Smokeday Reviews 

479
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast shipping, noting that packages arrive within just a few days and are wrapped securely. People also love the massive selection of items, emphasizing the outstanding product quality and the friendly, responsive customer support team. Buyers often mention how exceptionally easy the website is to use when placing their new orders. Some reviewers were not happy with receiving broken items or experiencing unexpected product defects during use. A small group of consumers also mentioned frustrating delivery situations, unhelpful responses, or experiencing difficulties getting proper replacements and refunds.

What people talk about most

Product

Consumers find product to be positive, highlighting that the items are super cute, work very well, and arrive... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products are well-made,... See more

Customer service

Clients share positive opinions on customer service, highlighting quick responses, helpful interactions, and... See more

Order

Users describe positive interactions with order processes, frequently highlighting fast shipping, easy... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm always apprehensive about trying a new vendor but Smoke Day exceed my expectations. Ordering = easy Customer service = answered my questions, just be patient. Communication = I knew eve... See more

Rated 5 out of 5 stars

We ordered a glass bowl, and were disappointed when it arrived broken. It's not exactly their fault, but it also seemed unwise to have shipped it in an envelope (with a ton of bubble wrap) rather than... See more

Rated 5 out of 5 stars

10/10!!! LOVE the piece, super cute & works very well. arrived quickly, amazing price!! great first time experience. i had some difficulty with applying a discount code to my order and the incredible... See more

Rated 5 out of 5 stars

Second time ordering from you guys, and I'm super happy with my purchase!!!! Thanks for offering beautiful and well-made bongs, perfect quality and coolest design, and in very affordable prices, you... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

479 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(479)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very trustworthy

The order was at first sent to the wrong address but the team were very quick to send me a new one without any trouble whatsoever the quality of my order was very good aswell

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

My first purchase experience was great.

I'm very pleased with my first purchase. The order arrived more quickly than I'd expected. It was securely packaged, and both pieces were undamaged.

The glass is reasonably thick, and the construction of each bong is spot on -- the quality is palpable.

The addition of a small grinder with my order was a nice touch as well.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

There was some issues with delivery and…

There was some issues with delivery and they without question sent a new package that arrived just 2-3 days later! The quality is wonderful and the chillum is absolutely GORGEOUS. Extremely happy with my purchase and service.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service was 10/10

Customer service was 10/10. My item went out of stock after I ordered late Friday night, and they reached out first thing Monday (the 1st business day after). They offered a similar item or a refund—I chose the replacement, and it was nearly identical. Fast shipping too—ETA was under 7 days! The correspondence between the agent and myself couldn’t have been better!

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Smokeday, a absolutely pleasant experience

Smokeday.com was a pretty great experience all around. The item I wanted was out of stock but they notified me immediately when it came back into stock. My Gpen Heyer was $120 CHEAPER than EVERY other website I researched!!! The unit came packaged well and arrived extremely fast! Like 2 days! I will almost definitely be buying more from smokeday.com. A+++

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Best place online for items like this.

Super fast shipping, they wrap your glass better than any company ive ordered from. Prices were decent for the items, sales are even better! That have a huge selection, there's something for every lifestyle. The customer service is on point as well! I am very happy with the service and quality I received from them and I will 100000000000% be ordering from them again in the future.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Smokeday came thru for us!!

Smokeday came thru for us!!! We needed some rigs for an event we were throwing as our originals got lost from another provider. Smokeday stepped in and saved the day with awesome shipping and amazing customer service! I'm rocking with Smokeday, period!

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

My order arrived faster than originally…

My order arrived faster than originally expected and even though it was missing one tiny piece the team was incredibly fast with responding and sending me the missing piece. Will definitely be buying from them again

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Man the item I ordered got to me and…

Man the item I ordered got to me and wouldn't charge. I emailed right away. Sent video everything. That was 2 or 3. Weeks ago. I emailed couple more times. They claimed looking for another item. Today I get email saying my package has been shipped.
If I could give 10 stars I would. It is not their fault my item was not working. It took a little time but they didn't even ask for the old item. They are 100%legit.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

amazing experience!

packaging was super secure! it was shipped so quickly and arrived within 3 days, customer service was very helpful when i emailed about a typo in my email <3

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Bought an item for my partner for her birthday. Prices were reasonable, high quality item, beautifully designed. Shipping was super quick — same day — and item was safely packaged. It did arrive with a minor defect from shipping (not their fault) but they kindly and professionally handled my concerns and replaced the item. They’ve certainly earned a loyal customer here!

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had the pleasure of doing business…

I’ve had the pleasure of doing business with Smokeday and can confidently say they go above and beyond when it comes to customer service. Every interaction I’ve had with their team has been courteous, helpful, and truly focused on meeting my needs. It’s rare these days to find a company so committed to customer satisfaction.
I’ve been consistently impressed with the quality of Smokeday’s products and the fairness of their prices. Everything I’ve purchased has been well-made, durable, and exactly as described. It’s clear they prioritize product value. It’s refreshing to find a company that offers such great value without compromising on quality. Highly recommended and will continue to do business with them!

May 7, 2025
Unprompted review
Rated 2 out of 5 stars

Looks totally different online vs. in-person

The image on the website was very different from what I received. On the website, it looked like high-quality colored glass. However, when I received the item, it looked like it was just painted with cheap, dull paint. Also, the cherry ornaments were much smaller on the actual item and the red color was less vibrant than the image on the website. Returning it would be a hassle since, of course, it’s glass, so I’m kind of stuck with a piece I don’t like. Just a bummer because the image online looked so pretty.

April 15, 2025
Unprompted review
Rated 4 out of 5 stars

Was very excited but once I put water…

Was very excited but once I put water in it I realised there was air bubbles? Throughout the wrap but they sent a refund for any complications and was a fast delivery:) was a hand ball but happy with the end result!

May 3, 2025
Unprompted review

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