S Morris Heating Limited Reviews 34

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and seamless process of boiler replacements and repairs. Many appreciate the staff's professionalism, helpfulness, and extensive knowledge, often noting their tidy work and clear explanations. The pricing is frequently mentioned as competitive and offering good value. People also commend the company for its reliability and quick response times, even in urgent situations. Reviewers often describe the overall experience as stress-free and positive, with many expressing their intention to continue using the company's services for future needs.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the efficiency,... See more

Staff

People report positive experiences with staff, consistently praising their professionalism and helpfulness.... See more

Price

Users describe positive interactions with price. Many reviewers found the pricing to be competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super efficient. Replaced a broken down unrepairable boiler in one of our rental properties within 3 days. Took my call on a Sunday. Visited Monday. Installed first thing Wednesday. Happy tenant. Happ... See more

Rated 5 out of 5 stars

Had a condemned, old style gas boiler replaced with a new combi boiler. Simon took the time to survey exactly what was required to produce his quote, which I was very happy with. His engineer, Will, t... See more

Company replied

Rated 5 out of 5 stars

Simon and his team have been fantastic. From the start of the old boiler replacement to commissioning a new combi boiler, has been seamless. Credit to Will the engineer who worked non-stop, to... See more

Rated 5 out of 5 stars

I have used Simon for over 6 years for my rental property. I always receive a 5* service which is why I continue to use him. Simon will call me to run through what he has done or if there has been a p... See more


Company details

  1. Heating Contractor
  2. Gas Engineer

Written by the company

S Morris Heating Ltd is a reputable heating services company based in Norwich. We specialize in the installation, maintenance, and repair of boilers and central heating systems, catering to residential clients. Known for our reliability and high-quality workmanship, S Morris Heating offers a range of services, including gas boiler installations, servicing and repairs, landlord gas safety inspections and energy-efficient heating solutions. With a strong commitment to customer satisfaction, We provide personalized consultations, professional advice, and responsive emergency repair services, ensuring comfort and safety in every project.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

34 reviews

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Rated 5 out of 5 stars

Impressive Service from S Morris Heating Lt

Very impressed with the service provided by S Morris Heating Ltd. Having sought a number of quotes for the replacement of my 20 year old combi boiler I was more than a little overwhelmed by the amount of confusing information I received. Simon explained everything I needed to know patiently and in understandable detail. I knew exactly what I was getting, how it would be installed and the length of time it would take to complete. The engineer who fitted my new boiler did so cleanly and with the minimum of fuse. Thank you S Morris Heating Ltd for your excellent and valued service - all I have to do now is get to grips with the App that controls the system!

March 23, 2026
Unprompted review
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Rated 5 out of 5 stars

They were the best of 4 quotes

They were the best of 4 quotes. Simon explained everything very clearly and I found him easy to deal with. Communication is very good, Katy is really helpful. It was nice that Simon, the boss, came round day one to check. Will the fitter did a great job. Very clean and tidy. He explained everything to me in simple terms. They responded immediately to a small issue after the job was signed off. I have already recommended them to a friend. Many thanks for a great job.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

New combi boiler

The guy came early but I'd got up early too,he was friendly and efficient and the new boiler was in by mid afternoon,he showed me how out all worked and even took time to find my wife's lost wedding ring in basin trap

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

It was really good to have a personal…

It was really good to have a personal conversation with the owner of the company. I felt at ease with no deadline or hard sell. Once I had made my decision to go ahead it was booked and the engineer arrived in good time. He worked very hard and also advised that I had a gas leak which I knew nothing about which meant that possibly my gas bill had been higher than expected.
Overall the way S Morris goes about a boiler installation was easy and no mess to clear up afterwards. My old boiler was picked up the next day and everything had been explained to me about the way to change temp and length of time to run the heating and water.
So to say it was painless is an understatement and even the cost he managed to keep to a doable figure for me. Thank you Simon and Will.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

We have used Simon for our gas certificate for a number of years and found his service to be reliable and excellent. When the boiler recently failed at our rental property Simon came to the rescue providing fast, efficient and friendly service.

January 30, 2026
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Rated 5 out of 5 stars

Absolute lifesaver

Absolute lifesaver! Radiators had a leak overnight which left the house frozen and without hot water. We called Simon on Sunday morning and within 30 minutes he was at our house. The radiators were fixed and heating back on within the hour! With a new baby, this was more than we could have ever asked for! Thank you for Simon :)

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

Simon and his team have been fantastic

Simon and his team have been fantastic. From the start of the old boiler replacement to commissioning a new combi boiler, has been seamless.
Credit to Will the engineer who worked non-stop, to get the job done .
I would highly recommend this company for all your heating requirements.

Thanks
Max

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Quick to respond

Quick to respond. Knowledgeable, helpful and accommodating, especially when things didn’t go to plan.
Great job done. Thank you.

November 12, 2025
Unprompted review
S Morris Heating Limited logo

Reply from S Morris Heating Limited

Thank you for taking the time to leave such a nice review. We really appreciate it. If there is anything that you need in the future, we're always here to help.
Kind Regards
Simon
S Morris Heating Limited

Rated 5 out of 5 stars

Combi boiler installation

Had a condemned, old style gas boiler replaced with a new combi boiler. Simon took the time to survey exactly what was required to produce his quote, which I was very happy with. His engineer, Will, took only a day and a half to make the change, and ensured everything was clean and tidy at the finish. I can thoroughly recommend Simon's company.

November 3, 2025
Unprompted review
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Reply from S Morris Heating Limited

Thank you Ron for taking the time to leave such a lovely review! We really appreciate it. If there's anything we can do for you down the line, just give us a shout.

Kind regards
Simon
S Morris Heating Limited

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Rated 5 out of 5 stars

Super efficient

Super efficient. Replaced a broken down unrepairable boiler in one of our rental properties within 3 days. Took my call on a Sunday. Visited Monday. Installed first thing Wednesday. Happy tenant. Happy landlord. Will be using Simon again. Bye bye British Gas (who I have used for 15 years) who could only move at tortoise pace and had serviced and certified the old boiler as safe less than a month ago.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

A very satisfied customer.

I recently had a replacement boiler fitted. William the Engineer couldn't have been more helpful going out of his way to complete everything to my satisfaction. Mr Morris was also incredibly helpful, helping an old man! with the installation process. I would heartily recommend this company.

September 26, 2025
Unprompted review
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Reply from S Morris Heating Limited

Hi Adrian,
Thank you, we are so glad you are happy with the service and your boiler. If you require any further assistance we are here for you.
S Morris Heating

Rated 5 out of 5 stars

Fantastic service

I recently had a new boiler fitted by S Morris Heating, and I couldn't be happier with the service. The young man who carried out the installation, Will, was absolutely amazing-professional, polite, and really knew what he was doing. He worked efficiently, explained everything clearly, and left everything tidy. I'd highly recommend both the company and Will for anyone needing heating work done!

October 1, 2025
Unprompted review
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Reply from S Morris Heating Limited

Hi Bee,
Thank you so much for your kind review! We're really glad you had such a positive experience with S Morris Heating. If you ever need anything in the future, We're always here to help.
Best Regards
Simon
S Morris Heating Limited

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Rated 5 out of 5 stars

Great company

The first positive for us was that Simon very kindly gave up his Sunday morning to visit us for quote to fit in with our work commitments .
He took time to explain everything thoroughly in a friendly and professional manner.
We had been without hot water for a few days feeling very let down by the company that we generally used .
Simon made an effort to juggle things around so that we were able to have a new boiler installed the next day!! Amazing Service !!
William arrived as promised early the next morning , again to fit in around our work .
He did such a brilliant job , even organising the existing pipework that was there to look tidier.
He again was so friendly and professional .
We arrived home to an excellent job completed with all mess and resulting rubbish/waste cleared and taken away as promised .
Honestly we couldn’t be happier with the service we received both from Simon and William .
Thank you S Morris Heating , you will definitely remain our go to company moving forward
Can’t recommend you highly enough !

September 15, 2025
Unprompted review
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Reply from S Morris Heating Limited

Hi Julie,
Thank you so much for your lovely review! We're really glad you had such a positive experience with S Morris Heating. If you ever need anything in the future, We're always here to help.
Many Thanks,
Simon & the S Morris Team

Rated 5 out of 5 stars

New combi boiler

Simon and Jamie have done a super job replacing my very old conventional boiler with a new and much more efficient A-rated combi boiler.
Simon took the trouble to carefully explain the whole process and to plan and agree the positioning of the new boiler (in the kitchen).
The complete installation was done in a day including removal of the old water tanks from the loft and immersion heater from the airing cupboard.
He offered a competitive, value for money price for the job.
I'm very pleased with the new boiler.
Highly recommended.
Steve Nichols

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

New Boiler and service

Simon installed our new boiler a year ago. Simon is very professional and installed our new boiler in a day and a half. Last winter was much warmer in our house! Can highly recommend Simon.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

We have been using S Morris Heating for almost 5 years and always find them excellent. Polite, reliable, knowlegable and always tidy up afterwards. Would highly recommend.

August 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Simon Morris Heating

We have used the services of Simon Morris for a number of years now because he is reliable, helpful, and always gives good advice. He has recently installed a new boiler, which entailed removing a lot pipes and tanks, and made minimal mess. Kind and courteous in answering our endless questions!

July 14, 2025
Unprompted review

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