in no hurry to move and want to have issues raised at every turn, the most detailed investigation ever carried out, nothing missed and everything to deal with, Smith and Graham of Peterlee and Middlesboro are the conveyancers for you

November 26, 2025
Unprompted review
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Rated 2 out of 5 stars

Dreadful comms

Dreadful comms. Never reply to emails … their inbox is full!?! Take your money and direct service in return.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you to Bethany and Andrew

Thank you to Bethany and Andrew.

Selling your home can be stressful and a worry.

Both Bethany and Andrew were very professional through out the journey. The communication was good and if I contacted the office - I received a reply or call soon soon after which really helps when the process can drag out- and you are unsure at what stage you may be - mine didn't.

Thank you again - you made the whole experience
a great one.

Steph



May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Smith & Graham solicitors…

I’ve used Smith & Graham solicitors twice in the past 6 months and they have been fab to work with; keeping me updated throughout both processes. I would definitely use them again. A special thank you to Beth.

May 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Good conveyance experience

I was referred to Smith and Graham through Pattinsons estate agency who were selling my late mothers bungalow .I was impressed with the speed at which the exchange and completion went through , as well as professionalism of the firm
Mr Jameel Bashir kept me up to date with the process and Andrew Temple answered all my queries in a timeous manor .The fees were reasonable and transparent from the start .( especially with the allowance towards their costs under the Pattinson selling package )Although it was a straight forward sale with no mortgages involved or other property to buy it was time sensitive and was managed in under 6 weeks .The PAs at the Hartlepool office were pleasant and helpful and passed on all information to Mr Bashir and the conveyancing team I do not hesitate to recommend this firm for conveyance
Thankyou Mrs Julie Maxwell

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely Professional

Bethany was our main point of contact during the sales process.
She was extremely professional and kept me informed of everything throughout.I would not hesitate in recommending Smith & Graham for conveyancing and once again many thanks to Bethany.

January 23, 2025
Unprompted review

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