Smokea’s selection gives me the kid-in-a-candy-store feeling every time. My water pipe got here in four days bubble-wrapped like a VIP, and it hits like a dream. They shorted me one packet of Raw Blac... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The design on the cans changed, therefore I wasn’t sure that I received the same product that I ordered. The product was in fact the same by the nutrition facts although I see that instead of being ca... See more
Solid go-to for glass and papers. Usually ships quick—last order was at my door in three days—but one piece had a tiny chip. Customer service swapped it fast, so I’d still recommend them. Good prices,... See more
Company replied
Everything I've ordered here has gotten to me fine within about a week each time. All of the products have been great except for two recent ones, but other than those I love the options and prices her... See more
Company replied
Company details
- #26 of 29 best companies in Tobacco Shop
Written by the company
Smokea is the world's best online head shop featuring a wide selection of glass pipes, bongs, rigs, vaporizers and other smoking accessories. Offering free shipping to the USA, SMOKEA® rewards, hassle free returns, outstanding customer support and the ...
Contact info
1051 Liberty Industrial Dr, 63366, O Fallon, United States
- support@smokea.com
- smokea.com
4.1
Great
698 reviews
Replied to 95% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
you folks have been great every time.
I have bought from you many times now. Your service has been awesome, and I will keep buying from you.
October 1, 2025
Always great!
Always fast shipping. Packaged well. Order arrived as seen online. Everything positive with my orders. Thank you very much!
October 2, 2025
Good communication and Fast…
Good communication and Fast shipping,and real good quality cartridges. The best in TCHa products. The "Torch" brand carts are very good,but the "Modern Herb Co." ones are the Best!
October 2, 2025
This is probably the best head shop…
This is probably the best head shop online , hands down. Great selection, fast delivery, and I'm not just saying that. This is the only smoke shop I buy from. Great service! Great products!
September 24, 2025
Arrived early and had no damage only…
Arrived early and had no damage only problem was the company sent me the wrong item but it all worked out in the end will definitely buy again and I loved the all 50 state shipping
October 1, 2025
The design on the cans changed
The design on the cans changed, therefore I wasn’t sure that I received the same product that I ordered. The product was in fact the same by the nutrition facts although I see that instead of being called cannabis water it’s called seltzer. I enjoyed it nonetheless🤷🏽♀️
September 24, 2025
Product was delivered early
Product was delivered early. Customer service was great.
My product came damaged and I had a refund the next day.
Great job!
Def recommend.
September 24, 2025
They understand the older and newer ones for the ease of purchase. Price was outstanding, I'll happily be back to purchase other items.
Smokea has the best pricing, as well as new and old terms for the ease of purchasing. Im happily going to return to make more purchases!!
September 30, 2025
I like the fast shipping
I like the fast shipping. Many items to choose from. Web site is very customer service friendly.
September 29, 2025
fast shipping and quality products
September 29, 2025
Product broke before I could use
Product broke before I could use. Glass became cracked.
September 29, 2025
Reply from SMOKEA
We’re sorry to hear this. We take product quality very seriously. If an item arrives damaged, we’re always happy to help with a replacement or resolution. However, we don’t see any prior contact regarding this order. In the future, please reach out to our support team with your order number and photos of the item so we can review the situation and assist you appropriately.
Excellent products
Excellent products, excellent service, and excellent customer service.
Excellent procurement of both consumables and devices.
October 5, 2025
Unprompted review
Reply from SMOKEA
We truly appreciate your thoughtful review. It means a lot to hear that you value our product selection and customer service. Thank you for your continued support.
Reply from SMOKEA
Thank you for the great feedback! We’re happy to hear your order arrived quickly and met your expectations. We look forward to your next visit.
Slow shipping, worse customer service from Mark
This business is a website, and a warehouse. And they still manage to take longer than average Joe selling things on ebay, to get their products in the mail.
On the morning of the third day of my products not shipping, only tracking created, I emailed to ask. And "Mark" was not polite, short, borderline rude, and completely unhelpful in repeating the shipping terms.
Yes, I understand that you have time to ship it, and that it will still arrive on, or before the estimated date, and yet, when a literal warehouse, built to efficiently move products, takes longer than my grandma to get something in the mail, then following up is valid.
Mark seemed annoyed from the beginning. Terrible customer service.
September 3, 2025
Unprompted review
Reply from SMOKEA
We take feedback seriously and would genuinely like the opportunity to look into this. Unfortunately, no order details or contact information were provided with this review. We also reached out directly to request more information but did not receive a response, which makes it difficult to investigate further.
For clarity, orders placed with our free shipping option have a 2–3 business day fulfillment window before they ship. Tracking is often generated during processing and updates once the carrier scans the package. If faster handling is needed, we do offer expedited shipping options at checkout.
Reply from SMOKEA
Glad to hear you were happy with the products and prices! We hope to see you back again soon.
Reply from SMOKEA
Happy to hear you like the product you ordered. We look forward to seeing you back again soon!
Fast shipping
Fast shipping. Good quality. Good price. We’re very satisfied with our purchase.
August 25, 2025
Reply from SMOKEA
Thank you for the great review. We're happy to hear you were satisfied with the products, price and shipping. We hope to see you back again soon.
Experience Couldn’t Be Better!
Website was easy to navigate. Checkout was simple. Turnaround was quick! Product arrived in perfect condition. Couldn’t have asked for a better experience overall. Will be back for my next wave of purchases.
August 25, 2025
Reply from SMOKEA
We're glad to hear you had a good experience shopping with us. We look forward to providing you with more amazing products soon!
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