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SmoothRed Reviews 

225
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers overwhelmingly had a truly great experience with this company. Travelers frequently praise the meticulously planned itineraries and the exceptional support provided by the professional team throughout their customized holiday journeys. Clients emphasize that the complete organization of their vacations is entirely seamless, successfully eliminating undue stress and allowing everyone to fully enjoy their time abroad. Furthermore, consumers highlight the wonderful hotel accommodations, smooth private transfers, and highly knowledgeable local guides who significantly enrich every single excursion. Many people deeply appreciate the truly personalized attention to detail, confirming that every restaurant recommendation and booking consistently exceeds their initial expectations.

What people talk about most

Holidays

Clients share positive opinions on holidays, noting that itineraries unfold seamlessly with great attention... See more

Service

People report high satisfaction with the service, noting that everything from transportation to restaurant... See more

Staff

Consumers find staff to be positive, professional, and exceptionally knowledgeable throughout their travels.... See more

User experience

Users describe positive interactions with user_experience, highlighting that the application is exceptionally... See more

Quality

Reviewers mention positive feedback about quality, noting that everything was absolutely flawless. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

DOURO VALLEY This was our second holiday with Smooth Red and as expected it lived up to all expectations. Hotel, wine tours and guides were all excellent. Jack and Carola @smoothred couldn’t be... See more

Company replied

Rated 5 out of 5 stars

Smooth Red put us in wonderful properties during our UK vacation, especially on Isle of Skye and in Oban. They also handled a problem with our rented automobile, which saved us from having to worry w... See more

Company replied

Rated 5 out of 5 stars

For years, we'd planned to go to Uruguay specifically to drink Tannat wines, but it hadn't happened for a lot of reasons including our total ignorance of South America. Then I came across Smooth Red,... See more

Company replied

Rated 5 out of 5 stars

Just back from a lovely week in the Basque Country. It was our first time using Smooth Red but we wanted a high quality tailored trip with an emphasis on Food and Wine and Smooth Red delivered... See more

Company replied


Company details

  1. Travel Agency
  2. Cultural Tours Provider
  3. Sightseeing Tour Agency
  4. Tour Agency
  5. Tour Operator

Written by the company

For over two decades, SmoothRed have been creating tailormade wine holidays and bespoke travel experiences. With over six generations’ worth of experience and connections in the wine industry, we specialise in wine travel and custom journeys around Europe and South America, tailored to each and every individual client. Our success is rooted in the lasting relationships we've cultivated with winemakers, local guides and trusted suppliers. By partnering with those who share our passion for travel, we're able to provide exceptional service and create seamless experiences with 24/7 support. To learn more, please visit www.smoothred.com

Book with Confidence

24/7 Support and Financial Peace of Mind

Our team of 20, speaking 12 languages, offers 24/7 support while you're abroad with a premium concierge service. Additionally, all our experiences with flights are ATOL protected and we're members of ABTA, the leading travel industry association.

Contact info

4.9

Excellent

TrustScore 5 out of 5

225 reviews

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4.9

All reviews

(225)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing bespoke trip

Amazing bespoke trip, couldn't have been easier or stress free. Amazing experience from start to finish.

November 25, 2022
Unprompted review
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Reply from SmoothRed

Thanks, Jo! I'm glad we could take the stress away for you.

Rated 5 out of 5 stars

SmoothRed is awesome

SmoothRed did a wonderful job making sure they understood what we wanted from our trip and arranging great tours, activities and accommodations. We had such an awesome trip and appreciated that they were very responsive when we asked questions while traveling. The SmoothRed app was great with links for our tickets, hotels, activities, directions, etc.

October 2, 2022
Unprompted review
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Reply from SmoothRed

Thank you for your kind words, Rhonda -- we always try to be quick on the pulse to ensure you know we're always available.

Rated 5 out of 5 stars

A 5-star European Adventure

SmoothRed arranged a spectacular itinerary for us on our European adventure of France and Spain. From photographers to fashion designers to wine tours, this experience was one for the books. We will be using SmoothRed next year for our next tour.

November 5, 2022
Unprompted review
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Reply from SmoothRed

It was an absolute pleasure working with you to curate the perfect getaway! Hopefully we can tempt you away to another one of our much-loved regions soon.

Rated 5 out of 5 stars

Thorough organisation

Returned from a fabulous wine tasting weekend in Bordeaux. The organisation, communication, and attention to detail were excellent. Choice of hotels, restaurants, wine tasting experience were perfect for us. Itinerary and maps on the SmoothRed app were extremely useful. Thank you for your thoughtfulness and helping to make this a memorable experience. Would recommend SmoothRed and will use again.

October 21, 2022
Unprompted review
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Reply from SmoothRed

Thank you so much, Karen. We're pleased your trip was such a success. Hopefully, we can tempt you away again soon.

Rated 5 out of 5 stars

Can't say enough good things about Smooth Red

Can't say enough good things about Smooth Red. Fabulous trip to Lisbon and Porto Portugal. Delightful guides were friendly and very knowledgeable. We had a perfect blend of organized tours and free time. Truly a once in a lifetime experience although we intend to do it again. Highly recommend.

October 24, 2022
Unprompted review
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Reply from SmoothRed

Thank you so much for your kind words, Jeffrey, we are pleased to know that you had a fabulous experience! We look forward to organising your next trip to another of our magical destinations soon.

Rated 5 out of 5 stars

Simply the Best .

Simply the Best .
Cannot be beaten in terms of customer service and positivity .
Every detail taken care of and all we do is turn up and have the time of our lives . Smiles and happiness and amazing wines and amazing stories and amazing experiences . Bring on more great times ahead . 😂🤣😂🤣😂❤️❤️

October 9, 2022
Unprompted review
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Reply from SmoothRed

Thank you for your lovely review, Calum! Getting to be a part in making those magical memories for you is so rewarding for us. Looking forward to planning your return to California, then Sicily, and many more!

Rated 5 out of 5 stars

SmoothRed provided exceptional vacation…

SmoothRed provided exceptional vacation planning! Contact with them was easy and efficient. SmoothRed organized great experiences using knowledgeable local guides and reliable transportation. They have a very handy app that we were able to access our itinerary, tickets, passes, maps as well as provided 24 hour contact number. It was nice to enjoy our trip and not have to worry about stressful details! We will use them for our next trip!

September 16, 2022
Unprompted review
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Reply from SmoothRed

Thank you so much for your feedback, April! We loved hearing about your experience with our local partners. Looking forward to planning another trip for you soon!

Rated 5 out of 5 stars

Our trip was lovely

Our trip was lovely. Giverny was beyond words. And so were the 2 castles we went to which means next time we’ll be putting Versailles on our agenda.
The scenery everywhere was spectacular. The trip was quite memorable.
The guides (we are in love with Thomas (who is about our daughter’s age) who did the first 4 tours in particular) were excellent.
The app worked very well (except for that day of phone issues). Our favorite hotel was Les Trésorières-wow! It was so pretty, comfortable and well situated.
Many thanks for your help and prompt responses when we needed you.

September 26, 2022
Unprompted review
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Reply from SmoothRed

Thank you so much for your lovely words, Carlyn! It was a pleasure to work on this trip with you, especially after the necessary postponements. I look forward to arranging something special for you again soon.

Rated 5 out of 5 stars

A well planned and organised trip

A well planned and organised trip - everything happened exactly as expected, the guides were first class and the hotel a great location. The only thing I would have changed would be to base the trip in Siena not Florence to reduce travelling times to the wineries and allow time to see other Tuscan sights, eg San Gimignano. Florence could then be done as a day trip.

September 19, 2022
Unprompted review
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Reply from SmoothRed

Thank you! I am so glad we could help in organising such a special trip for you. It's great to have your feedback.

Rated 5 out of 5 stars

Highly Recommend

SmoothRed was incredible to work with and planned the perfect 10 day to trip to France for us. Every thing they arranged from tours to restaurants to accommodations was outstanding. Their level of customer service, knowledge and professionalism could not have been better.
I highly recommend SmoothRed to anyone planning a trip abroad and will use them again in the future.

September 19, 2022
Unprompted review
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Reply from SmoothRed

Thank you, Diana! It really was a pleasure working with you along the way and we're pleased all the team's hard work paid off!

Rated 5 out of 5 stars

We booked a 4 day wine tasting trip to…

We booked a 4 day wine tasting trip to Avignon and Cannes back in 2019 but due to the pandemic, this was postponed on 3 occasions. Every time the contact with Smooth Red team was great and they kept us informed every step of the way. Initially we'd asked to go by train which was more convenient, but due to Ebbsfleet stopping the Eurostar in 2020, we asked fairly last minute to transfer to flights from Gatwick and this was organised within a couple of hours. Everything about the trip was first class from the transfers to the personalised wine day at Chateauneuf du Pape with our guide Eric and then the 2 days in Cannes and the boat trip to Ile de Honorat and the organised lunch. A great selection of hotels, and lovely to have some time to ourselves too to explore. The hotel in Avignon was right in the heart of the town and the Smooth Red app was fantastic to keep us updated on everything each day including the delays to our return flight (due to French air strike). We would highly recommend Smooth Red for anyone looking for a special personalised trip and will definitely be using them again.

September 12, 2022
Unprompted review
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Reply from SmoothRed

I'm glad we could provide such a good experience despite so many obstacles thrown our way! It was a pleasure to be able to arrange for you.

Rated 5 out of 5 stars

Once in a lifetime Bordeaux winetasting tour

I wanted to arrange a once in a lifetime wine tasting tour of Bordeaux for my husband’s 80th Birthday.
I chose SmoothRed from the internet and they organised an amazing trip which we couldn’t fault.
The hotel de Seze was fabulous and in the heart of Bordeaux with loads to see and great restaurants yards from the door. The staff were very welcoming and the food was excellent.
Our chauffeurs from and to the airport were really friendly and knowledgable and Xavier our private guide filled in the gaps. They were all happy to answer any questions and took us on a lovely scenic drive through St Emilion.
The Chateaux were amazing, the wine tastings all different ranging from huge to small, family run and everyone was very welcoming.
We are already trying to decide which SmoothRed tour to do next! Thank you so much for making it so easy and pain free.

September 15, 2022
Unprompted review
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Reply from SmoothRed

Thank you so much for taking the time to review! Bordeaux is a classic. Perhaps we'll be able to tempt you away to another staple wine region next year.

Rated 5 out of 5 stars

Champagne and Paris tour

I’ve recently returned from a private champagne tour in France together with my wife who the trip was organised for a special birthday.
Let me continue by explaining that normally this is something that my wife (who is also known as my PA) would organise.
Also as being the most suspicious and distrusting person, this side of Niagara Falls, I was somewhat nervous in contacting anyone outside of my family for help.
I found SmoothRed from the Internet and like this review felt reassured that it would be a sound decision contacting them.
To be honest, having finished our tour, I think they should now change their emblem to an image of Mary Poppins as from experience I can 100% state that they are practically perfect in every way!
They always listened to any questions I had, discussed various parts and were always on hand to help make this wonderful present even more special.
My family and I are going through very difficult personal issues at this very moment regarding our home. SmoothRed we’re aware of this and went above the call of duty to ensure that we had an even more lovely experience, they upgraded parts of the tour and even arranged for gifts to be given to my wife which helped distract her from things at home.
I cannot express what this company provided for us and without any hesitation would go to them again to sort another holiday.
Everyone whom I’ve discussed our champagne tour with have been impressed.
The person who organised our tour actually feels like a old friend rather than myself being his client.
I am not a person that would normally leave a review however I had already made my decision to do so while walking around Paris on our final day as I felt it was too important to miss!
They say the only pain in your life should be champagne, please make life a little easier and contact this company.
Many regards, Andy

September 7, 2022
Unprompted review
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Reply from SmoothRed

Andy, your words bring us so much joy! The whole office was delighted to hear how much you enjoyed your trip after a tricky time at home. We will work to include Mary Poppins in our new slogan! Such high praise!

Rated 5 out of 5 stars

A great stress free strip to Beaune

A great stress free strip to Beaune, Burgundy. Food was delicious and Thomas gave us a fun and informed tour accompanied by some special wines. You will never fully know Burgundy but this trip gave us a great start. Thanks SmoothRed for organising a memorable trip.

September 2, 2022
Unprompted review
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Reply from SmoothRed

Thank you, that means a lot to us! Hopefully we can tempt you away again soon.

Rated 5 out of 5 stars

Well worth the long wait!..Bordeaux

Firstly I would like to thank you on behalf of all the ladies for a fabulous trip!
We have waited 3 years for this and I can safely say that we all enjoyed every second of it.
There is absolutely nothing I can say negatively about the whole weekend.
When we arrived at the airport the chauffeur was there waiting, he was very welcoming and happy to see us.
The hotel was in the most perfect location, we could not have wanted for more in that department.
The hotel itself was very nice, extremely clean with a good breakfast and the staff were very friendly and helpful.

On to the Winery well what can we say.. Both wineries were very well set up and very informative.
St Emilion was absolutely beautiful, the setting and the scenery was one of the best we have ever seen!
The restaurant that we had our lunch in was amazing, I can safely say that it was probably one of the nicest meals I have had in a long time.

As for which winery we preferred, I would possibly say that Dominique had the preferable wine to us, but to chose which winery we preferred would be difficult to say.
Both were beautiful and extremely different as you almost had the traditional against the modern, so for me on a personal note it was good to see both sides.

The only thing I would say was that it would have been nice to have had the time to walk and explore St Emilion for about an hour or so but our schedule didn’t really allow that.
It is such a beautiful town and to have been able to spend time there would have made the trip even more superb than it was.

Xavier our driver for the day was an excellent guide, he was informative throughout our journey from Bordeaux to St Emilion.

I think we would be very interested in what other trips that you organise for the future, we will definitely recommend SmoothRed to anyone that asked.

Thank you again, it was well worth the very long wait!!

August 26, 2022
Unprompted review
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Reply from SmoothRed

Thank you for your feedback -- it's great to hear that all our hard work paid off. We look forward to organising your next trip somewhere special.

Rated 5 out of 5 stars

Absolutely amazing trip

Absolutely amazing trip, brilliant organisation by SR, hotel location, wine tasting travel and setting superb. Choice of restaurant blew my mind, one of the best meals I’ve had. I would totally recommend booking with SR and look forward to other trips they offer xxxxx

August 26, 2022
Unprompted review
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Reply from SmoothRed

Thank you, Lorraine! I am so glad you had such a good time.

Rated 5 out of 5 stars

Wonderful trip

SmoothRed planned the most amazing trip to London and Paris for my husband and I and our two teenage girls. They planned every detail so that we could just focus on having a wonderful family vacation. The highlights were our private tour of Hampton Court and our cooking class in Paris where we learned to make macarons. So fun! We will definitely consider using SmoothRed again.

August 3, 2022
Unprompted review
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Reply from SmoothRed

Thank you, Cassie! Hampton Court really is special. I'm so glad we could arrange everything for you and we look forward to organising your next trip somewhere special!

Rated 5 out of 5 stars

3rd time with Smooth Red - Porto and the Douro, excellent! …

This was our 3rd trip with Smooth Red following Bordeaux, Tuscany and now Porto and the Douro Valley.
We made some specific requests about what we wanted to include/exclude and the team responded with an itinerary that was pretty much perfect.
The hotels were very good, the driver/guide was excellent and the vineyard visits and restaurants were largely 5*. All 4 of us thoroughly enjoyed our week and are very happy to recommend a visit to Portugal with Smooth Red.
Amongst the many highlights was the unexpected, and unplanned we think, tasting of 25 and 30 year old port, directly from the barrel, at two small vineyards. The port is not for sale (being kept for more difficult times) but tasted phenomenal.

August 3, 2022
Unprompted review
Rated 5 out of 5 stars

First Class Trip to France

The staff at Smooth Red listened to what I wanted to experience while in France. They handled every detail, worked with me throughout the planning, were quite professional and responsive. I will 💯 % utilize their expertise when planning another European trip.

July 31, 2022
Unprompted review
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Reply from SmoothRed

Thank you, Sue! I am so glad we could help in organising such a special trip for you.

Rated 5 out of 5 stars

Amazing UK Trip

This was our second trip with SmoothRed. Our original plan was a weeklong trip to London and Paris in 2020. The pandemic turned that into a week in France in 2021 and, this year, 10 days in the UK.
The staff at SmoothRed did an excellent job planning a wonderful trip for our family of 5. We began in the Cotswolds with a 2-night stay at the Lygon Arms in Broadway. The hotel has an excellent staff, superb accommodations, and delicious food. We had a great tour of the countryside with a knowledgeable and friendly guide.
On the way to London, we spent a lovely day in Oxford touring where our daughter spent the spring semester.
In London, we stayed at the Rubens at the Palace Hotel. Again, wonderful staff and great food. The rooms were smaller but very comfortable. Our guide, Dave, took us to Richmond to tour Ted Lasso sites and then on a walking tour of Killing Eve sites along with the main sites in London. The best surprise was the private tour of the Tower of London with a Beefeater. We had front-row positions for the Ceremony of the Keys and an amazing experience.
Next, we took the train to Glasgow and drove to the Isle of Eriska. It is a lovely private island with the main house and other off-site accommodations. Our stay at Arnott's House was very comfortable. From Eriska, our driver, Stephen, took us on great tours of the Scottish countryside. The staff of SmoothRed picked great tours and wonderful restaurants in the area.
Finally, we spent a day and a half in Edinburgh. Fiona took us on a wonderful walking tour of the Royal Mile with great insight and stories.
The staff of SmoothRed listened to our preferences and planned an absolutely amazing trip for us and we are very grateful.

July 27, 2022
Unprompted review
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Reply from SmoothRed

Thank you, Michael! It's always a pleasure to create wonderful memories for your family. Hopefully we can continue to do so for many years and many more TV shows!

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