I have been using Smokescanada for a while now, and have never experienced any problems with the ordering, and delivery (via couriers) has only been delayed once. That was when a major snow event ha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great Company to deal with. Any questions answered right away. Great tracking system so know where your cig's are. Good variety to choose from. Give discounts which we all apprecite. Never had a probl... See more
100% legit. Product is great, price is unbeatable. Have ordered several times and have never had an issue. Customers get loyalty points and I’ve actually had even deeper discounts when cashing the... See more
Amazing communication when I had a question….I entered the wrong email address for the email transfer and they responded quickly to let me know. I received my order in 2 days from when they received m... See more
4.5
Excellent
379 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
First off the selection is amazing
First off the selection is amazing. Most impressive is their customer service. You won’t find nicer people. Super easy ordering and a great thank you from them with points. I plan on becoming their number one fan 💜
October 2, 2025
Unprompted review
Great Company to deal with
Great Company to deal with. Any questions answered right away. Great tracking system so know where your cig's are. Good variety to choose from. Give discounts which we all apprecite. Never had a problem receiving my cigs, and always packaged well.
October 2, 2025
Unprompted review
I do appreciate the quick emails and…
I do appreciate the quick emails and service provided! Love this site
October 2, 2025
Unprompted review
I think the service is amazing
I think the service is amazing, the staff (Linda) is awesome. Friendly and fast. James is fantastic I made a wrong choice and he corrected it fast.
Thank you all for what you accomplish with me.
September 29, 2025
Unprompted review
Good service prompt shipping no…
Good service prompt shipping no complaints
September 12, 2025
Unprompted review
DO NOT TRUST
They are not legit
They ripped me off
They are not to be trusted
I am a disabled person on a pension
I cant afford this kind of loss
DO NOT TRUST THESE PEOPLE
This is there response for 9 days
August 23, 2025
Unprompted review
Reply from Smokescanada
Hi Denise,
Please note that we begin processing and shipping orders immediately upon receiving payment. In your case, the order was shipped on time without delay from our end.
As of today, your tracking information has been updated. According to the latest status, the delay is due to an "emergency situation," which typically indicates internal issues or disruptions within the courier’s network and its already beyond our control.
We sincerely apologize for any inconvenience this may have caused and truly appreciate your patience and understanding during this time. Please rest assured that we are actively monitoring your shipment and will continue to do so until it is successfully delivered.
If you have any questions or require further assistance, please don’t hesitate to contact us—we’re here to help.
Warm regards,
Smokes Canada Team
Great Place if you Have 2-3 wks You can Wait for DELIVERY!!!!
------ minus 5 stars
You guys need a -star system cause 1 star is too many. -And businesses can pay to take down negative reviews?! What a world we livev in.
Ordered on 1st, no pick up until 6th (New information now shows it was actually the 8th before it shipped). Delivery date was the 12th, then 11th, then the 13th ALL IN THE SAME DAY. then on 11th I get an update of delivery on 12th. Yes you geussed it! But there is a twist- on the morning of the 13th my tracking estimate says "We will update when possible". The shipping took so long that I had to buy local (Cause I'm an ADDICT) now I'm out twice as much- ridiculous. This is the place to shop if you have 2-3 weeks you can wait......Good Job Guys!
August 14, 2025
Unprompted review
Reply from Smokescanada
Hi Lari,
We sincerely apologize for the inconvenience and understand how frustrating shipping delays can be. Once an order is received and payment is confirmed, we process and ship it promptly.
After the package leaves our facility, delivery times depend on the courier. Occasionally, high volumes or unexpected courier issues can cause delays, and we’re closely monitoring every order to ensure it arrives as quickly as possible. To help avoid this in the future, we suggest placing orders a little in advance whenever possible.
We truly appreciate your patience and understanding and are committed to providing a smoother experience in the future.
Warm Regards,
Smokes Canada Team
They are so awesome
They are so awesome, answers questions, great shipping, I get updates regularly when I order
July 30, 2025
Unprompted review
Slow, Poor Service and full of Crap
They had my money by the 1st, I won't see anything until the 13th. Completely off from their Q&A. Customer service only thanked me for my patients.
@reply.
Please don't BS. You had my money on the 1st and it was processed. UPS only got the package on the 7th. I got that same bs answer from customer service. I SPOKE to UPS. You took forever, not the carrier. And my patience are long gone for your company. You have no business saying that you ship the next day when the 9am cut off is missed. And you have no business suggesting your customer service does anything beyond share the same "patience" crap you did just now.
And if we want to be really honest, you withheld my money when I asked for my money returned as nothing was obtained by UPS at the time I asked. And because you only take etransfer customers have no choice but bow to you.
You also send an email saying it was shipped when it sat for days with "label created" which was minutes after you got my money and they would NOT have had time to pick it up.
Stuff your warm regards. 2 weeks is not 2-5 days and you've done NOTHING but offer platitudes.
You website offers a discount for 5 star reviews with a screen shot of proof, I DOUBT your REAL rating is 5 stars at all.
Especially when your chat window is automated responses.
July 25, 2025
Unprompted review
Reply from Smokescanada
Hi Moar,
We sincerely apologize for the inconvenience and frustration this situation has caused. We completely understand how disappointing shipping delays can be, and please know this was never our intention—we genuinely share your frustration.
Once we receive payment, your order is processed and shipped promptly. However, after the package is handed over to the courier, it is no longer within our direct control. Unfortunately, due to the recent long weekend and a significant backlog on the courier’s end, deliveries are currently taking longer than expected.
We truly appreciate your patience and understanding during this time and want to assure you that we’re closely monitoring your order to ensure it arrives as soon as possible.
Warm Regards,
Smokes Canada Team
Amazing company got items within 2 days…
Amazing company got items within 2 days always helpful and informative when u need questions asked
July 29, 2025
Unprompted review
100% legit
100% legit. Product is great, price is unbeatable. Have ordered several times and have never had an issue.
Customers get loyalty points and I’ve actually had even deeper discounts when cashing them in.
June 27, 2025
Unprompted review
Great products & customer service!
Great products, prices, and customer service! I totally recommend them!
July 31, 2025
Unprompted review
easy to order
easy to order, shipment always arrives on time, great products and rewards. customer service always responds in a timely fashion.
July 31, 2025
Unprompted review
This Company always delivers a reliable…
This Company always delivers a reliable and consistent product and also offers some of the best customer service agents available in my experience anyway! thank you smokes canada you are always amazing keep up the amazing work !!!!
July 22, 2025
Unprompted review
Perfect experience!
Prices are excellent and easy-to-use site. Service and delivery times are awesome. Our go to company to order from.
April 12, 2025
Unprompted review
Great selection & service
Great selection & service. Very satisfied and highly recommend A+++
June 9, 2025
Unprompted review
They lie on there shipping times
They lie on there shipping times. Last time I'm buying from them. Select smokes faster less hassel. Order July 3 2025 it's July 7.
July 3, 2025
Unprompted review
Reply from Smokescanada
Hi Wayne,
We process and ship your order as soon as we receive the payment. However, once the package is handed over to the courier, we no longer have direct control over its movement.
There are instances where shipments take longer than expected because couriers may not immediately scan packages, or delays may occur due to the high volume of deliveries they need to handle.
We sincerely apologize for any inconvenience caused by the delay. We truly appreciate your patience and understanding as we continue to monitor your order until it successfully reaches you.
If you have any concerns or need further assistance, please feel free to reach out.
Kind Regards,
Smokes Canada Team
Happy customer
I have been ordering my smokes for the last 6 months. Every order has been on time or a day earlier than expected. I'm very happy with this service because of that, but I'm also very happy with the pricing, discounts, collection of points which can be used to get money off the order. All around I'm very pleased with this company. It's a great service to someone who has to watch every penny of their budget.
July 3, 2025
Unprompted review
Great customer service
Great customer service, very responsive. Orders processed promptly. well packaged and shipped quickly.
June 2, 2025
Unprompted review
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