Smoothwall Reviews 452

TrustScore 1 out of 5

1.2

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people found the website and app to be extremely restrictive, blocking even basic and educational content, which significantly hindered their ability to complete schoolwork and research. Customers frequently reported issues with the product's inconsistency, noting that it would block innocuous searches while sometimes allowing access to inappropriate content. The user experience was widely criticized for being slow, glitchy, and frustrating, with pages taking a long time to load or not loading at all. Some people also felt that the social media filtering was overly strict, preventing access to platforms and content that were necessary for their studies or personal interests. Reviewers expressed significant dissatisfaction with the product's overall functionality, describing it as a hindrance rather than a helpful tool.

What people talk about most

Website

Clients share negative opinions on the website, with many expressing frustration over its strict blocking... See more

Application

People report negative experiences with the app. Many reviewers express extreme frustration, stating that the... See more

User experience

Reviewers highlight negative aspects of user experience, consistently reporting that the app blocks absurd... See more

Product

Reviewers consistently express strong dissatisfaction with the product. Many consumers report that Smoothwall... See more

Social media

Customers consistently note negative experiences with social media. Many reviewers express frustration over... See more

Based on these reviews

Rated 1 out of 5 stars

blocks people for the stupidest reasons even our old blocker wasn't this strict! It blocked my friend for searching for a Minecraft burger yet it lets him see pictures of a Minecraft creeper. Which do... See more

Rated 1 out of 5 stars

literally blocked stuff for "education content" on everyones soul it said that man and it blocked all the resources i need for my course work like brianmac and other stuff. so random and useless. furt... See more

Rated 1 out of 5 stars

Although I hate Smoothwall for blocking alot of stuff, including pointless stuff, thats not why I’m writing this review because I want it to be unbiased. My issue is that it is incredibly dodgy. It ta... See more


Company details

Information provided by various external sources

Since 2001, Smoothwall has provided world-class internet security and content filtering solutions to protect and empower millions of users worldwide. By allowing filtering, monitoring and reporting on actual web content and activity, Smoothwall enables school administrators to protect their students online.


Contact info

1.2

Bad

TrustScore 1 out of 5

452 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

this is absoulute rubbish

this is absoulute rubbish
i was genuinely trying to research nazi germany for a history assignment and any time i used the word n*zi in a search it was blocked. Also, my browser runs 80% slower after this fricking extension was put on our school laptops. as someone with additional needs who uses a laptop for everything, this only makes school harder for me.0/10

June 6, 2024
Unprompted review
Rated 1 out of 5 stars

Not good

Me and my friend were eating lunch and he began chocking on his food. we were in the library on the computers so in a panic I looked up what to do. smooth wall blocked my search and my friend died in my arms as my mournful tears rained down on his cold, lifeless face as I wept for his life.

the people who made smoothwall really are the most miserable, joyless, soul sucking, boring, depressing people to ever set foot on this miserable earth.

June 4, 2024
Unprompted review
Rated 1 out of 5 stars

skibidi sigma council

As a representative of the skibidi sigma society based in ohio i could not fanum tax or use my rizz without this kai cenat saying that it was blocked even though i only typed in google.
My friend recieved counselling after it blocked his of account

June 15, 2023
Unprompted review
Rated 1 out of 5 stars

Sophos (software we had before) proven better by Chat-GPT

Comparing Smoothwall to Sophos involves examining several key areas, including user interface, performance, feature set, customer support, cost, deployment, scalability, documentation, and reliability. Here’s a detailed comparison to determine which solution is better overall:

### 1. User Interface and Experience

**Smoothwall:**
- The user interface is outdated and counterintuitive, making navigation difficult.
- Limited customization options and a convoluted layout reduce efficiency.

**Sophos:**
- Sophos offers a modern, intuitive interface with a clean and organized dashboard.
- Customization is robust, allowing users to tailor the interface to their specific needs.

**Winner: Sophos** – Sophos provides a more user-friendly and visually appealing interface.

### 2. Performance

**Smoothwall:**
- Users report significant lag times during high-traffic periods.
- High resource consumption often necessitates more powerful hardware.

**Sophos:**
- Sophos is known for its reliable performance, even under heavy loads.
- Efficient resource management ensures smooth operation without needing excessive hardware.

**Winner: Sophos** – Sophos delivers better performance and resource efficiency.

### 3. Feature Set

**Smoothwall:**
- Basic network security functionalities with limited advanced features.
- Lacks in-depth analytics, granular user controls, and customizable reporting.

**Sophos:**
- Comprehensive feature set including advanced threat protection, detailed analytics, and customizable reporting.
- Offers additional tools like endpoint protection, mobile security, and cloud security integration.

**Winner: Sophos** – Sophos provides a richer and more comprehensive feature set.

### 4. Customer Support

**Smoothwall:**
- Customer support is often slow and lacks knowledgeable personnel.
- Documentation is outdated and insufficient for complex troubleshooting.

**Sophos:**
- Offers responsive and knowledgeable customer support.
- Extensive and up-to-date documentation and a variety of training resources.

**Winner: Sophos** – Sophos excels in customer support and resource availability.

### 5. Cost vs. Value Proposition

**Smoothwall:**
- Higher cost relative to the limited features and performance.
- Value proposition is weak given the better alternatives available.

**Sophos:**
- Pricing is competitive considering the extensive feature set and reliable performance.
- Provides better value for the investment due to its comprehensive capabilities.

**Winner: Sophos** – Sophos offers a better cost-to-value ratio.

### 6. Deployment and Scalability

**Smoothwall:**
- Complex initial setup requiring significant technical expertise.
- Scalability issues as the network grows, leading to performance bottlenecks.

**Sophos:**
- Streamlined deployment process with clear guidance and support.
- Scales efficiently with organizational growth, maintaining performance and manageability.

**Winner: Sophos** – Sophos is easier to deploy and scales more effectively.

### 7. Documentation and Training Resources

**Smoothwall:**
- Poorly organized documentation and limited training resources.
- Users struggle to find comprehensive coverage of features and troubleshooting steps.

**Sophos:**
- Extensive, well-organized documentation and a wealth of training resources.
- Includes tutorials, webinars, and support articles that are regularly updated.

**Winner: Sophos** – Sophos provides superior documentation and training resources.

### 8. Reliability

**Smoothwall:**
- Reports of unexpected downtimes and system crashes.
- Reliability issues compromise network security and lead to disruptions.

**Sophos:**
- Known for its stability and reliability.
- Minimal downtimes and robust performance ensure continuous network protection.

**Winner: Sophos** – Sophos is more reliable and stable.

### Conclusion

**Overall Winner: Sophos**

Sophos emerges as the superior choice across nearly all key areas. It offers a modern and user-friendly interface, robust performance, a comprehensive feature set, excellent customer support, better value for money, easier deployment, effective scalability, superior documentation, and reliable operation. While Smoothwall may meet basic network security needs, Sophos provides a far more complete and dependable solution for organizations seeking advanced and efficient network protection.

May 17, 2024
Unprompted review
Rated 1 out of 5 stars

Just an example for how bad this is

Just an example for how bad this is - On google classroom there was a popup about teacher appreciation week - press learn more and it was blocked. Your extension is s***, and you make my life as an Anthropology and Global Politics student a living hell.

May 8, 2024
Unprompted review
Rated 1 out of 5 stars

Why why why does this EXIST!!!

I just can’t express with words how absolutely horrible this application is. I think most people would agree, because it has been HACKED by students about 35 times this year.

Just now I was trying to listen to some music, but the service I clicked on was BANNED BY SMOOTHWALL.

So now I can’t even do my homework because the link we were given is blocked by SMOOTHWALL.

I just can’t believe what problems this is causing: about 35% of the people in my school can’t connect to the Wi-Fi network because SMOOTHWALL only lets you connect with networks that have a “security” of “wpa2/wpa3. So almost half of the students can’t even do the schoolwork because of this terrible app.

In conclusion, I don’t know why this was invented, and if you want a firewall for your students, use something like bichute instead. I just can’t believe this exists…

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

sigh.

smoothwall..just why. smoothwall is worse than a sloppy kiss from your great great grandma who hasn't cut her toe nails in 10 years. I CAN'T EVEN WRITE 1 THING WITHOUT SMOOTHWALL SAYING 'your administration has blocked this website.' LIKE stop please for my sake.

April 23, 2024
Unprompted review
Rated 1 out of 5 stars

I hate you smoothwall

smoothwall sucks.Which is why I am writing this review.
how come I am trying to do my homework, I click on the link and it is banned because of something I don't care about. We hate you smoothwall.

April 25, 2024
Unprompted review
Rated 1 out of 5 stars

it blocked search engines.

i went home to do my homework and i opened a new tab, only to find out that literally EVERY search engine available on the chromebook was blocked (apart from chrome)). I don't even know why!! just says "search engine, [search engine name]", and it makes no sense!

April 24, 2024
Unprompted review
Rated 1 out of 5 stars

smoothwall is a nuisance to society.

picture this. Your name is Harold Jimmy. Made up name I thought up from the top of my head, you are a 9 year old and you are working on homework because your teacher considers you a war criminal because you couldn't write pneumoultramicroscopicsilicovolcanoconiosis in cursive. You wanted to go to YouTube to find the tutorial video that your teacher assigned you with, and that eye murdering teal color pops up because its considered "provocative content" to search up the letter W. You are distraught, plus you get a Z- on your work and your parents send you to Turkey where you get a vase put over your head every 0.1 second by a man named globgorb. This is what every child has to go through with the smoothwall extension. Help us.

March 26, 2024
Unprompted review
Rated 1 out of 5 stars

I wrote a rap to show you how bad this…

I wrote a rap to show you how bad this software is.

Smooth Wall, the blocker of all, ain't playin' fair,
Lockin' down the net, it's like we're in a snare.
Educational sites? Nah, they ain't spared,
Smooth Wall's grip tight, like we're all ensnared.

Forced into a room, made smooth, what a plight,
Ain't nobody likin' this forced smooth flight.
Education on lockdown, knowledge in chains,
Smooth Wall's grip tighter than iron reins.

(Chorus)
Smooth Wall shitter, blockin' all in sight,
Even education, it ain't right.
Forced into smoothness, a digital plight,
Smooth Wall shitter, keepin' us in the night.

Kids tryna learn, but Smooth Wall's the gate,
Blockin' every site, like it's fueled by hate.
No research allowed, no learnin' today,
Smooth Wall's the warden, in this digital fray.

One person said it made 'em smooth, like a crime,
Forced into submission, wasting precious time.
No room for growth, in this smooth regime,
Smooth Wall's grip tighter than a bad dream.

(Chorus)
Smooth Wall shitter, blockin' all in sight,
Even education, it ain't right.
Forced into smoothness, a digital plight,
Smooth Wall shitter, keepin' us in the night.

But we won't stand for it, won't bow to its rule,
Gonna break free from this digital fool.
Educational freedom, we demand,
Smooth Wall's reign of smoothness, gotta be banned.

(Chorus)
Smooth Wall shitter, blockin' all in sight,
Even education, it ain't right.
Forced into smoothness, a digital plight,
Smooth Wall shitter, keepin' us in the night.

So here's to freedom, from Smooth Wall's hold,
No more forced smoothness, no more stories told.
Educational sites, we reclaim our right,
Smooth Wall shitter, we're breakin' into the light

March 22, 2024
Unprompted review
Rated 1 out of 5 stars

Ineffective&Unnecessary, READ THIS HOPE YOU AGREE

I. Hate. Smoothwall.
Aside from being extremely annoying, Smoothwall Client blocks things that shouldn't be blocked and doesn't block things that should be blocked, and is altogether ineffective. MANY people AND students do NOT like this app and it is automatically installed for every student pretty much everywhere.
I really appreciate you guys supporting the fact that Smoothwall sucks like all heck but the borderline cursing is a little much. Although I believe students shouldn't have access to the full internet, I think this app should be banned or something, or have it get FIXED PLEASE! >:( Please rate my review as useful if you agree with me.

March 18, 2024
Unprompted review

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