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Smokescanada Reviews 379

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TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and product quality, often highlighting the freshness of items and the wide selection available. Many appreciate the unbeatable prices, which allow them to save money, and the ease of the ordering process. The company is frequently commended for its efficient and helpful staff, making interactions pleasant and stress-free. However, some customers also noted inconsistencies with delivery services, with some experiencing significant delays or issues with tracking. A few people reported problems with order accuracy, such as missing items or discrepancies in pricing during checkout. There were also occasional mentions of product quality concerns, like stale cigarettes or damaged packaging.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery services. While many customers praise fast shipping, with... See more

Order

Customers had ambiguous experiences with order. Many reviewers praise the ease of ordering, quick response... See more

Service

Clients share positive opinions on service. Many customers praise the friendly, accommodating, and efficient... See more

Product

Consumers generally find the products to be positive, highlighting excellent options, good variety, and great... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the good or great prices, finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Smokescanada for a while now, and have never experienced any problems with the ordering, and delivery (via couriers) has only been delayed once. That was when a major snow event ha... See more

Rated 5 out of 5 stars

Great Company to deal with. Any questions answered right away. Great tracking system so know where your cig's are. Good variety to choose from. Give discounts which we all apprecite. Never had a probl... See more

Rated 5 out of 5 stars

100% legit. Product is great, price is unbeatable. Have ordered several times and have never had an issue. Customers get loyalty points and I’ve actually had even deeper discounts when cashing the... See more

Rated 5 out of 5 stars

Amazing communication when I had a question….I entered the wrong email address for the email transfer and they responded quickly to let me know. I received my order in 2 days from when they received m... See more

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

379 reviews

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Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great cigarettes

Have been smoking DK Full Flavour for the past 3 months. Good smooth cigarette with an easy draw. Compares well with open market branded cigarettes.

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great prices and delivery.

I've been ordering smokes for a few months now and I'm very pleased with how fast they are delivered. I order Playfare menthol and the quality has been great every time. Thanks James.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

I had a great experience with Smokes Canada. I just received my first order. Great service, fast delivery. I will order again.

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

Got what I asked for and a day earlier…

Got what I asked for and a day earlier and the staff at smokes canada was the nicest and professionalism I haven't seen in a long time alot of companies don't care about the customer just the money but this company is the best. I will buy from them for now on.

October 8, 2024
Unprompted review
Rated 4 out of 5 stars

Great deal on all products that I've…

Great deal on all products that I've tried. Would highly recommend, but shipping is not great. $25. Per order and they say 3 to 5 days, typically 7+ to where I live. After several orders, I need to be better at ordering knowing the actual time line for shipping.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Smokes Canada is the best on the Internet.

Smokes Canada has great selection, variety and price. Customer Service is excellent as well as the delivery is fast. Website is very user friendly. Will order regularly from this company.

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

Experience was great easy to order…

Experience was great easy to order smokes are excellent price they are smooth not harsh delivered extremely fast it only took 4 days by canada post best thing was staff is so helpful and very pleasant to deal with don't think I have encounter people like them before all staff from other company's should have staff like smokes canada

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Forever Customer

I had a fantastic experience with Smokes Canada! Their user-friendly website made ordering a breeze. Even during a holiday weekend, they quickly confirmed my order, addressed all my questions, and provided tracking details. My order arrived a day early with two delightful gifts! With their rewards program and low shipping fees, Smokes Canada outshines the competition in both service and price. Check them out online!

August 31, 2024
Unprompted review
Rated 5 out of 5 stars

Business Integrity

Smokes Canada has excellent business integrity as they conduct exceptional business practices as they act with honesty, consistency and hold themselves accountable. Customer service is of excellent quality as well. A well run business with great prices. I referred a friend as well and will keep doing so. VJ

August 22, 2024
Unprompted review

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