I was excited to receive my cocktail smoker and wood chips conveniently stored in a carry case. The first time I used it I took it to a friends and the latch on the case broke. I reached out to Cus... See more
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The customer service is nothing short of amazing. The team are highly attentive and reliable. The product was super exciting to receive as it’s a novelty however can definitely set a wow factor experi... See more
If there was an option for no stars, I would select that...ordered from them on Nov 15th. On Dec 10th I emailed asking the status of the order-no response to my email. Online tracking information show... See more
Shipping took quite a long time. When it arrived, it was short the extra Cherry wood chips I had ordered and paid for. I contacted the company. They were very apologetic, said they would ship them ri... See more
Company replied
Company details
Written by the company
Smoking Cocktail: Elevate Your Flavor Experience At Smoking Cocktail, we're passionate about transforming ordinary drinks and dishes into extraordinary, flavorful creations. We believe that the art of infusing natural wood smoke into your favorite beverages and culinary delights can take your sensory experience to new heights. Our journey began with a simple idea: to bring the magic of smoke to the world of mixology and cooking. With dedication and innovation, we've developed a range of premium smoking kits and accessories that empower you to become a culinary and cocktail maestro. Why Choose Smoking Cocktail? 🔥 Unleash Your Creativity: Explore the endless possibilities of flavor infusion. From classic cocktails to succulent meats, our products let you experiment and craft unique smoky masterpieces. 🍹 User-Friendly Experience: Whether you're a novice or a seasoned pro, our smoking kits are designed for simplicity. We're all about making the process easy and enjoyable. 🌿 Quality Ingredients: Our wood chips are carefully sourced for their aromatic qualities, ensuring that each infusion adds depth and complexity to your creations. 🎁 The Perfect Gift: Our beautifully packaged kits make for exceptional presents. Whether it's a special occasion or a spontaneous gesture, give the gift of flavor exploration. 🌐 Worldwide Delight: Smoking Cocktail is loved by culinary enthusiasts, mixologists, and foodies worldwide. Our products are designed to enhance your culinary adventures, no matter where you are. Join the Smoking Cocktail Community Embark on a smoky flavor journey with us. Our commitment to quality, creativity, and customer satisfaction drives everything we do. Discover the art of smoking, share your creations, and become part of the Smoking Cocktail community. Elevate your flavor experience. Choose Smoking Cocktail and unlock a world of smoky delights.
Contact info
1.8
Poor
21 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor Customer Service & Quality
I was excited to receive my cocktail smoker and wood chips conveniently stored in a carry case. The first time I used it I took it to a friends and the latch on the case broke. I reached out to Customer Service and while they understood my disappointment they offered no solution to rectify the situation but did ask what I would like done. I asked for a replacement case and they said they no longer had that set available. They are currently selling a new model of this set and I requested that case. They said this was not possible either. I then asked for some extra wood chips to compensate the money I spent on a case that was broken and they have gone no contact even though I have followed up several times. You can tell a lot about a company's ethics when they don't stand behind their own product. It seemed like there could have been a simple and quick solution to resolve this, but their was no concern for customer satisfaction.
February 18, 2026
Unprompted review
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Do Not Order From This Company
If there was an option for no stars, I would select that...ordered from them on Nov 15th. On Dec 10th I emailed asking the status of the order-no response to my email. Online tracking information shows no information. Steer clear of this company.
November 15, 2025
Unprompted review
They don't care.
Ordered from this company on December 8. By the 19th, I emailed them as to the status of my order. No response. I emailed them again today (Christmas Eve) as to my order status. Not sure I'll get a response.
December 24, 2025
Unprompted review
Smoky-Cocktail is an Unethical Company
I ordered and paid for 1 Smoker for drinks - Infusion kit + E-book offered × 1and APPLE WOOD × 1 in February. I received an email confirmation of my order. It is April and I have not received the item nor a refund. I have made several attempts at getting help via email and their website. Only to be met by an automated assistant saying my ORDER #33995 cannot be found. Then I received another message asking me to double check that my email is correct. Yes. It is correct it is the very email I received the original confirmation that the order was placed and being prepared.
Your business practices appear to be unethical. There are hundreds of smokers available on the market and I chose you. And I get bad business practices for my choice.
Anyone looking for a smoker - stay clear of this company. Save yourself money and aggravation.
February 18, 2025
Unprompted review
I am still waiting for my order from…
I am still waiting for my order from 22nd December. I've already written 2 mails and there is still nothing delivered. I also didn't get an answer...
January 29, 2025
Unprompted review
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delivery time
I was worried about the delivery time, and they answered me, and expedited my purchase on the same day!! 5 stars reactivity!
December 17, 2023
Unprompted review
Reply from Smoking Cocktail
Hi Isabelle! Thank you so much for your 5-star review, it means the world to us!
We're delighted to hear that our team was able to assist you promptly and expedite your purchase to meet your expectations.
At Smoking Cocktail, we're on a mission to make every cocktail adventure smokier, tastier, and more fun than ever before. Your feedback fuels our fire (pun intended!), and we can't wait to continue serving you smokin' experiences in the future.
Your support means the world to us, and we're here to help whenever you need us. If you have any questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to reach out.
We're just an email away at info@smoking-cocktail.com.
Once again, thank you for choosing Smoking Cocktail. We look forward to serving you again in the future!
Missing item
I ordered from this company and when i received the order, an item was missing. Several emails and using the contact on their web page, they finally responded and offered to send out the missing item plus i could choose two extra woodchips at no extra cosycas an apology. Still not received ant the company is not responding to my emails. Disgusting way to run a business, taking money and not supplying items ordered
I would like to update you on the above review.
This issue has now been sorted out by Gregory at the Smoking-Cocktail team. I had plenty of information from him on a replacement item being sent out, delivery times etc and also checking that the item had arrived and in good order.
Many thanks to Gregory for sorting this issue out.
November 30, 2023
Unprompted review
Reply from Smoking Cocktail
Thank you for sharing your experience, and we genuinely apologize for the initial inconvenience you encountered with your order. We appreciate your patience and understanding as we worked to address the issue.
We are delighted to hear that Gregory from our Smoking-Cocktail team was able to assist you in resolving the issue. Your satisfaction is our top priority, and we are committed to delivering a positive experience to our valued customers.
If you have any further questions or require any additional assistance in the future, please do not hesitate to reach out to us. '
We're here to enhance your smoking adventures and keep the good times rolling!
Thank you for choosing Smoking Cocktail, and we look forward to serving you again in the future.
Missing Item
I ordered a kit, torch and extra chips. When I received my order, it was missing the torch. I emailed them and got notification that my emails were not being delivered to their server. I then proceeded to contact through the website form and received an automated email response stating that they received my message and would contact me but I have yet to get a hold of anyone. Still no response.
November 28, 2023
Unprompted review
Reply from Smoking Cocktail
Hi Patricia. Thank you so much for your order. We did receive your message and have been trying to reach out to help resolve the missing torch situation. I'm truly sorry to hear about the issue with your order. We sincerely apologize for any inconvenience you've experienced.
We are committed to ensuring your satisfaction and would like to assist you promptly.
Please reach out to us at info@smoking-cocktail.com, and we'll make sure to take care of the missing torch issue right away. Your feedback is important to us, and we want to ensure you have a great experience with our products.
Thank you for bringing this to our attention, and we look forward to resolving it for you.
Shipping took quite a long time. Did not get what I paid for.
Shipping took quite a long time. When it arrived, it was short the extra Cherry wood chips I had ordered and paid for. I contacted the company. They were very apologetic, said they would ship them right out. Gregory said the same thing a month later…now another month down the road and STILL nothing. Originally I was going to give one as a gift and order another - - yeahhh…,not going to order anything ever again, Expect to get less than you order and pay for. REALLY angry with this scam company and their false apologies.
June 30, 2023
Unprompted review
Reply from Smoking Cocktail
Hi Melinda. We're deeply sorry for the experience you've had, and we understand your frustration. It's definitely not the level of service we aim to provide, and we sincerely apologize for any inconvenience you've faced.
We've taken note of your situation and are now reaching out to you via email to ensure we address the missing Cherry wood chips issue promptly. Your feedback is important to us, and we want to make things right for you.
Please look out for our email, and we'll work to resolve this matter to your satisfaction. Thank you for bringing this to our attention, and we're committed to improving your experience with us.
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Fantastic product but even better was…
Fantastic product but even better was the whole customer service experience they made the whole process so lovely and I felt so valued as a customer. Absolutely recommend this company a brilliant shopping experience
June 9, 2023
Unprompted review
Brilliant customer service!
The customer service is nothing short of amazing. The team are highly attentive and reliable. The product was super exciting to receive as it’s a novelty however can definitely set a wow factor experience at your next dinner party. Will definitely keep stocked up - tastes great too! I would recommend with a Gold Rush cocktail however they do provide a recipe book of cocktails you can make which is also really fun. Did someone say cocktail masterclass at home?
June 1, 2023
Unprompted review
I believe this is a scam
I believe this is a scam - did not arrive and when I requested an update from the company they were very apologetic and stated that they would refund the whole amount straight away for me and I could still keep it if/when it arrived.
I already thought this was a strange gesture to refund the whole amount straight away without me complaining.
They then sent me another email with details of how to track it with a courier - when I clicked that link I received a warning that the site may be a scam to steal my details....Be careful!
May 19, 2023
Unprompted review
Reply from Smoking Cocktail
Hello Emma, we just saw your review about our business that has left me feeling confused and surprised.
My intention was to be proactive in assisting you in locate your package, as it was beyond our control due to the shipping company's involvement.
I issued a refund for your order because it was placed on April 24th, and it is now May 18th, yet you still haven't received it. I find this situation highly unacceptable, which is why I promptly refunded you - even without you asking.
To verify the legitimacy of the shipping carrier in Australia, you can easily conduct a quick Google search on "PL Logistics in Australia." You'll find that it is indeed a genuine shipping company in Australia. Certain internet blockers can raise red flags, and it was wise of you not to click on it. I wouldn't have either.
We are a legitimate company with a registered trademark in France, and we currently have two pending trademarks in the United States. We ship out hundreds of orders every day and have round-the-clock customer support available for all our clients
I apologize if my attempt to be helpful made you doubt my positive intentions. I am passionate about my work and genuinely care about our customers.
I prioritize people over company profits, a value that is not commonly seen in today's business landscape.
Tomorrow morning, I will personally contact the shipping company in your country to investigate the status of your order, why it has been delayed, and its current location in the delivery process. I will keep you informed about any developments. If the shipping company fails to provide a satisfactory solution, I will send you a completely new order at no additional cost.
I have also sent you an email, and I appreciate your time. If it would be helpful, I am more than willing to speak with you over the phone, so you can be assured that both I and Smoking Cocktail are indeed genuine and committed to providing excellent service. 😉🍸🥃
Thank you for your time
Warm regards,
Smoking Cocktail
Support Team
Thank you
I placed an order on 2nd May I have not received my order - I have emailed and merely been fobbed off - Since writing this review I have been refunded for my delayed order which has finally arrived - I would like to thank you for resolving my issue in such a positive way - thank you
May 2, 2023
Unprompted review
Reply from Smoking Cocktail
Hi Sarah, Thank you for reaching out and bringing this matter to our attention.
We sincerely apologize for the delay in delivering your order placed on 2nd May and for the less-than-satisfactory experience you had with the shipping time. We understand the frustration this may have caused you, and we deeply regret any inconvenience experienced.
We are pleased to hear that your order has finally arrived and that happy you have been refunded for the delay. We strive to provide the best possible customer service, and it is always gratifying to know when we have successfully resolved an issue and met our customers' expectations.
Your feedback is invaluable to us, as it helps us identify areas where we can improve our processes and ensure a smoother shopping experience for all our customers. Rest assured that we will take your comments into consideration and work towards addressing any shortcomings in our customer support system.
Once again, we apologize for the inconvenience caused, and we appreciate your patience and understanding throughout this process.
If there is anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We are here to help.
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No tutorials except for cocktails
I was given this as a gift, specifically to use to smoke cheese and meats. I cannot find any tutorials on how to do this. A huge disappointment.
April 18, 2023
Unprompted review
Absolutely went above and beyond with a…
Absolutely went above and beyond with a damaged gift. Would recommend highly. Great customer service
Thanks
September 14, 2022
Unprompted review
Reply from Smoking Cocktail
Hello Tracy,
Many thanks for the review, it motivates the team to improve further!
Hoping you will make a great gift with the kit
Kind regards and have a pleasant day,
Excellent customer service
I was having trouble with my delivery and contacted the company. They were very responsive and fabulous with supporting me to finally collect it. Thank you for excellent customer service. Above and beyond.
August 16, 2022
Unprompted review
Reply from Smoking Cocktail
Hello Tracey and thank you so much for taking the time to write us a review,
Glad to know the team was able to help you with the delivery issue, do not hesitate to reach us again for any assistance or to share your smoky cocktails 🥃
Cheers
Problem solved
Initially, we had a delivery problem with our first shipping address.
It is true, that they never got to call by phone so that we could explain to the transport the exact location of our space (in this they should improve the contact system, since that is why we gave the telephone number).
But once I let Camille know about the problem, she attended me quickly and courteously. After providing a new delivery address, the shipment has been perfect.
Thank you very much!!
August 7, 2022
Unprompted review
Reply from Smoking Cocktail
Hi Fran,
Thank you so much for taking the time to write a review. Glad our team was able to help you the best we could.
Feel free to reach out for any assistance or share your smoky cocktails :)
Cheers,
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Customer Service
I received this as a gift, and when I opened it, I noticed it was missing a piece. After a couple emails, the piece was being sent to me along with more products to enjoy. Their customer service is wonderful, and I will definitely be gifting their products to others once I try some of the recipes!
June 28, 2022
Unprompted review
Reply from Smoking Cocktail
Hello Dylan and thank you for taking the time to write us a review, it motivates us to do our best to satisfy our customers and those who receive our products as gifts.
Hoping you have fun with it, and don't hesitate to share with us your smoked recipes :)
Customer service was amazing!
Customer service was amazing!! Smoker is a gift so haven’t yet used it!
June 16, 2022
Unprompted review
Reply from Smoking Cocktail
Hello Jacy, thank you for taking the time to write us a review, it means a lot to us!
Do not hesitate to contact us for any assistance in using your kit.
Hoping to see your smoked recipes soon, best regards,
I bought the Smocking Bell and when I…
I bought the Smocking Bell and when I received it, it was cracked. I wrote to the customer service and I received a wonderful service. They will send me another complete kit... I'm so looking forward to use it!
Thank you so much!
June 16, 2022
Unprompted review
Reply from Smoking Cocktail
Many thanks for the review Sylvie as it helps us to continue, our team remains available for any questions or assistance
Hoping that the replacement gives you complete satisfaction!
King regards
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