Smiths Of Harrogate Reviews 

We needed as new Hypnos mattress, Frank was exceptional! Knowledgeable, yet friendly. Helpful, but not pushy. A perfect experience. Highly recommended! And at a great price too!!!!!

Excellent Service. Having ordered a replacement spring online for my Himolla recliner chair, I received a phone call within 10 minutes checking that I had ordered the correct one. There are 2 sizes for this chair. Most impressed by the personal caring touch.

Fantastic family run store with an array of top quality furniture all under one roof. Steve Dyson was very helpful to us with our purchase of a sofa set and mattress. Thanks Steve

wow - customer service at its best.
Travelled 2 hrs to meet Frank based on the reviews on here - needed a new mattress but didn't want to be overwhelmed and wanted expert advice as I have a neck pain issue. Frank was brilliant, kept within budget, really knew his stuff. No hard sell. We bought a new mattress within 20 minutes, it was so clear which one was for us.
Knowing we had travelled, they provided us with a welcome coffee and we felt really looked after.
All 3 generations of the Smith family were present - so lovely to still have independent retailers like this. Everyone should support good independents - use them or lose them.
Our mattress was no dearer than a similar we had priced up locally. Free delivery over on the Fylde Coast, and £40 (seems standard) fee for removing old mattress.
Mattress was delivered yesterday. Great comms, pleasant and polite delivery men who actually arrived early (when do we ever hear that these days??!).
Honestly, if you are looking for any furniture, Smiths have a great showroom with free parking outside. Can't recommend highly enough and we are so glad we found you.
Have spread the word to many friends and family members so think you will be getting lots of new customers from the Fylde!
Well done Smiths! and Frank!

Super friendly, knowledgeable staff. Not pushy in any way. Brilliant experience. Thank you Paul

Excellent service from a highly experienced and knowledgeable member of staff. Warm friendly welcome from another member of staff who ensured I had exactly what I needed on my visit - I was impressed that he passed on to his colleague that I had travelled a long way to the store that day.
Great value for money on the goods I subsequently ordered, with website indications of discounts all a honoured to the letter. A truly first class service.

Great choice and range of sofa's and chairs in the showroom. We were allowed the time to browse without being rushed or sales pressure. The staff were extremely helpful, knowledgeable and patient (we did spend a good few hours deciding on which sofa to purchase). Nothing was too much trouble. We felt the products were competitively priced. We felt assured that our personal information would be protected we were informed in detail about their data protection policy. We would certainly recommend Smith's of Harrogate. We are now looking forward to our new sofa delivery' Thank you Smith's of Harrogate.

Excellent help and info. Great service.

Clear pricing, free delivery and good communications.
Easy ordering and friendly staff.
A pleasant experience, I am pleased I decided on this company.

Completely open and transparent regarding pricing which enabled that decision to be put on one side and concentrate on the product description example correct sizing , comfort and fitting.
Very knowledgeable staff member (John) and friendly which left me having full confidence that both the product and deal was very fair.
Highly recommend this company.

Excellent service from a good quality local independent company

Excellent purchase experience. Good old fashioned service and care. My Ercol lamp table is on order and I’m looking forward to receiving and enjoying it. Special thanks to John Chamberlain for going that extra mile. Kind, friendly and helpful. Can’t ask for anything more than that. I won’t hesitate to return to Smiths for my future furniture requirements.

After carefully researching what we needed in a recliner, we decided to visit the store. The hour-long drive was well worth it to see such an impressive selection of high-quality furniture. Steve Dyson guided us expertly through the different ranges, as well as the extensive choice of fabrics and leather finishes.

The depth of knowledge and experience at Smiths really sets them apart from other retailers we’d visited. It’s clear this family business takes great pride in what they do.

We were able to order exactly what we wanted, tailored perfectly to our requirements.

Nice to browse without being hassled. Salesperson Paul very helpful and knowledgable about chosen sofa and sale concluded without fuss. Worth the trip from East Yorks.

Brilliant quality and service.
All communications were handled quickly and efficiently
Goods were delivered, unwrapped and placed carefully. The delivery team were on time, professional & polite and all wrapping was taken away.
Have since placed another order for matching items and feel confident we will receive the same level of service.
Would definitely recommend Smiths of Harrogate based on our experience so far.

Excellent product knowledge and pleasant service

Graham took our order efficiently was a seamless process from start to end. Great knowledge of the product.

Very informative and friendly salesman

Warm welcome, helpful and friendly staff and no pressure. Thank you for an excellent experience resulting in a good outcome all round.

Excellent service, so pleased how brilliant they are, spoke to someone as soon as I phoned, no press this or that, sorted my problem out within an hour, rang me back to keep me in the loop, very professional.