Smith Thompson Home Security Reviews 461

This company does an excellent job. I would highly recommend their security service. They are really easy to work with and it is nice to know they are overlooking my security system.

I have had excellent service from Smith Thompson home security. The customer service is really good. They are always available. The installation process was easy. I would highly recommend using this service.

I had been with ADT the previous 4 years, and service kept getting worse, while price went up. I changed over to Smith Thompson and have been very impressed. The Technician kept their word and gave me a call 30 minutes before arriving at my house. He was very friendly and knowledgeable. Things were installed quickly at a very affordable rate! I am very happy with the move.

I love their service! I used to use Smith Thompson when I lived in Dallas, and now using them here in San Antonio. Always a low price with fantastic service. Fortunately, in over 3 years of service, I've never had situation where alarm went off so no real life experience with their monitoring speed. However, setting up was easy. Their installation fees were reasonable (forgot that had a new door with no sensors), and no one beats their monthly monitoring fee. I highly recommend them.

Great company! Super responsive! They provide professional service at a very reasonable price. I have been using their service for about a year, and never had any issue with the service. When the alarm goes off, they always call promptly to check. I am very pleased with their service.

Never had an issue with the service. They call promptly to check when my alarm goes off and are helpful when I need to change a setting. The Pest service hasn't let me down either. They uphold their warranty.

Wow - not sure they could have been more helpful or responsive. No contract terms too. Easy to schedule an appointment and they arrived on time as well. System was explained and questions answered. Thanks!!

This company is top notch. Our tech was knowledgeable and professional. Very good and highly recommend!

I have nothing negative to say about Smith Thompson so far. Best prices that I could find, NO contract, and when I called to inquire about setting up service they had someone out within the hour. Great customer service and I feel much safer in my home now.

I am so happy that I chose Smith Thompson Home Security. Their prices are so affordable and competitors can't be beat. The setup was so easy and fast. There's also no contract with them and they give you one free month if you pay for the year. Smith Thompson is a great company and I highly recommend them!

From the get go this was an amazing experience! From setting up installation to the technician. I was able to get the instillation within a couple of days of calling and the technician was in an out within an hour. Gary went over everything with me in detail and answered any questions I had. I added on the app as well. Not to mention the price all of this just for $23 a month and no Contract. I highly recommend this company!!

Smith Thompson made my first time home security set up process smooth and painless. They worked with my schedule, helped me understand the process and described the options available to ensure the level of comfort I needed to know that my home is secure.

The team and their services have both been great so far. The installer came within the window that they mentioned, and he called ahead when he was on his way. He was very quick with his setup work and he showed me how everything worked. He didn't even mind when I asked a dozen questions! He told me about some other things I could purchase but was absolutely NOT pushy at all when I said 'no'. And when we accidentally set off the alarm, the woman who called to see what happened was as nice as can be! They are very affordable and they don't lock you into a crazy contract either. Highly recommend!

You can trust Smith Thompson with your security needs! So professional! I would use them again and recommend them to friends and family.

We recently purchased a new home. The company that installed the alarm system was very expensive for monitoring services so I contacted Smith Thompson. It was a great decision. The sales person on the phone was able to determine that they could monitor my system. The technician that came for the installation was exceptional. He totally checked out the system to ensure it was working and then gave us a very clear walk through on how to use the system and set up its features. I would recommend Smith Thompson to anyone needing alarm monitoring services.

I am totally pleased with your company. Thank you Shawn for having great customer service and knowledge of my system. He answered all of my questions and walked us through all of the settings.
It's also great that we have NO CONTRACT & LOW PAYMENTS!!
I will refer my friends and family.

We are very pleased with the recommendation we got to choose Smith Thompson as our alarm monitoring company. Our initial conversation convinced me 100% that this was the company for us: no pressure just friendly information and Kevin was very professional in going through the know-hows and hands on instructions... will definitely recommend Smith Thompson to my firmada and relatives.

Thanks Kevin
Thanks Smith Thompson

Setting up with Smith Thompson was a surprisingly pleasant experience. It look less than 24 hours from calling the company to having them come over and finish setting up. The technician that came to setup was kind enough to explain and demonstrate how everything worked. There were some problems with alignment of the sensors when the house was built, and the technician quickly fixed them. Response time is prompt, in my experience. I have forgotten to turn off the alarm a few times before opening doors, and I have received calls in less than 30 seconds.

We have really enjoyed Smith Thompson Security over the past few months. Customer service has been great, the installation process was seamless, and we have referred our friends and family. Cost is much more efficient with SMith Thompson compared to other alarm systems. And they are very dependable. Definitely recommend.

We recently switched to Smith Thompson. We were very happy with Clint, our technician. He was fast, friendly, efficient and informative. I would recommend this service.