Smokescanada Reviews 379

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and product quality, often highlighting the freshness of items and the wide selection available. Many appreciate the unbeatable prices, which allow them to save money, and the ease of the ordering process. The company is frequently commended for its efficient and helpful staff, making interactions pleasant and stress-free. However, some customers also noted inconsistencies with delivery services, with some experiencing significant delays or issues with tracking. A few people reported problems with order accuracy, such as missing items or discrepancies in pricing during checkout. There were also occasional mentions of product quality concerns, like stale cigarettes or damaged packaging.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery services. While many customers praise fast shipping, with... See more

Order

Customers had ambiguous experiences with order. Many reviewers praise the ease of ordering, quick response... See more

Service

Clients share positive opinions on service. Many customers praise the friendly, accommodating, and efficient... See more

Product

Consumers generally find the products to be positive, highlighting excellent options, good variety, and great... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the good or great prices, finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Smokescanada for a while now, and have never experienced any problems with the ordering, and delivery (via couriers) has only been delayed once. That was when a major snow event ha... See more

Rated 5 out of 5 stars

Great Company to deal with. Any questions answered right away. Great tracking system so know where your cig's are. Good variety to choose from. Give discounts which we all apprecite. Never had a probl... See more

Rated 5 out of 5 stars

100% legit. Product is great, price is unbeatable. Have ordered several times and have never had an issue. Customers get loyalty points and I’ve actually had even deeper discounts when cashing the... See more

Rated 5 out of 5 stars

Amazing communication when I had a question….I entered the wrong email address for the email transfer and they responded quickly to let me know. I received my order in 2 days from when they received m... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

379 reviews

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1-star

Replied to 92% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Always great customer service

Always great customer service, great prices and fast shipping. All issues or questions of any kind are always dealt with quickly and with a positive outcome. Highly recommend!!

April 25, 2025
Unprompted review
Rated 2 out of 5 stars

slow processing

I paid for my order 2am Monday morning. it is now afternoon on Tuesday and my order is still processing, even though I got an email right after I sent my payment that they had deposited my money.
really, I expected more as a vip.

April 29, 2025
Unprompted review
Smokescanada logo

Reply from Smokescanada

Hi Frankie,

We apologize for the delay with your order. Due to high order volume, processing may take a bit longer. Please reach out to our customer support team for an immediate update on your order status.

We appreciate your patience and are here to assist you.

Warm regards,
The Smokes Canada Team

Rated 1 out of 5 stars

Order not received

I ordered 10 days ago. They gladly took my $$$ But I still haven’t received my order. They printed a shipping label so I would receive my shipping notification, but that’s as far as it went. My package has yet to arrive at UPS. Common curtesy and good customer service would be to state correct processing/shipping times on the website order page or frankly anywhere on the website. Don’t order from them unless you want to wait forever or enjoy giving your $$ away.

April 28, 2025
Unprompted review
Smokescanada logo

Reply from Smokescanada

Hi there,

Thank you for your feedback, and we sincerely apologize for the inconvenience. Please reach out to our customer support team with your order number so we can assist you further. We truly appreciate your patience, and we’re committed to resolving this as soon as possible.

Best regards,
The Smokes Canada Team

Rated 1 out of 5 stars

I ordered over 2 days ago no tracking #…

I ordered over 2 days ago and they can't ship my smokes. They sure accepted my etranfer quickly but not to send my items I ordered. I keep message them and keep telling me they can't provide tracking info.
I spent 306 dollars and seem to be getting ripped off. I used this site lots to before.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service and product…

Absolutely amazing service and product quality and prices. The customer service is always awesome when I message through chat. And it’s not because I have issues it’s just because I have general questions about something. I will continue to use this company as long as I can.

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

this Is an update to my last review

So, I've broken this down into good stuff and not-so-good stuff:

The Good Stuff:**
* First off, the price is awesome! Super cheap!
* Definitely not a scam!
* Got exactly what I ordered
* The bonus pack of smokes totally makes up for any slip-ups
* The flavor is spot on—just what you'd expect
* Packages are super easy to open
* No gross pictures on the packs, thank goodness

The Not-So-Good Stuff:
* Shipping takes ages (it took me 11 days)
* Payment options could be way easier, like no T/T
* Some of the smokes are kinda half full, but hey, the free pack helps
* Customer service could use a little work—those generic replies aren’t cutting it

Other than that, I will recommend purchasing your tobacco products from Smokes Canada.

April 20, 2025
Unprompted review
Rated 5 out of 5 stars

Always Fabulous Service!

The selection & value are always fantastic. I had a very small concern about the order I place today & as always, Customer Service (today I spoke with Macy) was right on top of it & corrected the minor error immediately. Everyone on their team is always helpful & friendly. I've ordered from another site in the past but, once I found this one, I haven't looked back. Great job, as always!! :)

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Look no further!

This place is great! Amazing selection, and incredibly affordable. This is now my go-to spot for to bacon products. And, it supports our indigenous communities. Thank you Smokes Canada.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Very fast shipping

Very fast shipping, reliable, friendly staff, and very affordable. Very pleased with every order. Good job Smokes Canada.

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

GREAT Company

GREAT Company

Customer services is wonderful and responses very quickly. Shipping is great usually within 3 business days and love the free gift !

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I had a small concern with my last order, they were very quick to respond to this concern and corrected the issue immediately. The company has great products at a great price and most of all attentive. friendly and helpful staff.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Smokes Canada is the best place to get your smokes

Smokes Canada has exceptional Customer Service, free draws, earn extra points that go towards your account owing, smokes are good and prices also exceptional. Shipping was fast and they always accommodate. I highly recommend shopping here. You won't be disappointed.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service fast delivery

Smokes Canada – Excellent Service & Quality

Smokes Canada offers top-notch customer support, competitive pricing, and a seamless ordering process. Their fast shipping ensures you get fresh, high-quality products quickly. Whether you’re looking for classic cigarettes or roll-your-own options, Smokes Canada delivers great value and reliability. Highly recommended!

March 20, 2025
Unprompted review

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