Smooch Wedding Rings Reviews 

We met smooch at a wedding fayre and instantly loved what they offered. They came to our house, I tried on many different things but in the end it was the first one I fell in love with. They could not have been more helpful, friendly and could not have done any more to make the process so easy. Louise and Nicky were just awesome. Having received the ring ❤️💛💜 couldn’t be happier. Thank you Smooch!

Nick was highly recommended to me after I mentioned that I was looking to buy an engagement ring, and I now completely understand why.

He went out of his way on many occasions, arranging calls outside normal hours and giving me genuinely brilliant advice throughout. After our first phone call, it felt more like I had made a good friend than spoken to someone trying to give me a pushy sales pitch.

The ring was ordered and delivered within the quick turnaround time I requested, and I am incredibly happy with both the ring and the service I received.

I would have no hesitation dealing with Nick and Smooch again in the future.

Genuinely 10/10.

Huge thank you to Nicky and Lou for making this part of our wedding experience AMAZING! For going above and beyond there jobs to make us feel so special and delivering our perfect rings. My fussy Husband-to-be is very picky we had a bit of a bump in the road with his ring but was sorted within two weeks and weeks before the wedding. I had mine specially made to fit round my engagement ring and it's perfect! Even better that they now have the exact measurements that next year I can have a ring made with more diamonds to fit the other side of my engagement ring to make one big wedding band. This experience with these two ladies has been so amazing and would happily and hugely recommend them. Thank you both and look forward to doing business with you both again next year x

I can't say enough about these wonderful people. Approachable, friendly, so helpful and informative. I will be recommending this company to everyone who will listen to me. Thanks so much Alison!

It is with a heavy heart that I cannot recommend this company. After our appointment we were really excited – we had been put at ease by the friendly advisor, we enjoyed trying on the rings in the comfort of our own home, and we happily told people we knew all about the positive service.

Unfortunately, the problems started in December 2025 after our wedding rings were made. When we received our rings, my wedding ring had been made in the wrong colour gold and had to be sent back. This would not have been a major concern if the problems stopped here – mistakes happen after all.

One month into wearing my new ring, the yellow gold colour on it began to fade to expose a white/silver colour underneath. I took it to a local jeweller who suspected that it had been made in 18ct white gold and then plated (very poorly) to appear yellow. It was not the 18ct solid yellow gold ring I had ordered, and not what was described on the valuation paperwork I received with it. I got back in contact with Smooch right away and of course had to send back my new ring for examination. Following their examination, they were unable to provide any explanation for why the colour was fading and simply told me it had been made incorrectly and would need to be remade from scratch.

Just over 3 weeks later I received my new ring, correct this time. However, for reasons I cannot fathom, it was sent to me with a completely incorrect valuation certificate which stated the ring was made from platinum, the wrong size, and the wrong band thickness. I’m honestly quite stunned that when making a ring for the THIRD time every effort wasn’t taken to make sure every single detail right down to the paperwork would be correct. When I raised this with Smooch, they sent out the correct paperwork but no apology or explanation was given.

So, although I sit here and type this review now wearing a wedding ring which is finally what I ordered, there is a sadness in me knowing it’s not the ring I got married in. It’s not the ring in my wedding photos. One month into my marriage I had to take my wedding ring off and send it away, because this company failed to make it correctly not just once, but twice. Worse still, if the second ring was in fact just a yellow plated version of the first – someone at Smooch had actively attempted to deceive me.

I am giving Smooch a generous 2 stars – because despite the chaos they responded quickly and the issue was eventually resolved. But I would not recommend them to anyone, especially not for something as important and sentimental as wedding rings.

We had a fantastic experience choosing our wedding rings with Nick at Smooch. From the moment he arrived, he made us feel completely at ease and took the time to understand exactly what we were looking for.

Nick was incredibly knowledgeable, patient, and never made us feel rushed. He guided us through all the different options, answered all of our questions, and helped us find the perfect rings that we both absolutely love.

The delivery was speedy and well packaged. Thank you again Nick for helping us

Ash!!! What an awesome guy and so patient, thank goodness!!
I couldn’t recommend ash and smooch enough, I have never had such a relaxed and personal experience. Ash is so easy to get along with and so helpful, this is by far the BEST way to pick your rings!
Thank you guys so so much!!

I reached out to Nick at smooch to design my custom engagement ring, he took me through each stage and made the process so easy and enjoyable. Nick has a real passion for the craft and was so transparent and genuine. It helped how good the prices were as well!

My partner and I then got our wedding rings from smooch as well, and we got to pick from 100s of rings, again this process was so easy and Nick made us feel very relaxed and welcome, helping us through the process.

Would recommend using smooch to anyone

Excellent service from Ash who patiently sat with us and helped us choose the right rings for us.

Louise is amazing. Helped me within minutes anytime I had a question and also so lovely and professional. Sad that I wont have to speak to her anymore. Will deffo use this company again if any rings are needed.

A few weeks back, we had the pleasure of welcoming Nick into our home to help choose our wedding rings. We can’t explain what a completely refreshing and relaxing process this is. We’re used to picking jewellery in a shop, where there feels like slight pressure, however we had none of that with Nick. He is genuinely so kind hearted. He brings such a relaxing atmosphere, and is so knowledgeable. Not at any stage did it feel like a sale, but genuinely him caring about us, and truly helping us pick our dream rings. Our rings are due to arrive very soon and we cannot wait to see them. A massive thank you to Nick, you are amazing & a huge thank you to Smooch for creating our dream rings ❤️

We are over the moon with our wedding rings. My husband to be had his uncles ring restored as he is no longer with us. Very sentimental. They took excellent care in restoring and shaping the ring. It will be worn with pride. I lost weight and had to have my ring resized before delivery. My new ring size was changed immediately and no request was too much. Excellent customer service and I would highly recommend smooch to anyone!!

Over 13 years ago we bought our wedding rings from Smooch.

I can’t remember much about the experience, other than it was good enough that 13 years later I went back to buy an eternity ring.

I had made a note of the ring name when we bought our wedding rings, and although it wasn’t on the website, Stephen found it for me and quoted.

Wonderful service, and Smooch pushed to get the ring made and hallmarked in time for our anniversary, despite a short turnaround time.

I can’t recommend highly enough. Many thanks.

We had such a lovely experience choosing our wedding rings! Nick, who we’d previously met at a wedding fayre, visited us at home and it was so nice to see a familiar, friendly face again. He brought a beautiful selection of rings for us to try on, which made the whole process really special and relaxed.

Nick was incredibly helpful and patient, especially with me being so indecisive! We felt completely at ease throughout, chatting away and genuinely enjoying his company. It made what could have been a stressful decision feel easy and enjoyable. Thank you so much!

Ash was fantastic in his expertise and knowledge of the rings on offer and was able to advise us on customisations suited to the ring and budget. We can’t wait to see the finished product and couldn’t recommend the process enough. Thank you Ash and Smooch Wedding Rings 😀

The whole experience from start to finish was absolutely flawless, it began where we met Nick at Chester racecourse for a wedding fayre. He immediately stood out not for the amazing selection but also for just his personality but genuine interest in customers & knowledge of his trade. Fast forward 6 months later and we have gone to a number of different suppliers but always needed up coming back to Smooch. Nick visited our home and immediately we picked up where we left off in the first meeting. Wha won us over was Nick wasn’t trying to upsell anything he was once again genuinely interested in what we want and creating something special for the both of us
Which he 100% did. The customer experience was at the heart of everything he done and was amazing.

I recently contacted Andrea for a ring. No wedding, no engagement but just because I fell in love with one of her designs! The service was brilliant from the initial contact, the visit and to receiving the ring. I would highly recommend this company xx

From home visit from Andrea to receiving our rings has been amazing.
A fast range of rings to choose from, very good at accommodating to shape of engagement ring.
Communication during the process of our order has been efficient and updated accordingly.

Would highly recommend Smooch

We had a fantastic experience with Smooch Rings, especially with Nick, who looked after us throughout the whole process.

We first met him at a wedding fayre and later chose and purchased our rings in our own home, which made everything feel relaxed and personal. Nick was friendly, knowledgeable and never pushy - he genuinely just wanted the best for us and gave us lots of helpful information to make the right decision.

The rings are beautiful, highly customisable and very reasonably priced. We’d also struggled to find a jeweller willing to resize our engagement ring, but Smooch confidently said they could sort it, which really showed their expertise.

A smooth, enjoyable experience from start to finish. We couldn’t recommend Smooch Rings more highly.

Had a great experience with the lovely nick from smooch, very friendly, knowledgeable and wasnt pushy to spend loads as our budget wasnt the biggest to buy our wedding ring but we have both ended up with the perfect rings at a fraction of the cost of jewelers thankyou very much nick Richards you was a pleasure throughout the whole experience 😊 x